Customer Service Manager
Resume:
Damon L. Harper
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PROFESSIONAL EXPERIENCE
Cantoni Furniture
Customer Service Manager, January 2018 - Present
Resolve customer issues pertaining to inquiring regarding warranty and out of warranty issues. Furniture, kitchens and closet systems are also damaged during home delivery. Identify and implement strategies to improve quality of service, productivity and profitability. Plan, prioritize and delegate work tasks to ensure proper functioning of the department. Logistics Manager/Customer Service Manager/Transfers, 2004- 2018 Evaluate logistics processes and practices and develop standard operating procedures and process flows where needed. Facilitate coordination and monitor execution of understanding delivery schedules, define objectives, and ensure early identification and prompt resolution of critical issues. Review and track customer complaints.
Handled customer service issues.
In charge of receiving transfers to and from our other furniture locations. Customer Service Manager, 2001- 2004
Resolve customer issues pertaining to inquiring regarding warranty and out of warranty issues. Furniture, kitchens and closet systems are also damaged during home delivery. Identify and implement strategies to improve quality of service, productivity and profitability. Plan, prioritize and delegate work tasks to ensure proper functioning of the department. Furniture Technician, 1999-2001
Inspect and touch-up furniture being loaded on trucks every morning; ensure merchandise is repaired promptly. Discuss customer complaints and home repairs needed with Customer Service Representative and General Management. Keep accurate records of all repairs for use in receiving credit from vendors. Performs repairs to furniture in customers’ homes as needed, following company policy under customer service guidelines. Communicate with customers to provide information and respond to complaints. Completed and understood all company sponsored safety programs. Experience in wood, leather, and upholstery repair re: lacquer and polyester finishes and matching leather Maintain SHOP appearance and cleanliness, supplies and stay current with new repair products. Perform and assist with installations re: wall systems, kitchens, and closet systems. EDUCATION
AA, Houston Community College, Aviation
1983-1985 Finished
Scarborough High School, Houston, Texas 1982
Basic Courses –Finished
June 1982/High School Diploma
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