Customer Service Data Entry

resume

Leigh Groff

**** ********** **. ********, ** 85615 Phone # 573-***-****, **-************@*****.***

Friendly and Professional Customer Service specialist with extensive experience. Strong interpersonal skills proven through customer satisfaction and recognition awards.

Maintained files

Type: 60 wpm

Customer Service

Billing Statements

Financial planning

Receive payments

Multi-line telephone

Receptionist

Data Entry

Proficient In: Microsoft Word, Excel, PowerPoint, Outlook

TRAINING AND CERTIFICATES

Article 9 And CPR Data Client Training CardPointe

RecTrac Online Training Catapult Software Training FMWR Training

PCI Data Security Training Customer Service Training CUI Training

EMPLOYMENT HISTORY

Lincare 02/2023-09/2023

Customer Service Representative

Extensive training which included 90 online training sessions.

Answers all incoming calls and makes determination of required action.

Takes orders from Dr.’s office and referral sources; and enters into CIS.

Verifies insurance coverage and advises collections department of required action for billing.

Processes unit dose, renewal reports, and held sales reports by contacting customers, providers, physician’s offices and reviewing with regional accounting office.

MWR 07/2022-12/2022

Recreation Aid (FLEX)

Assists with selling tickets for theme parks, vacation packages and tours.

Provides military soldiers and patrons program information.

Checks identification, collects fees, and completes appropriate documentation.

Issues tools, equipment and games to authorized customers.

Decorates party rooms and maintains the cleanliness of assigned work areas.

Leigh Groff Page 2

Embrace Life/Missouri Consumer Direct, LL 02/2019-08/2021 09/2015-12/2017

Caregiver

Assisted Client with grocery shopping and prepared meals.

Took Client to all Dr. appointments and filled out paperwork.

Cleaned Clients room and Bathroom.

Assisted with picking up medicine at pharmacy and administering.

Took Client to recreational activities and social events.

Helped client with all bills and documented money with Excel files.

Life Care Center of America - Sierra Vista, AZ 05/2005-02/2010

Education Coordinator/Admissions Assistant/Receptionist

Coordinated the welcoming of new residents and completed admissions packet.

Collected patient information and analyzed customer needs.

Worked with social services manager to set-up care meetings and resolved any issues.

Communicated with hospital and doctors in assisting family with establishing a doctor.

Verified eligibility of insurance plans for our billing department.

Answered the incoming phone calls in a professional manner.

Washington State Patrol - Olympia, WA 08/2001-06/2002

Office Assistant Senior

Special knowledge of policy and procedures to process criminal records.

Disposition updating and processing into the WASIS data-base.

Researched, investigated files and resolved felony and misdemeanor disposition problems.

Q.F.C. Grocery – Enumclaw, WA 08/1999-07/2001

Apprentice Cashier 4/5

Received cash from customers for goods and services & utilized over 100 product codes.

Processed checks, money orders and gift certificates.

Greeted customers with a smile and eye contact. Resolved customer issues.

Labeled, tagged, and faced products in extra time allotted.

Leigh Groff Page 3

Motorola - Ft. Worth, TX 02/1980-10/1988

Material Control Coordinator

Managed Order Processing department in servicing 300 orders per day.

Material control coordinator responsible for releasing all orders to the floor, coordinating with material department and inventory control.

Responsible for computer analysis of reports and inventory balances.

HOBBIES: Bible Reading, Exercise, Snow Skiing, Traveling and Hiking

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