Technical Support Technician
Resume:
Circle Pines, MN *****
Phone 651-***-****
Email: *******.*******@*****.***
Anthony O Ajewole
Objective
To Secure IT position in your organization.
Professional Experience
May 2015- Nov 04th, 2023 Global technets Inc.Woodbury, MN
PC Build Technician Sub- Contractor
Setup PC, and install hardware and software, troubleshooting user technical Issues in a timely manner to enhance user performance.
Set up Desktop, laptops, video projector, printers, Scanner, Digital camera.
Provide technical support for company staff and customers in person, over the phone or email and website chat by guiding them through the steps to resolve the technical issues. software problems.
Install various Microsoft windows operating systems and Microsoft server and different other software applications on windows PC and sometimes on apple computers.
Install server, create user account, PC account and manage devices through active directory.
I have a good knowledge of different IT products.
Troubleshooting customers Pc and other devices technical issues such as password reset, printer configuration over the phone, by using none or very few basic technical jargons to resolve their technical issues without wasting time.
Help end users to resolve various technical issues by troubleshooting the issue and professionally resolve them without wasting time.
On daily basis Supporting end user by running various tests on their desktop and laptops, updating necessary software and hardware drivers to enhance their job performance.
Occasionally, do PC imaging and data migration whenever a company wants to upgrade their Pc or migration to new operating systems.
I do break and fixes whenever the company wants to upgrade company Laptops, Desktops, and tablets,
Configure couple of Dell server machine and Install Microsoft Server operating systems (Microsoft Server 8 and Microsoft Server 12)
Install and configure PC peripheral devices that include laser Printers, Desk Jet Printers, laser printers, Scanners, and Digital Camera and other mobile devices.
I am an adaptive person and have good interpersonal relationships, I am good at collaborating with a team.
May,2014 November 11th,2015 Native staffing, 1388N main St, Hampstead MD
Technical support Sub- Contractor
A team member to deploy Microsoft Windows 7 operating system on all the new Personal computers (Laptops and Desktops) in the company.
Install Microsoft office and company customized software on the new PC and Laptops.
Migrated data from the company database to the new PC before delivering them to the company employees.
Setup and configured, new PC for the company employees, troubleshooting any technical Problems in person and over the phone to resolve any technical issues that the end users had.
setup PC peripheral devices which include laser Printers, Desk Jet Printers, Scanners, and Digital Camera, mobile devices.
Provide technical support to customers over the phone, by collaborating with them step by step to resolve their various technical issues without wasting time.
Document every call on any issue that customer had and how the issue was resolved.
2011–2013 Qualxserv Technical Service Texas, TX
Full Time IT Hardware Support Sub-Contractor
Supporting All Dell PC Hardware (Desktop &Laptop).
Replace Dell Laptops and Desktop components such as Laptop screen, system board, memory hard drive, network cards etc. at Customers’ Sites (Homes and Offices).
Install Different Microsoft Windows Operating Systems.
Troubleshooting Microsoft windows operating system and fix any problem.
Troubleshoot Client specific products hardware and software problems.
Setup printer, scanner, and the other peripheral devices for customers
Troubleshoot customers’ software problems through the phone by giving them step by step instruction on the phone.
Follow up customer by calling them back or answer every email inquiry sent by each customer within 24 hours.
2010- present Lake Owasso Residence Shoreview MN
Residential Counselor one
Take residents to doctor appointment and assist the health staff in the hospital to deescalate any violent behavior during the appointment.
Assist residents to learn independent living skills like cleaning their rooms and hygiene.
Always watch the residents to prevent them from engaging in injurious activity and for safety.
Pass medication and document the report in the medication book.
During the shift, each resident earns reward for good behavior and for competed program by giving them either verbal praise or edible items and let such resident that understand why he/she earned the treat for good behavior and the completed programs.
Sit with residents when playing games and take them out bowling or to watch a movie.
Attending quarterly meetings and giving reports on the progress of each resident in his/her program. Sometimes make suggestions to change any program that resident does not have mental ability to understand.
2001–2010 Ramsey County Human Services ST Paul, MN
Behavior Analyst
I wrote a basic daily living skills program for 8 residents, which improved their daily living skills and performance.
I wrote crises intervention techniques program and trained the direct care staff on how to use the techniques, this reduced the occurrence of daily crises.
Observe Resident Behavior and Write Behavior Modification Program to teach the residents how to live successfully in the home and in the community.
Show the Staffs how to run and document the programs written for the Residents.
When residents engage in any challenging behavior, I use crises intervention technique deescalate the behavior.
I drafted a report on the performance of each of the 8 residents and discussed supervisor.
Hold Meeting with residents’ social workers and Guidance and give report on the progress of residents in their programs.
Make suggestions to change or cancel any program the resident does not have mental ability to understand.
Prompt the residents to run their daily program and always encourage the staff to assist them.
Do random search for any dangerous object resident might sneak into their rooms.
Suggest innovative programs to try on residents and watch his/her progress in such program.
Take Residents out for recreation, Doctor appointment, movies and keep them from any danger.
Sometimes agitated residents were redirected to their room.
Document the program that residents completed in his/her program chart book.
Education:
1998-2000
2016-2019
1987-1990
1982-1984
ST. Paul community and Technical College ST. Paul MN
AAS Degree, Computer Network Engineering
Certificate in Network Administration
Obafemi Awolowo University, Ile-Ife, Nigeria.
BSc. (Horns) Organization Psychology
University of Ife, Adeyemi College of Education Campus, Ondo Nigeria
Advance Diploma, Major- Math and Geography
Professional Certification
A+ Certification.
Network+ certification.
DCSE Dell Certified PC Specialist
Reference:
Available on request
Contact this candidate