Customer Service Representative
Resume:
TANGEE STEWART
Kingwood, TX *****
*******************@*****.***
WWW: https://www.linkedin.com/in/tangee-stewart-Obb60a47/
SUMMARY
Accomplished Customer Service Representative Manager with a proven track record at Alpha Queen Logistics LLC,
showcasing expertise in CRM software and exceptional complaint handling. Spearheaded initiatives to enhance
customer satisfaction and streamline service operations, achieving significant improvements. Skilled in tech support and
adept at fostering positive client relationships through strategic problem-solving and product knowledge.
SKILLS
© Call center experience © Product knowledge
© Tech support ¢ Issue resolution
© CRM software © Complaint handling
EXPERIENCE
ALPHA QUEEN LOGISTICS LLC
Kingwood, TX
Customer Service Representative Manager 01/2020 to 08/2022
© Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
© Coordinated between various departments to resolve complex problems that require multiple steps or involve
multiple teams.
¢ Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes
as necessary.
© Provided exceptional customer service to ensure customer satisfaction.
© Served as point-of-contact between customers and internal teams regarding escalated issues requiring special
attention.
ONE STOP TAXES
Charlotte, NC
Remote Tax Professional 11/2018 to 03/2020
Identified potential deductions and credits applicable to each client's return.
Advised clients on how to minimize their overall tax liabilities through strategic planning.
Reviewed client information to ensure accuracy of all documents submitted for filing.
Gathered necessary documentation from clients in order to accurately prepare returns.
Prepared and filed federal, state, and local income taxes for individuals and businesses.
Reviewed prior years' returns for errors that may require amending or refiling.
SUTHERLAND GLOBAL
Charlotte, NC
Remote Customer Service Rep 05/2013 to 01/2016
Provided customer service by answering product and service related questions.
Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
Educated customers on product features and benefits to ensure they had an excellent shopping experience.
Answered customer inquiries promptly and professionally.
Assisted customers with order placement, returns, exchanges, and refunds.
Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
EDUCATION AND TRAINING
ASSOCIATE OF APPLIED SCIENCE: BUSINESS ADMINISTRATION AND MANAGEMENT 04/2013
Everest College, Orlando FL
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