Customer Service Data Entry

SW SKYLAR WOLF

***********@*****.*** 254-***-**** Marlin, TX 76661

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PROFESSIONAL

SUMMARY

Proven Customer Service Representative at City of Waco Solid Waste, adept in problem-solving and critical thinking, significantly enhanced customer loyalty and satisfaction. Excelled in data entry and active listening, mentoring new hires, and spearheading interdepartmental collaborations for service improvement. Demonstrated exceptional ability in Microsoft Excel and conflict resolution, ensuring high-quality customer experiences SKILLS • Customer Service

• Problem-solving abilities

• Active Listening

• Critical Thinking

• Data Entry

• Call center experience

• Money handling abilities

• Microsoft Excel

• Payment Processing

Professional telephone

demeanor

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• Call Center Operations

• Microsoft Outlook

• Scheduling

• Staff Training

• Filing

• Product Sales

• Multi-line phone talent

• Research

WORK HISTORY Customer Service Manager Tri-County Water SUD - 08/2024 - CURRENT Marlin, TX

Resolved customer complaints while prioritizing customer satisfaction and loyalty.

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Took ownership of customer issues and followed problems through to resolution.

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Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.

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Reduced customer complaints, proactively addressing issues and implementing effective solutions.

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• Followed through with client requests to resolve problems. Researched and corrected customer concerns to promote company loyalty.

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Assisted with pricing questions, inventory availability and changes to existing order and shipping information.

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Customer Service Representative/Weigh Master City 12/2019 - 08/2024 of Waco Solid Waste - 501 Schorder Dr

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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Responded to customer requests for products, services, and company information.

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Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

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Assisted customers in navigating company website and placing online orders, improving overall user experience

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Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.

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Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.

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Trained new Customer Service Representatives on company policies, procedures, and best practices

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Exhibited high energy and professionalism when dealing with clients and staff.

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• Investigated and resolved customer inquiries and complaints quickly Educated customers about billing, payment processing and support policies and procedures.

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Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

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• Developed and updated databases to handle customer data. EDUCATION Riesel High School, Riesel, TX

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