Customer Service Sales Support
Resume:
R. STEVEN GOELLER
** **** *****, ***** *********, NJ 07031
*****.*******@*******.***
WHY YOU SHOULD CONSIDER HIRING ME
Skilled in solid customer service interaction with my clients from a sales support perspective, able to engage in person-to-person meetings with existing clients as well as potentially new ones in providing as broad an overview of our solutions with regards to customer needs and concerns.
WHERE DO I FIT IN?
Advertising Agencies, Marketing and Communications firms, verticals such as hospitals, education and utilities.
Production and Studio environments. I know how to set up and manage job ticketing systems in a wide variety of verticals. My knowledge of both traditional and digital communications platforms is solid.
Information and Technology companies. I have MCSE and Apple certification. I understand networks and how to maneuver my way around them. I also understand both iOS and Android platforms where smartphone connectivity to computer desktop/laptop/server is critical.
Sales Teams in any vertical mentioned in this resume as a source of technological information and sales engagement guidance while acting as a marketing resource.
Customer Service and front facing business engagements in providing the planning, execution and follow-through on any given project assignment.
Front Office management. I have many years of managerial experience, provide a teaching/coaching approach as well as mentoring. I also have strong MS Office experience.
EXPERIENCE
Creative Input and Sales Management
Consultancy (Freelance by project)
March 2020 - Present
Microsoft Word, PowerPoint and Excel proficiency where required.
Crafts or assists in Request for Proposals.
Develops Powerpoint Sales Decks.
Provides Visio and Adobe Illustrator workflow illustrations and floor layout plans for equipment delivery and setup.
Clients include Office and Production equipment and solutions suppliers including TGI Automation, Ricoh Production and various smaller office equipment and solutions providers.
Technical Sales Engineer
Private consultancy
May 2017-Present
Providing technical advice regarding appropriate sales opportunities with technology related needs.
●Managing pre-sales technical overviews and management.
●Overseeing follow through on all digital projects as they enter our workflow regimen until they are fulfilled and shipped.
●Thorough analysis of building and executing the appropriate solutions required to achieve project goals.
Technology Liaison
April 2015-February 2017
Content Critical Solutions LLC and iCon Communications*
●Assisted in sales opportunities with a 4-person Sales Team.
Was the sole liaison between operations (Content Critical) and technology (iCon Communications) driving Unified Messaging concepts allowing clients to control their messaging though traditional (print) and nontraditional (digital) mediums.
●Managed pre-sales technical overviews and training. Drafted proposals to advance sales opportunities.
●Identified current and potential client needs and deficiencies and solutions.
●Opened up opportunities for Unified Messaging (the ability to create a common message and parse it through multiple communication protocols such as print, e-mail, text, video and voice) to many verticals such as higher education, utilities, transportation, banking and brokerage.
Sales Engineer/Workflow Analyst
December 2004-April 2013
Ricoh Americas (IKON Office Solutions from 2004-2008)
●Translated technical specifications into detailed product requirements.
●Interpreted business goals into solutions and equipment opportunities. Looked at client needs, inefficiencies or issues and worked with a solid team of production personnel in providing right-fit assessments and recommendations.
●Combined workflow analysis, project management, installation expertise and fulfillment. Touch-points included: Data Centers, High-end color and pre-press environments and internalized reprographics centers.
●Concentrated on developing opportunities within corporate environments, scan-to-document opportunities, data centers and transactional workflows.
●Trained end users on how to operate/employ both hardware and software. Provided additional training on more developed applications like color management, digital front-ends and advanced software platforms.
●Developed opportunities within corporate environments, scan-to-document opportunities, data centers and transactional workflows.
Manager, Information Services
December 2001-November 2004
Pictorial Offset Corporation
Maintained and monitored the server room, the wireless network and other server infrastructure.
Collaborated on all Software/Hardware evaluations and recommendations
Provided back-up strategies on Logic, Exchange, FileMaker Pro, and Facsimile, FTP, Primary/Tertiary enterprise and Xinet servers.
Collaborated with the sales, marketing and support teams to launch products on time and within budget.
Set up staff workstations with PCs, Macs, phones and laptops.
Routinely proctored classes in Logic Production Systems, FileMaker Pro tutorials and Outllok classes for incoming new employees.
Established criteria for each milestone within the product roadmap as a means to measure developmental progress.
Partnered with the marketing team to translate product features into customer value propositions to be used in consumer messaging.
Director, Information Technology
February 1999-December 2001
Royal Impressions, Inc. (Now R.I. Communications)
Provided Information Systems, Resources and Production Support to all end-users.
Generated detailed specs of final designs.
Researched current and emerging art and graphic design technologies.
Managed a variable data print initiative.
Oversaw the I.T. management for the development of the ASP-based MCOM (Marketing Collateral Order Management) printing systems.
Coached and mentored new staff members, including conducting performance reviews.
Delivered on-site IT and AV technical support for entire staff.
Collaborated with business and marketing teams to drive brand development and messaging.
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EDUCATION
●2 years at School of Visual Arts, majoring in Packaged Goods, Structural Design and Advertising and Marketing Communications.
MCSE (Microsoft Certified Systems Engineer and Apple Certifications, DeVry). CDIA Certified Document Imaging Architect (IKON University)
SKILLS
Business: Microsoft Office Suite 365, Microsoft Visio, Adobe Creative Cloud Suite
Technical Certifications:
MCSE, CDIA, Apple Certified
Pre-sales analysis and post-sales follow through including software and hardware training and support
Excellent interactivity with various creative individuals and groups
Technical Writing (translating concrete solutions to abstract technical and logistical situations).
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