On-Site Technical Support

K. Michael Myers

New Orleans, LA ● 914-***-**** ● ************@*****.***

PROFESSIONAL SUMMARY

Computer Literacy A+ Certified. Adaptable learner to many types of business software - Point Of Sale systems, inventory management programs, Microsoft office as well as an extensive library of music software. Known technical troubleshooting resource throughout professional career. Familiarity with various technologies such as Active Directory, DNS, DHCP, server administration, office 365 management, SQL, virtual machines, VPNs, virus protection etc PROFESSIONAL EXPERIENCE

Service Desk Technician Oct 2022 - Jun 2023

City Of New Orleans New Orleans, LA

Fielded phone calls from users in need of technical support Documented issues in tickets to be read by other IT professionals Oversaw the various LAN technologies deployed across a wide range of Catholic institutions - from schools, to nursing homes and office buildings

LAN Technician Oct 2021 - Sep 2022

Archdiocese of New Orleans New Orleans, LA

Answered the daily phones, e-mails and tickets received by the IT department Installed various pieces of on-site equipment such as access points and servers Developed and documented various processes to increase the efficiency of the department Managed all tickets that were escalated past tier 1 Developed Solutions and documentation for difficulties not yet encountered Acted as a point of contact between the staff and the IT department Technology Support Engineer Jun 2019 - Dec 2020

Fielded phone calls from users in need of technical support New Orleans, LA Engaged in customer facing task such as securing permission to migrate devices as well as day 1 support after a successful migration

Worked closely with both customers and owners to design and provide websites closely tailored to the needs of the client Managed all on-site technology inventory

Field Technician Oct 2018 - Jun 2019

TEKsystems New Orleans, LA

Interfaced with vendors in regards to issues pertaining to their products Managed all on-site technology inventory

Contracted to work on Entergy's migrations from Windows 7 to Windows 10 Web Developer Jan 2018 - Jun 2019

Digital Chair Rye, NY

Worked with various web platforms, most centrally Wordpress Customized themes and templates to suit the client's desired aesthetic Made extensive use of HTML, CSS and Java in translating ideas to the web Manager/On-Site Sommelier Jan 2017 - Jan 2018

Chais Delachaise New Orleans, LA

Developed and Maintained the wine program

Managed the various servers and back waiters to ensure smooth service Worked with the Manager and the Bar Manager to develop new ideas for service Manager Oct 2014 - Jan 2017

Upperline Restaurant

Worked with the owner to transition to a new staffing philosophy Handled the termination of more than one employee

Part of the opening team of Baristas to ever work at the shop Assistant Manager Jun 2008 - Jan 2012

Waterfront Roasters

Hired and trained new staff

Developed checklists for opening and closing duties and followed through on making sure they were completed Managed inventory as well as the systems by which we kept inventory EDUCATION

SUNY Purchase, NY, Purchase

Bachelor Of Music, Classical Composition

CERTIFICATES

Computer Literacy A+ Certified

SKILLS

Active Directory

DNS

DHCP

Server Administration

Office 365 Management

SQL

Virtual Machines

VPNs

Virus Protection

Point Of Sale Systems

Inventory Management Programs

Microsoft Office

Music Software

Technical Troubleshooting

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