Technical Support Representative
Resume:
CC
Chassidy Corley
Professional Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Work History
OneSupport - Technical Support Representative/Customer Service Remote
02/2021 - 05/2023
Used ticketing systems to manage and process support actions and requests.
Applies knowledge of computer software, hardware, and procedures to solve problems
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● Collaborates with other staff to research problem
● Performs other related duties as assigned
Consults with users to determine steps and procedures taken to resolve problem
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Identifies, investigates, and resolves users problems with computer software and hardware
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● Arranges service by software to repair or replace defective products Collaborates with programmers to explain errors or recommend modifications
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Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions
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● Booking appointments for tech
● Answering incoming and doing outgoing callings
● Cold and warm transfer callings.
Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
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***********@*****.***
Columbia, SC 29210
Skills
Related Skills:
Monitor Networks,Technical Issues,
Conduct Customer, Surveys, Book
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Appointments, Reservations, Read
Scripts, Resolve Payment(s), Order
Dispute(s), Assist
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Clients, Troubleshooting Apps, Manage
Customer Accounts
(Refunds/Updates/Exchanges)
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Customer Inquiries (Follow
Ups/Emails/Phone),Recalls,
Malfunctions, High Call Volume
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Compile Reports (Excel Spreadsheets),
Verify Pt Acct Info, Receive Payments
via Phone, PDF
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File Notes, Sells Products and
Services,Maintain Productivity,
Software: VMware Horizon
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Fortinet-VPN, Spark
Communication,Testboard.
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● Skills
● Problem Solver
● Time
● Management
● Active Listener
● Dedicated
● Team Player
● Adaptability.
● Self Starter
● Multitasker
Strong Communication Skills and
Writing Skills
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● Attention to Detail
Teleperformance - Customer Service Representative
Remote
01/2019 - 12/2020
Managed high levels of call flow and responded to technical support needs.
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● Answering incoming and doing outgoing callings
● Cold and warm transfer callings
● Assisted customers with warm and professional attitude
● Assisted customers with questions
● Kept records of customer complaints
● Managed customer accounts
● Handled billing issues and order inquiries
● Processed orders
Handled customer inquiries and suggestions courteously and professionally.
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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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● Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times.
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● Updated account information to maintain customer records. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Offered advice and assistance to customers, paying attention to special needs or wants.
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Responded to customer requests for products, services, and company information.
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Clarified customer issues and determined root cause of problems to resolve product or service complaints.
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● Provided primary customer support to internal and external customers. Processed customer service orders promptly to increase customer satisfaction.
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Participated in team meetings and training sessions to stay informed about product updates and changes.
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Tracked customer service cases and updated service software with customer information.
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● Patience
● Decision Maker
● Technical support
● VPN
● Communication skills
● Appointment setter (2 years)
● Hardware and Software Configuration
● Employee Computer Support
● Defect Analysis and Resolution
● XSAN 2 Administrator
Education
12/2013
Byrd Elementary Adult Education
Graniteville, SC
General Education Development Diploma
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