Customer Service Medical Assistant
Resume:
Jahyra Perez
Providence, RI 02907
401-***-****(Cell)
**********@*****.***
CAREER OBJECTIVE
To obtain a permanent position as a Medical Assistant and Customer Service in both administrative and clinical areas. To utilize my vast experience in assisting with patient care procedures, medical clerical duties, and other duties assigned in all areas of the Medical Practice and Customer Service. EDUCATION
Sanford Brown Institute, Cranston, RI March 2011-January 2012 Medical Assistant Certificate - Deans List / Perfect attendance / Medisoft Certificate Genesis Center, Providence, RI January 2011-April 2011 First Aid Trained / CPR Trained -
Knowledge with Alzheimer’s, Stroke, Parkinson’s, Dementia Patients and other elderly illnesses Sawyer School, Providence, RI September 1998-October 1999 Certificate in Business Information - Graduated with Honors / Typing Certificate QUALIFICATIONS AND SKILLS
● Bilingual (English/Spanish)
● Medical Office Procedures
● Vital Signs
● Medisoft
● Phlebotomy
● Injections
● Patient Education / Scheduling
● Ancillary Testing
● HIPAA & JCAHO Knowledge
● Bookkeeping & Filing
● CPR/First Aid Certified
● Data Entry (60 WPM)
● Records Management
● Telephone Techniques
● Business Mathematics
● Machine Transcription
● Medical Office Procedures
PROFESSIONAL EXPERIENCE
Boys and Girls Club of Providence
January 2020-current
Assistant Site Coordinator
•Mentor
•Get kids ready for programs
•Lesson plans
•Distribute dinner
•Attendance
•Inkinding
H & R Block, Providence, RI January 2015-April 2015 Front desk Receptionist
● Check in clients
● Match clients with proper tax rep
● schedule appointments
● filing
● money handling
● customer service
R. I, Free Clinic, Providence, RI May 2014-November 2014 Medical Secretary
● Check In patients
● Verify information
● Reminder calls
● All office duties
● multiply phone lines
● Translate
● Check out patient
● Manage scheduling and filing
Lady Bug Professional Cleaners, Providence, R I April 2013-November 2013 Professional Cleaner
• Intensive cleaning of entire house
• knowledge of cleaning chemicals
• laundry
• Prepping apartments for steaming
Life Wireless, Providence, R I March 2012-October 2012 Wireless Representative
● Close deals for site location for setup
● Set Up tent station at Site
● Qualify Customers
● Input customers information in computer data
● Activate cellphones
● Troubleshoot
RI Free Clinic, Providence, R I October 2011-January 2012 Medical Assistant Externship
● Checked in patients
● Obtained vital signs, height and weight
● Translated for patients
● Filed and mailed
● EKG’s
● Set up for PAP Smear procedures
● Assisted Optometrist with examinations
● Finger sticks for glucose testing
● Provided patient education
Ocean State Job Lot, Providence, R I November 2008-January 2010 Cashier/Customer Service
● Operated a cash register including cash transactions, checks, charges
● Followed company policies and procedures regarding cash register performance
● Greeted each customer at all times and assist customers with their questions, problems and complaints
● Store cleanliness: break area and rest rooms; vacuum; dust/face; clean windows; rubbish removal; exterior maintenance; sweeping, stock shelves
● Completed price changes: document counts, utilize price guns
● Answered the telephone using the appropriate greeting
● Displayed and sign weekly, promotional and seasonal merchandise
● Prepared damages: document counts and item numbers, seal trays VMS Alarms, Providence, R I 2007-2008
Telemarketer
● Contacted businesses or private individuals by telephone in order to solicit sales for goods or services
● Received customer orders then entered into the computer system /maintained records of contacts.
● Explained products or services and prices, and answer questions from customers.
● Recorded names, addresses, purchases, and reactions of prospects contacted.
● Adjusted sales scripts to better target the needs and interests of specific individuals.
● Scheduled appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
● Delivered prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service.
(J. Perez pg.2)
VECTOR MARKETING, Johnston, R I 2006 –2007
Receptionist Manager & Recruiter (Summer Office Only)
● Handled Incoming Calls
● Prescreened applicants and scheduled Interviews
● Training Receptionist on Office Duties
FAMILY FINANCIAL GROUP, Cranston, R I 2005 –2006
Telephone Representative
● Made outbound calls from leads to refinance homes.
● Took applications from various customers to help consolidate and get new loans.
● Handled all bilingual customers that we had leads for. ROSS SIMMONS, Providence, R I 2004 – 2005
Customer Service Representative
● Created order forms for incoming calls from the home catalog for clients.
● Followed up on delayed orders.
● Tracked down lost, damaged and returned items.
TRAMMELL CROW COMPANY, Woonsocket, R I 2000 - 2004 Customer Service Representative
● Created work orders called into the call center for any facility needs with the property for various clients.
● Closed out work orders for facility managers and vendors as they were called into the center and the work has been completed.
● Closed out vendor reports via fax or email.
● Approved increase in dollar amounts for work being done by vendors for various clients.
● Dispatched work orders in a timely manner to the correct vendor. REFERENCES
Jashira Castillo
Administrative Assistant, Spirit Airlines
Miramar, FL
*****@*******.***
Austin Pines
Site Coordinator
Maine
Michelle Pina
Bus Monitor
Providence, RI
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