Customer Service Representative

SIARRA MARTINEZ

347-***-**** ***************@*****.***

a

Resolute customer service professional with 3 years of experience in delivering exceptional support to

clients. Adept at building positive relationships, resolving issues promptly, and ensuring customer

satisfaction. Seeking a position in the customer service industry to leverage my strong call center and

hospitality service in a customer service representative role.

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January 2021 — April 2021

Customer Service Representative * NYC Hotline

Provided excellent customer service by addressing patient

KEY SKILLS —

Team Collaboration

Adaptability inquiries, rescheduling appointments, and communicating

effectively regarding the COVID-19 Vaccine. Utilized Salesforce

Proxy Campaign to streamline the appointment booking process, resulting in

Management improved efficiency and patient satisfaction.

Shareholder

Communication May 2021 — March 2022

Answering Service Operator » Answernet

Efficiently managed a high volume of calls daily, ensuring accurate

EDUCATION — message taking and prompt delivery to the intended recipients

2015 - 2019 Collaborated with team members to maintain a seamless 24/7

Palisade Preparatory service, aiding during peak call periods, and ensuring coverage

Highschool during staff rotations.

- Highschool Diploma

March 2022 — December 2023

Proxy Solicitor * AST Fund Solution

Coordinated and executed proxy campaigns for a portfolio of

clients, ensuring Managed the proxy voting process, including the

distribution of proxy materials, facilitating shareholder meetings, and

timely communication with shareholders

2023 - Present

Borough of Manhattan

Community College

- 3.2 GPA

i ‘ February 2024- Current

- Seeking associate oo

degree ig Dental Receptionist * NYDH

© Schedule appointments and manage the dentist's calendar

effectively.

¢ Verify insurance coverage and process insurance claims.

¢ Maintain patient records and ensure accuracy of all

information.

Contact this candidate