Administrative Assistant Wells Fargo

Vivian A. Pacheco

**** ******** ****,; San Antonio, TX 78251 ***********@*****.*** 210-***-****

Objective To obtain a position in which I can utilize all my skills and knowledge. I am a multi-skilled person and able to handle any task or challenge given to me.

Experience

10/2018 - present Huntington Ingalls San Antonio, TX

Administrative/Budgetary Specialist for Administrative Office of the US Federal Courts

On-board new hires

Assist government employees with travel arrangements and reimbursement

Monitor and assist all visitors

Keep track of supply inventory and submit supply requests

Assist all employees with badge/building access

Ensure all government credit card information is up to date

Keep track of key inventory for all offices and cubicles

Send out information e-mails to staff when needed

5/2014 – 10/2018 Wells Fargo San Antonio, TX

Administrative Assistant III

Support 4 Senior Leaders and 160 team members

Compile information and prepare moderately complex reports

Prioritize and manage multiple tasks regularly.

Ensure all staff members have the necessary access to perform their job duties

Made travel arrangements when necessary and frequently complete expense reports for all staff

Manage Manager’s Calendars and coordinate meetings

Coordinate all department moves

Order supplies and equipment to ensure team members have all necessary tools to perform their daily job

Created Power Point Recognition/Appreciation certificates

Coordinate quarterly recognition events; compile all nominations and send out to Senior Managers for voting

Take minutes and distributed when necessary

Handle correspondence for management staff, send/distribute faxes and mail, scan all Interview correspondence and forward to HR

12/2013 – 5/2014 Wells Fargo San Antonio, TX

Loan Servicing Specialist III

Loan level review for validations

Obtain attorney fees for reinstatement quotes for multiple programs

State Caps review for the state of KY, FL, CA and MI

Initiated further education for process development with web based training modules to provide subject matter expertise for myself and my peers

Created a process flow to assist with training new team members.

8/2011 – 12/2013 Wells Fargo San Antonio, TX

Loan Servicing Specialist III

Pull Daily Reports

Complete Equity Analysis for delinquent loans

Complete Hardbook memo for low value loans that do not have equity to proceed with foreclosure

Research escalated/elevated issues and provide assistance for resolution

Monitor daily task report of loans assigned to me in order to ensure that the proper handling of the loan occurs in a timely manner

6/2010 – 8/2011 Wells Fargo San Antonio, TX

Loan Servicing Specialist II

Conducted interviews with borrower in default or imminent default for government programs and proprietary programs for all clients serviced by Wells Fargo Home Mortgage

Researched mortgagee’s loss mitigation application statuses for all pending actions while providing excellent customer service.

Assisted mortgagees with acquiring and or filling out paperwork to help eliminate trial and error in our loss mitigation process before the installations and use of many of today’s controls.

Setup and processed future dated payments, promises to pay, and provided information on methods of payments acceptable to Wells Fargo.

Accepted and processed payments using APS payment site

9/2008 – 2/2010 Coventry Health Care San Antonio, TX

Administrative Assistant

Prioritize and manage multiple tasks regularly.

Support director, 4 managers, 17 supervisors and 270 non-exempt staff members

Ensure all staff members had the necessary access to perform their job duties

Made travel arrangements when necessary and frequently complete expense reports for all management staff

Created Org Chart in Visio, Employee telephone listings and staff count in Excel

Kept inventory and ordered supplies for department and keep stocked at all times

Assisted HR in coordinating job fairs and scheduling interviews

Created Power Point Recognition/Appreciation certificates, print and ensure all necessary signatures are received and then distribute to designated staff members

Manage Director’s Calendar and coordinated meetings

Coordinate all department moves

Ensure department boards are updated appropriately and in a timely manner

Handled correspondence, send/distribute faxes, scan/copy/print documents

2008 – 9/2008 Wachovia San Antonio, TX

Administrative Assistant

Prioritize and manage multiple tasks regularly.

Made travel arrangements and completed expense reports

Created excel spreadsheets to keep track of all documents going through the department

Kept inventory and ordered supplies for department and keep stocked at all times

Answer phone for Executive VP and took messages when necessary

Coordinate meetings and events and book meeting rooms

Took minutes and distributed when necessary

2006-2008 Wachovia San Antonio, TX

Loan Rep Assistant

Complete application/registration process

Order appraisals and price loans

Order title and payoffs

Ensure flood and hazard insurance is sufficient when necessary and verify all information is correct (i.e. Mortgagee clause)

Return e-mail and voice mail in a timely manner

Ensure all information is logged in the system correctly

Ensure all required documents are signed, imaged and stored in query before signing file off to QA for audit.

Schedule closing and follow through

2005-2006 Wachovia/World Savings San Antonio, TX

Administrative Assistant

Managed Multiple Priorities

Tracked and Logged bonus information

Was in charge of Timesheet entry and submission

Created Excel Spreadsheets to keep track of all documents going through the department

Kept inventory and ordered supplies for department

Made Travel Arrangements and completed Expense Reports

1998-2005 Southwest Research Institute San Antonio, TX

Receptionist/Secretary

Greet Visitors upon arrival and escort or contact individuals to escort to destination

Prepared Daily Status Report, name tags for visitors and meetings, prepared small reports and technical documents, distributed mail, took messages and delivered to appropriate parties, ordered supplies, booked meeting rooms and prepared handouts.

Was responsible for making travel arrangements and completing expense reports once travel was complete.

Cross trained on operation of scales for sample filter weighing for emission testing

Education 1987-1992 Robert E. Lee San Antonio, TX

Business Professionals of America Student

Creative Writing

Graduated December 1992

Contact this candidate