Dara Entry, Customer service manager, management
Resume:
Brandi Garcia
Currently on medical leave until June 1, 2024. Seasoned office professional, who recently relocated to Emporia, KS, utilize her extensive passion and knowledge of exceptional customer service and problem-solving.
Emporia, KS 66801
************@*****.***
2008 financial crisis allowed me the opportunity to step back and focus on my family's well-being after the birth of our 3rd child. Now that she has gotten older and more independent I am able to start a new chapter of our lives and help out where I can
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Retail Merchandiser (Part-Time)
Hallmark-Emporia, KS
October 2023 to February 2024
• Performs service work in the Hallmark department in various retail stores such as grocery stores, drug stores, department stores and mass retailers.
• Handles stocking, straightening, replenishing and tracking the inventory of Hallmark products, both inside and outside of the Hallmark department
Apperal Associate
Walmart store 557-Emporia, KS
June 2023 to September 2023
• Assist customers locate merchandise throughout the department.
• Bringing new merchandise out to the sales floor and place it according to the floor plan.
• Moving merchandise according to the modular resets as they are assigned.
• Relieve fitting room/store phone operator associate as needed for breaks, lunches and or restroom breaks.
Caregiver
Rio Grande Home Health Agency-Terrell, TX
October 2022 to May 2023
• Provide compassionate daily care
• Arrange for delivery of all supplies requested by resident
• Assisted resident with everyday tasks, such as cleaning, meal preparation, exercising and shopping Operations Assistant Manager
Dollar Tree-Rockwall, TX
January 2023 to March 2023
• Assist with all store functions and day-to-day store activities as directed by the Store Manager.
• Perform all opening and closing procedures in the absence of the Store Manager. Protecting and securing all company assets, including store cash.
• Adhere to all policies and procedures including safety guidelines.
• Maintain a professional and friendly environment with customers, subordinates and supervisors.
• Maintain all areas of the store, including the stockroom and sales floor, to company standards to include recovery
• Process all SSC Corporate directives including Pull and Hold/Destroy, Task Compliance, Key Survey information Requests and any additional communications related to store activities as delegated by the Store Manager.
• Assist the Store Manager on the receipt and return of DSD merchandise.
• Follow the VIP and DSD Policies and Procedures.
• Assist the Store Manager in ensuring proper staffing coverage on a daily basis.
• Assist the Store Manager in ensuring that the sales floor is sales effective on a daily basis.
• Assist in the management of cashiering activities to ensure all company cash handling practices & guidelines are followed at all times by all Associates.
• Promotional effectiveness of store-front fixtures and displays.
• Assist in the management of sales effectiveness of seasonal areas in the store.
• Coordinate appropriate signage utilized in the store. Assist with the receipt and return of DSD merchandise.
• Process damaged merchandise on a daily basis.
• Assist Store Manager with creation of weekly schedules.
• Assist in the management of store supplies and expense control.
• Assist with merchandising and maintaining the checkout area to maximize impulse sales.
• Ensure coolers and store-front program racks/displays are refilled daily (balloon program, sunglasses, batteries, etc.).
• Assist with the management of the Drive Item program. Overnight Stock Associate
Walmart Supercenter-Mesquite, TX
May 2022 to September 2022
• Replenish and organize nightly freight where needed.
• Collect, return and dispose of any and all trash, boxes, merchandise where needed.
• Build and/or tear down of product displays as needed.
• Locate and collect any and all markdown merchandise when needed then relocate it to new dedicated markdown location.
• Work as a team to insure the store is clean and safe for customers to have a pleasant shopping experience
Overnight Stock Associate
Walmart supercenter #5987-Royse City, TX
October 2021 to May 2022
• Replenish and organize nightly freight where needed.
• Collect, return and dispose of any and all trash, boxes, merchandise where needed.
• Build and/or tear down of product displays as needed.
• Locate and collect any and all markdown merchandise when needed then relocate it to new dedicated markdown location.
• Work as a team to insure the store is clean and safe for customers to have a pleasant shopping experience.
Reset Merchandiser
Premium Retail Services-Royse City, TX
August 2021 to October 2021
• Setting products to Planogram, signage installation, building displays, price labels.
• Reading Planograms, floor plans, or blueprints for retail shelving and fixture placement.
• Moving, adjusting, and installing pallet racking, beams, or gondola shelving units. Cashier
Kroger-Forney, TX
June 2021 to August 2021
• Greeted customers
• Assisted customers find specific merchandise.
• After the main entry is closed to incoming and outgoing traffic, collect, separate all damaged and returnable merchandise to be disbursed to the correct location in its department or to be removed from inventory and discarded according to company policy.
• Clean and organize front of store for morning shift to open to a clean store the next morning.
• Collect all cash, checks and coupons from all front end registers where needed and process vault drops for deposit the following day
Overnight Stock Associate
Kroger-Forney, TX
March 2021 to June 2021
• Until store closed for the day at 1 am., greet and assist customer find specific merchandise
• Stocked merchandise in the GM department that included everything from over the counter medications in pharmacy area to health and beauty aides, school/office supplies, cleaning tools, bulk candy, party supplies, automotive/household hardware needs, foil baking/serving dishes, plastic storage containers, charcoal, select coffee makers and filters, canning supplies and seasonal/promotional items
• Assign overstock merchandise to the appropriate back stock location
• Organize and face merchandise assuring to insure the ability to locate at a glance and priced is displayed correctly according to the Planogram and assemble free standing displays as needed. Education
High school diploma or GED in General Studies
Pottsboro High - Pottsboro, TX
August 1991 to June 1994
Skills
• Microsoft Office
• Windows 10
• Outlook
• Word
• Excel
• Chrome
• Internet Explorer
• Organizational
• Post Closing
• Wearhouse Associate
• Forklift
• Sales
• Customer Service
• Call Center: inbound and outbound
• Medical Coding
• Escrow Assistant
• Title processing Specialist
• Upselling
• Planograms
• Software Troubleshooting
• Help Desk
• Network Support
• Technical Support
• Computer Networking
• Underwriting
• Sales Management
• Quality control
• Desktop Support
• Troubleshooting
• Remote Access Software
• Microsoft Outlook
• Merchandising
• Communication skills
• Retail sales
• Cash handling
• Marketing
• Computer literacy
• Computer skills
Certifications and Licenses
Texas Notary Commission
January 2021 to January 2025
Forklift Certification
Pallet Jack Certification
Driver's License
October 2022 to February 2031
Texas DL, we recently moved to Emporia
Assessments
Forklift safety — Proficient
June 2020
Best practices and safety hazards in forklift operation Full results: Proficient
Sales skills — Proficient
October 2020
Influencing and negotiating with customers
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient August 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Customer service — Proficient
December 2019
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient December 2020
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Retail customer service — Proficient
September 2023
Responding to customer situations in a retail setting Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
October 2020
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Inside sales — Proficient
June 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Work style: Reliability — Proficient
September 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Analyzing data — Proficient
June 2021
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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