Help Desk Technical Support

ZACHOUARD GEORGES

Brooklyn, NY ***** 917-***-**** ****************@*****.***

Professional Summary

Aspiring IT Help Desk professional with strong technical and customer service skills. Skilled in troubleshooting, adapting to new technologies, and delivering efficient technical solutions. Committed to continuous learning and staying current with industry trends to provide top-tier user support. Technical Skills

● Operating Systems: Windows, Linux

● Software: Microsoft Office Suite, Active Directory, Google Workspace

● Hardware: PC Setup, Maintenance & Troubleshooting Work Experience

Worthy Creations LLC — Help Desk Support Technician Trenton, NJ May 2021 - October 2023

● Provide first-level technical support to end-users, diagnosing and resolving issues related to computer hardware, software, network connectivity, and peripherals.

● Manage Active Directory, creating and modifying user accounts and resetting passwords to maintain network security and efficiency.

● Perform routine maintenance and updates to hardware and software systems, safeguarding the organization’s IT infrastructure.

C.A.M.B.A — Counselor & Technology Support Brooklyn, NY June 2017 – August 2017

● Acted as the go-to person for resolving IT-related challenges, fostering an environment where children and staff could focus on educational outcomes without technical interruptions.

● Assisted in documentation and record-keeping, translating skills directly applicable to IT support ticketing systems.

Ecologic Solutions — Intern Brooklyn, NY October 2014 – March 2015

● Provided first-level technical support, diagnosing and resolving hardware and software issues for end users.

● Developed analytical skills from Analyzed environmental data to support sustainability decisions. Education

Brooklyn College — BS in Information Systems Graduation: May 2024

● Relevant coursework: Database Systems, Data Structures, Management Information Systems

Contact this candidate