Customer Service Specialist
Resume:
M
MsEllie Y Mathes-Maith
*** ********* *****, **********, ** 15131
Home: 412-***-**** Cell: 202-***-****
***********@*****.***
*********************@*****.***
Professional Summary
Organized and well versed in coordinating management meetings, high-level conference calls, special events and travel arrangements for top executives. Highly organized and detail-oriented with more than 25 years of experience supplying thorough, organized administrative support to senior executives. Serves and goes above and beyond basic administrative tasks and takes on multiple projects. Excellent work ethics and strengths while boosting company morale. Person who continually maintains a positive attitude while interacting with demanding clients. Serve as primary point of contact for in-house and external phone/website queries; flexible and hardworking with the drive to succeed. Proficient at managing multiple projects; using expert time management methods.
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Resume
Maith
Skills
55+ WPM typing speed; Appointment setting; Professional phone etiquette; Team building; Excellent communication skills; Pleasant demeanor; Articulate and well-spoken; Accounting familiarity; Well experienced customer service; Payroll Flexible; Invoice processing; Accurate and detailed; Advanced clerical knowledge; excellent planner and coordinator; Multi-line phone proficiency; Works extremely well under pressure; Conference planning expertise; Human resource law knowledge; Project planning; Social media knowledge; Report analysis; Employee training and development.
Work History
June 2012 – Current
Sr. Customer Service Specialist / Advocate
EYM - Work-At-Home Specialist
I help those who need assistance with their Social Security Application; Disability; Workers Compensation, Bankruptcy Documents; Legal issues; Resume writing; Proofreading; Accounting & Banking matters; Estate Planning, i.e. etc.
Temp Contracts – CSR Work at Home
April 2019 – Current
ASPIRA / RA Outdoors, Inc
TTEC / Experian Credit Reporting Agency
INSPIRITEC ORGANIZATION /
Department of Labor & Industry
UC Triage Customer Service Specialist
Affordable Care Act Customer Service Specialist
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Resume
Maith
Subcontractor
January 2024 to Current
Customer Service Support
W. Dobbins Construction/Trucking & Real Estate Management
High Street
Bethlehem, PA 18018
Paychex, Inc.
1550 Green Pond Rd.
Allentown, PA 18104
Executive Assistant / Receptionist
March 2008 – November 2011
Answered and proficiently directed up to 600-700 calls per day: managed incoming and outgoing calls while recording accurate messages. Planned, coordinated logistics and materials for board meetings, committee meetings and staff events. Created detailed expense reports and requests for capital expenditures. Direct guests; routed deliveries and courier services. Creative writing; proofreading; Newsletter editing; Screened all visitors and directed them to the correct employee or office. Maintained a clean reception area, including lounge and associated areas. Managed payroll for over 300 online companies.
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Resume
Maith
ZALCO Realty, Inc.
8701 Georgia Avenue
Silver Spring, MD 20910
January 2006 - March 2008
Director
HOA Department (Homeowner Association)
Processed reports personal HOA documents for final sale of homes. Assess urgency and priorities before HOA Documents distribution. Obtain signatures for financial documents before homeowner closings. Coordinate board and committee meetings, including schedules and document preparation and distribution. Serve as corporate liaison between finance and legal departments. Process client documents for homeowner closings.
Education
Business Administration / Psychology
Washington Business College – 1970 - 1974
Washington DC
3.5 GPA Minor in Psychology
Other Skills & Background
Insurance Background – Auto & Homeowners Property & Casualty
GEICO - Bethesda, MD - Richmond, VA
Horenberg Insurance Agency - Silver Spring, MD
Marsh & McClellan Insurance Agency - Washington, DC
Public Relations Firm - Ives & Associates - Washington, DC
Hotel Management - Marriott Hotel & Resorts - Richmond, VA
Sands Hotel & Casino - Resort Hotel - Tropicana - Atlantic City, NJ
EYM WAH Work-at-Home Specialty LLC
Temporary Contracts: 2012 - Current
• Agency: ASPIRA
o Company: RA Outdoors, Inc.
o Position & Duties: CSS – to provide reservations for customer to go on outdoor camping trips with family & friends. Prepared research (of the entire State of Pennsylvania) for the customers that could not locate a park or camping location.
• Agency: TTEC
o Company: Experian Credit Reporting Agency
o Position & Duties: CSS - received inbound calls from customer who were victims of a major Breach of Contract from a large corporation. The determination of how to handle this breach and move forward was determined by the agent on the call.
• Agency: InspiriTec Organization
o Company: The Department of Labor & Industry
o Position & Duties: UC Triage CSS - handled calls from customers with issues pertaining to their Unemployment. Prepared the customer by listening to their grievances and determined how to move them forward them on to a date with the Claims Adjuster
o Company: The Affordable Care Act (ACT)
o Position & Duties: CSS - Completed applications for those customers who needed to sign up for either Health Insurance and/or SNAP Benefits for their families. Handled all renewals as well.
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