Product Owner Project Manager

TANVEER FATIMA

PRODUCT PORTFOLIO MANAGER/ PRODUCT OWNER

Email:*************@*****.***/

Cellphone#781-***-****/

LinkedIn: www.linkedin.com/in/tanveer-fatima2020/

PROFESSIONAL SUMMARY:

• IT professional with almost 9 years of Software development and implementation experience.

• Certified Product Owner, Project manager, and Scrum Master Experience in health care, finance, and accounting domains.

• Certified Salesforce Administrator with adept SFDC knowledge to manage any related projects.

• Multiple certifications in Database programming, Microsoft, and Project Management.

• Well versed in facilitating Sprint planning, Daily Scrum, Sprint Review, and sprint retrospectives meetings.

• Effectively managed all the Scrum Ceremonies such as Daily Stand Up, Sprint Refinement/Grooming, Sprint Planning, Sprint Review/Demo and Sprint Retrospective.

• Strongly experienced in Agile, Scrum, Safe, Software Development Life Cycle (SDLC) & Software Testing Life Cycle (STLC).

• Proficient in Big data, Hadoop, SQL, Microsoft Suite, Python, Tableau, Teradata, and Power BI.

• Extensive experience in Flow charts, Use Case Diagrams, Sequence diagrams, Activity diagrams, and Use Cases for development purposes.

• Well versed with Jira, Rally, Version One for tracking team and Application Lifecycle Management (ALM) tools

• Coordinated with offshore teams, delegating work & handling change request and defects deliveries to the client.

TECHNICAL SKILLS:

Languages: Java, Selenium, HTML, CSS, JavaScript, Python

Database: DB2, MySQL, Tableau, Power BI, Teradata, Mongo DB, Hadoop & PostgreSQL

Issue Tracking & Project Management Tools : Jira, CA Agile Rally, Trello, Azure, TFS, Aha!

DevOps Server (TFS) API

API Testing Tools: Postman

PROFESSIONAL TRAINING & CERTIFICATIONS:

• Certified Machine Learning Professionals, - Beingcert, 2024

• Certified AI professionals, - Beingcert,2023

• AWS Certified Cloud Practitioner, - Amazon 2022

• Certified Agile Coach (AC), - Scrum Institute 2022

• Certified SAFe Agilist, - Scaled Agile SAFe,2022

• Certified Project manager (PMP), - PMI, 2022

• Digital Product Management, - 280 Group, 2021

• Certified Salesforce Administrator, -Salesforce 2021

• Certified Scrum Master (CSM), - Beingcert, 2020

• Certified Agile Scrum Product Owner (ASPO), - Beingcert, 2020

• Certified Professional in Project Management (PPM), - Beingcert, 2020

• Database Design and programming with SQL, Oracle Academy, 2019

• Database Programming with PLS/SQL, - Oracle Academy, 2018

• Microsoft Certified Professional, - Microsoft, 2008

• Microsoft Certified Professional + Internet, - Microsoft, 2008

• Microsoft Certified Professional Systems Engineer, - Microsoft, 2008

EDUCATION CREDENTIALS:

Information Technology Support

Oakland Community College / Database Technology & Administration: September 2016 - May 2019, Michigan

Accounting

Oakland Community College / General Accounting: September 2016 - May 2019, Michigan

Business Administration and Management, General

Bunker Hill Community College / Associates degree: January 2001 - May 2003, Boston

Business/Commerce, General

Osmania University / Bachelor of Commerce – Bachelor of Commerce: July 2003 - June 2005, India

PROFESSIONAL EXPERIENCE:

DISCOVER FINANCIAL SERVICES, CHICAGO, IL September 2023- Present

TECHNICAL PRODUCT OWNER/MANAGER

RESPONSIBILITIES:

• Worked with Reporting team, API team, And Payment services Intake teams as a Technical Product Owner.

• Drive and own backlog grooming and management, prioritize the iteration, and drive acceptance testing and iteration delivery.

• Created EPICs and user stories for all teams, and maintained roadmap and backlog aligned with product teams.

• Worked with Incidents Issues, prod tickets, and waiver approvals.

• Helped with API testing in prod and lower environment UAT.

• Facilitating meetings with Internal and External stakeholders.

• Worked closely with the Reporting Team, API Team, and Payment Services Intake Team, as well as internal stockholders to educate them on business standards and assist in managing and supporting roadmaps.

• Prioritization and decision-making skills.

• Excellent written and oral communications skills including formal presentations.

• Facilitated all the Scrum Ceremonies such as Daily Stand Up, Sprint Refinement/Grooming, Sprint Planning, Sprint Review/Demo and Sprint Retrospective.

• Excellent communication and technical skills with the ability to quickly grasp technical issues/concepts.

• Define the vision and sprint goal by evaluating product progression after each sprint.

OPTUM, MINNESOTA, MN

Technical Product Manager September 2022- September 2023

· Working with the Claims team as a Technical Product Manager.

· Helping with Web/Mobile testing in prod and lower environment UAT for Med-supp &Prior Auth

· Created Features, User stories, and Test plans for all 3 teams.

· Working with Claims Incidents, Claims Issues, and prod tickets.

· Facilitating meetings with Internal Stockholders.

· Working with the release comm team to report business which User stories will go in release every week.

· Worked closely with Rewards business units and Technical Product Manager, as well as internal stockholders to educate them on business standards and assist in managing and supporting roadmaps.

· Created features for 3 teams and helped other engineers meet the rewards area requirements.

· Planned and prioritized work for the AGILE team for each PI.

· Worked for Member portal/Provider Portal Created features, maintained roadmap and backlog aligned with product teams.

· Facilitating meetings with Internal and External stakeholders.

· Prioritization and decision-making skills.

· Excellent written and oral communication skills including formal presentations.

· Facilitated all the Scrum Ceremonies such as Daily Stand Up, Sprint Refinement/Grooming, Sprint Planning, Sprint Review/Demo and Sprint Retrospective.

TRIZETTO, ARIZONA, AZ JUN 2021 – September 2022

PORTFOLIO PRODUCT MANAGER

RESPONSIBILITIES:

• Working closely with other business units and portfolio products, as well as internal stakeholders, to educate them on business standards and assist in managing and supporting roadmaps.

• Create and track metrics to identify and measure standards adherence and adoption across the portfolio.

• Contribute to portfolio vision and strategy using defined business standards by partnering with portfolio team, leadership, portfolio management, and product team product management.

• Present and author portfolio business standards to apply across portfolio products in the product house.

• Planned and prioritized work for the AGILE team for each PI.

• Understand a broader vision of the portfolio products and underlying market needs.

• Participated in, and facilitated, all AGILE meetings including daily scrum, retros, and planning.

• Creation and maintenance of portfolio roadmap and backlog aligned with Product Portfolio Manager and product teams.

• Planning the roadmap for products and collaborating with multiple teams.

• Working with Technology and Digital Transformation.

• Facilitating meetings with Internal and External stakeholders.

• Prioritization and decision-making skills.

• Excellent written and oral communications skills including formal presentations.

• Wrote many White papers (Business standards).

• Play many different roles as a Product portfolio manager.

HUMANA, LOUISVILLE, KY SEPT 2020 - MAY 2021

PRODUCT OWNER/SCRUM MASTER

RESPONSIBILITIES:

• Responsible for backlog grooming and management, prioritizing the iteration, and driving acceptance testing and iteration delivery.

• Facilitated all the Scrum Ceremonies such as Daily Stand Up, Sprint Refinement/Grooming, Sprint Planning, Sprint Review/Demo and Sprint Retrospective.

• Work directly with the development team to draft the acceptance criteria and work towards meeting the customer expectations.

• Attend the stakeholder meeting and manage backlogs.

• Responsible for assisting the Product Manager and Scrum Master to identify and implement best practices and improvements in the product development process.

• Responsible for writing SQL Scripts and queries.

• Data Marketplace on the Informatica used Cloud data tool

• Responsible for partnering with Deloitte and working closely with the Salesforce team members daily.

• Managing each product launch through the entire product development lifecycle including discovery, prioritization, design, development, user acceptance testing, pilot testing, and product ramp-up.

• Supported the data integration & data engineering teams.

• Technical experience in data sourcing, data access/data Marts, & cloud data

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• Work in an agile framework to deliver the product in fortnightly sprints, prioritizing the development team’s work with Scrum or Kanban.

• Responsible for setting effective work goals, establishing priorities, and planning well to produce quality products.

• Created procedures in Teradata SQL.

• Track capital spending by development teams and work with the Product Manager to ensure the project is completed within the timelines.

TECH SERVE4 U, WARREN, MI JAN 2018 – AUG 2020

PRODUCT OWNER / SCRUM MASTER

RESPONSIBILITIES:

• Manage Product backlog on (TFS) and oversee the development as well as Facilitated all the Scrum Ceremonies such as Daily Stand Up, Sprint Refinement/Grooming, Sprint Planning, Sprint Review/Demo, and Sprint Retrospective.

• Define the vision and sprint goal by evaluating product progression after each sprint.

• Strong interpersonal, communication, conflict resolution, and negotiation skills

• Agile (Scrum, Kanban) methodology (sprint planning, daily stand-up, sprint review and sprint retrospective)

• Excellent communication and technical skills with the ability to quickly grasp technical issues/concepts.

• Good Knowledge of Central Management Systems

• Used Postman for Testing Rest API Using SOAPUI for rest service testing.

• Experience with off-site product & development teams.

• Responsible for the overall software lifecycle and the successful deployment, usage, and adoption of the organization

• Apply advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of Software.

• Develops, maintains, and manages detailed project plans, action item registers, and major milestone timelines for all assigned products.

• Support technical product services delivered to users within the organization, enabling the required business processes needed for the organization to be successful.

• Present training modules to customers.

• Develop customer relationships through professional, dependable, and accurate interactions.

• Serve as a subject matter expert to the technical/developer community.

• Facilitate the creation and maintenance of proper product documentation.

• Follow competitors and conduct capability analysis regularly.

ANTHEM, NORFOLK, VA JAN 2016 – JAN 2018

PRODUCT OWNER

RESPONSIBILITIES:

• Work directly with end users to capture and analyze challenges to their workflow.

• Provide key performance metrics to the Head of IT on the deliveries and benefits realization of change implementations.

• Prioritizes work within an agile team and maintains a backlog of future work for consideration/prioritization.

• Take responsibility for the development of ongoing enhancements, and create, and prioritize user stores with the agile teams.

• Own and drive backlog grooming and management, prioritize user stories, create acceptance criteria, and drive testing and delivery.

• Maximizing the work of the development team

• Drive and own backlog grooming and management, prioritize the iteration, and drive acceptance testing and iteration delivery.

• Works directly with the development team, answers questions related to acceptance criteria and ensures that the work performed meets customer expectations.

• Assist the Product Manager and Scrum Master to identify and implement best practices and improvements to the product development process.

• Working Knowledge and hands-on experience with CA Agile Rally.

• Develop interactive data visualization dashboards using Power BI.

• Created data queries and reports using Visual Studio, SQL Server Management Studio, SSRS, and Excel

• Conduct weekly scrum master meetings to ensure each team's work is progressing to meet the monthly sprint deadlines.

• Created, maintained, and managed agile requirements artifacts that included product backlog, user stories, acceptance criteria, and system requirements.

• Working within an Agile framework to deliver your product in fortnightly sprints, prioritizing your development team’s work with Scrum or Kanban.

• Work smart by setting effective work goals, establishing priorities, and planning well to produce quality work.

• Tracks capital spending by development teams and works with the Product Owner Manager to ensure the project is completed within scope, on budget, and on time.

KROGER, CINCINNATI, OH JAN 2015 – JAN 2016

BUSINESS DATA ANALYST

RESPONSIBILITIES:

• Data transformation to Hadoop HDFS file system by performing big data processing and transformation using Hadoop, HiveQL, and Spark.

• Process XML files as well as database retrievals in an agile environment

• Developed ETL framework using Python and Hive (including daily runs, error handling, and logging) to glean useful data.

• Analyzed and processed complex data using advanced querying, visualization, and analytical tools.

• Generated reports (ad-hoc) for quarterly tasks using PowerPivot in Excel.

• Developed interactive data visualization dashboards using Tableau and Power BI.

• development and implementation of the full suite of Data Warehouse solutions: Data Warehouses and Data Marts, Cubes, and ETL processes

• Worked closely with QA and Developers to clarify/understand functionality, resolve issues, and provide feedback to nail down the bugs.

• Designed, deployed, and maintained various SSRS reports in SQL Server 2008.

Created and executed SQL Server Integration Service packages to populate data from the various data sources, created packages for different.

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