Customer Service Public Relations
Resume:
Celeste Starnes
Homeland, CA 92548
Dear Hiring Personnel,
I am a career-oriented professional with a solid background in public relations. Throughout my employment history, I have consistently demonstrated the skills and qualifications you seek in an ideal candidate. With my strong communication skills and extensive knowledge of the Department of Transportation, I am confident that I can contribute significantly to your organization.
In addition to my professional experience, I am highly trustworthy and possess a strong work ethic. As someone who has successfully overseen the operations of three offices during a period of company expansion, I understand the importance of dedication and reliability. I am confident that my integrity and work ethic will prove to be valuable assets to your team.
My enclosed resume provides further details about my background and qualifications. I would welcome the opportunity to discuss how I can contribute to your organization at your earliest convenience. Thank you for your time and consideration.
Respectfully,
Celeste Starnes
CELESTE STARNES
Homeland, CA 92548
951-***-**** Ccstarnes2019@gmail
PROFESSIONAL SUMMARY
To obtain a position in a transportation-focused organization, where I can apply my 25 years of experience in transportation and over 30 years in customer service to enhance operations and contribute to achieving the company's objectives.
SKILLS:
Customer Service: Proven ability to engage and assist customers, ensuring high satisfaction levels
Problem Solving: Strong analytical skills with a focus on identifying issues and implementing effective solutions.
Driver Management: Experienced in coordinating and overseeing driver operations to optimize efficiency and safety.
Transportation management systems (McLeod, Truckmate, AS400)
Invoicing: Proficient in preparing and managing invoices, ensuring timely billing and payment processing
Microsoft office Programs (Word, Excel, Outlook, QuickBooks)
Work History:
CRST Dedicated West June 2019-November 2024
After Hours Fleet Manager III
Manage work assignments and is responsible for supervising driver’s daily activities and assigning equipment
Driver management – Train and supervise a fleet of 25 drivers to ensure they adhere to company policy and safety regulations while maintaining high performance standards to include driver morale
Dispatching freight, customer service and providing on-time service to customers
Fleet Compliance – Ensure all fleet operations comply with federal state and local regulations, including vehicle inspections, licensing and safety standards
Act as the drivers advocate toward internal departments to answer questions, concerns and resolve issues
Safety Program: enforce safety protocols and training programs to minimize accidents and ensure a safe working environment for drivers
Work closely with other departments to meet customers, drivers and company objectives and safety initiatives
Ve’leste Transport March 2016-May 2019
Founder
Driver Management: Responsible for recruiting and onboarding new employees, including managing office orientation.
Manage work assignments and responsible for supervising daily drivers
Ensure drivers adhere to company policies and safety regulations while maintaining high performance standards.
Budget Management – Prepared and managed the fleet budget, monitoring expenses related to fuel maintenance/repairs.
Processed invoices and managed office related expenses
Fleet Operations Oversight: Oversee the daily operations of the fleet ensuring all vehicles are maintained and operated efficiently.
Negotiate rates and manage relationships with brokers
Served as the primary point of contact for external partners
Maintained and updated database records and spreadsheet
LBC Irwindale, LLC, Ontario, CA May 2012-March 2016
Office Administrator
Oversee daily office operations ensuring a smooth and efficient workflow.
Responsible for recruiting and onboarding new employees
Processed invoices, managed account payable/receivable and track office-related expenses for multiple offices
Provide administrative assistance to management and staff including scheduling meetings and managing calendars
Maintained organized filing systems for documents, records and database
Contact this candidate