Customer Service Certified Nurse

Britney Brown

*** * **** ****** ***#*** Minneapolis, MN 55408

Cell: 612-***-****

Email: *************@*****.***

SUMMARY OF QUALIFICATIONS

●Three years of high-quality student and other customer service experience

●Trained in soft skill mastery, including independent decision-making and basic leadership techniques

●Excellent attention to detailed instructions and maintenance of a safe and sterile working environment

●Patient and cooperative team player who can lead and follow interchangeably

●Competent with Basic Microsoft Word and Excel computer programs

EDUCATION

Associate in Science-Biology Anticipated Graduation Date: May 2019

Minneapolis Community and Technical College Minneapolis, MN

Certified Nurse Aid Training Program May 2015

Ottumwa Job Corps Center Ottumwa, IA

Certification expired May 2017

Medical Assistant, Phlebotomy November 2011

Everest College Skokie, IL

WORK EXPERIENCE

Certified Nurse Assistant November 2016 – March 2017

Synergy Homecare Golden Valley, MN

●Created rapport with in-home residents to ascertain their personal needs

●Regularly monitored vital signs to provide Registered Nurses with necessary data on residents’ health status

●Performed basic housekeeping and prepare simple meals for residents, as well as assist with personal care such as bathroom needs

Bicycle Mechanic Intern April 2016 – July 2016

Full Cycle Bike Shop Minneapolis, MN

●Gained and mastered excellent marketable skills and knowledge regarding bicycle repair

●Educated recipients of the free-bike program on proper bicycle maintenance and safety procedures

●Participated in Meals on (bike) Wheels to provide food to homeless youth, as well as provided resources on food shelves and homeless shelters

Nursing Assistant Intern March 2015 – May 2015

Ridgewood Nursing Home Ottumwa, IA

●Provided soft skills to in-home residents to ensure quality care and maintain a healthy and safe environment

●Performed clinical skills to the in-home residents to keep documentation of the resident’s health for the Doctor

●Set up games and fun activities for the in-home residents promoting health and happiness in their daily routine

VOLUNTEER EXPERIENCE

Food Server May 2017-June 2017

Wesley United Methodist Church Minneapolis, MN

MCTC Library Student employee Sep2017-October 2018

MCTC Library Minneapolis, MN

●Assist students with basic computer lab access and use including StarID login, student email use, printing and basic applications including Microsoft Office.

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