Customer Service Crew Member
Resume:
Geneva Payne
Hutto, TX *****
*************@*****.***
Passionate about promoting lasting customer satisfaction by delivering quality service and top tier support. Proficient in customer service best practices and related options. Work Experience
Wal-Mart Associate
Walmart - Round Rock, TX
August 2023 to Present
Crew Member/Customer Service
Whataburger Restaurants - Hutto, TX
January 2023 to Present
· Delivered exceptional customer service by exceeding quality expectations.
· Acquired orders, prepared meals and processed payments.
· Helped team members within kitchen for orders.
· Catered to needs of customers as orders were received.
· Counted money and processed orders for customers.
· Prepared store for opening by stocking and prepping food. Crew Member
Raising Cane's Restaurants - Pflugerville, TX
June 2022 to December 2022
· Provided excellent customer service by greeting customers and meeting quality expectations.
· Took orders, prepared meals and collected payments.
· Assisted other team members to achieve goals.
· Packaged menu items into bags or trays and placed drink orders into carriers.
· Prepared and cooked food orders for customers by noting customizations and portion sizes.
· Worked front counter, drive-thru and other area
Sales Associate
Bath & Body Works - Pflugerville, TX
June 2022 to June 2022
· Engaged with customers to build rapport.
· Helped customers locate products and checked store system for merchandise at other sites.
· Prepared merchandise for sales floor by pricing or tagging.
· Greeted customers, helped in finding requested items and carried merchandise to checkout line.
· Educated clients on current promotional offerings and products using persuasive selling tactics.
· Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
· Processed product returns and assisted customers with other selections. Server
Brennan's Catering & Banquet Center - Cleveland, OH June 2019 to December 2019
· Checked identification for minimum age for sale of alcoholic beverages.
· Used slow periods to restock supplies, ice, trays and delivery bags.
· Worked with POS system to place orders, manage bills and handle complimentary items.
· Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
· Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Crew Member
Wendy's - Cleveland, OH
· Provided excellent customer service by greeting customers and meeting quality expectations.
· Took orders, prepared meals and collected payments.
· Assisted other team members to achieve goals.
· Packaged menu items into bags or trays and placed drink orders into carriers.
· Escalated problems or complaints to relevant supervisor or manager for resolution.
· Worked front counter, drive-thru and other areas. Education
High School Diploma
Cedar Ridge High School - Round Rock, TX
April 2020 to May 2022
Skills
• Creative problem solving
• Exceptional customer service
• Hospitality service expertise
• Quality assurance
• Customer service
• Microsoft Office
• Data entry
• Phone etiquette
• Organizational skills
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