Key Account Manager

ANDREA DONNA TORRES

“Donna”

#** ******* **., ********* ********* Village

Bacoor, Cavite

Mobile # +63-091*-******* or (090*-*******

Email *************@*****.***

OBJECTIVE:

To search for a more suitable job that would best fit my qualifications for the company’s growth and self-enhancement:

PROFILE:

Specialized in corporate, industrial, and institutional selling, with extensive multi-tasking work experience in business development, customer services, key account, and sales management; exposures in project handling, group presentation and facilitation; computer literate in windows and excel application.

Capable of doing business correspondence; superior selling skills with established business and social contacts; with proven track record of success that values product excellence and customer satisfaction; equipped with above average communication skills in both verbal and written, excellent interpersonal skills with all levels in the organizations, effective analytical, numerical, and solving skills.

Can work independently, yet effective team leader who maintains high degree of ethics and integrity. Christ-centered, proactive, articulate, creative, systematic, flexible, and dedicated; possesses powers of persuasion and a well-developed social competence; highly adaptable to fast paced environment, multiple projects, and new technologies. EMPLOYMENT HISTORY:

January 2023 to Present – Key Account Manager

JT (International) Phils., Inc.

Responsible to build and maintain strong, long-term relationships with key personnels. Understand their business needs, goals, and challenges. Develop strategic account plans tailored to each key accounts, outlining objectives, tactics, and timelines to achieve mutual goals. Drive sales growth by identifying upselling and cross-selling opportunities and collaborating with internal sales team to develop and execute sales strategies. Negotiate contracts, pricing and terms with accounts and ensuring to be compliant with the contractual agreements and resolve immediately any disputes that may arise. Stay informed about industry trends, market dynamics and competitor’s activities. Provide regular updates within the organization on the status of the accounts, including sales performance, customer satisfactions and upcoming opportunities and challenges.

Summary of Awards and Achievements:

“Y2023 Awardees for the Trade Partners Night”

o RRHI, Uncle John’s – Best Supplier of the Year

“Y2023 Nominees for Best Supplier of the Year” – Philippine Seven Corporation Donna Torres

Page 1

August 2022 to January 2023 – Key Account Manager, Short-Term Assignee (STA) Jakarta, Indonesia

JT (International) Indonesia, Inc.

Responsibilities would involve not directly managing accounts but to navigating the complexities of diverse cultural, regulatory, and business environments to drive growth and success in Indonesia market. Adaptability, cultural sensitivity, and strong relationship-building skills are essential for effectively fulfilling these responsibilities. Develop a deep understanding of the cultural nuances, business practices, and communication styles prevalent in Indonesia. Adapting new approach accordingly to build rapport and trust with accounts. Conduct and analyze thoroughly market situation, including economic conditions, regulatory environment, competitive landscape, and consumer behavior. Stay abreast of local regulations and compliance requirements and understand the ethically in accordance with local laws. Work closely with supply chain and logistics team to ensure efficient delivery of the products and services. Identify opportunities for market expansion within the region and evaluate potential new markets, assess market entry strategies, and develop plans for penetrating new territories while leveraging existing client relationships and networks. October 2013 to July 2022 – Key Account Manager

JT (International) Phils., Inc.

Responsible for achieving monthly target per account, KPIs and maintaining 60 days ARs for all handled accounts. Responsible to ensure that every penny spent delivers a solid return on investment and is spent in a way the builds the long-term sustainability of the brands. Develop unique ways to grow the business with your customer and provide solutions to management in the face of challenges. Aware of potential setbacks to the plan and develop contingencies to overcome the situation. Entirely attentive of what is transpiring at your customers stores and must feel a sense of ownership of the execution in every store. Managing the relationship with the client and treat them as partners and challenge them to grow their business with your brands. Intimate knowledge for the brands, values, positioning and target consumers. Summary of Awards and Achievements:

“Y2020 Awardees for the Trade Partners Night”

o RRHI, Ministop – Best Supplier of the Year

o PFM, FamilyMart – Best Supplier of the Year

“Y2019 Awardees for the Trade Partners Night”

Robinsons Retail Holdings Inc (RRHI)

o Ministop – Best Key Account Manager

o Robinsons – Silver Apple Award, Best Supplier of the Year Philippine FamilyMart CVS Inc

o Best Key Account Manager

o Nominees for Supplier of the Year

“Y2018 Philippine FamilyMart CVS Inc - backwall” – awarded backwall to JTI all FamilyMart stores

“Y2017 Citysuper - backwall” – awarded backwall to JTI for CitySuper, Trinoma

“Y2016 Landmark - backwall” – awarded backwall to JTI for Landmark Trinoma

“Y2015 Landmark - backwall” – awarded backwall to JTI for Landmark, Makati

“Y2014 JTI Best Key Account Manager”

March 2012 to October 2013 – HoReCa Supervisor

JT (International) Phils., Inc.

Responsible to handle new Department in Key Account section wherein I will be handling two (2) HoReCa Executives to covered South and North GMA area and in connection/additional one (1) in Cebu area. Managing nationwide HoReCa Executives in all regions, close coordinating to the respective personnel and directly visiting the accounts and coaching as well as training on what are the proper negotiation to the accounts. Furthermore, building brand images back again in all HoReCa establishments and monitoring containing selecting best establishment on where to start the right target market. Effectively achieving target given by the top management. Donna Torres

Page 2

April 2011 to March 2012 – Direct-to-Consumer Execution JT (International) Phils., Inc.

Essentially the same as the Brand Communication & Activation Plan. Addition to this is to find or look for a bar which has highest target market and to be exclusive for Winston. Responsible in creating training material for Brand Ambassadors and Agencies. Responsible in setting Key Performance Indicator (KPIs), Objectives and evaluating of their post-evaluation and/or proof of performance of the Agency’s and Brand Ambassadors. Responsible in conceptualizing and strategic plans for consumer data base, push-selling activities in Gen Trade and nationwide activation. Assisting in developing and deploying of all merchandising materials for Winston, Mild Seven and Salem.

October 2010 to April 2011 - Brand Communication & Activation Plan JT (International) Phils., Inc.

Currently handling the 121 Activation or the Bar Tour in which managing Agency, Brand Ambassadors, conducting training for the activity of the month, selecting the right Brand Ambassadors that will handle and communicate Winston to all end-consumer and/or smokers. Overseer the Friday and Saturday Bar Tour including the Out-Of-Town activity and/or activation. June 2010 to October 2010 – Special Assignment for Brand Communication & Activation Plan and HoReCa KAS

JT (International) Phils., Inc.

Responsible to handle two (2) roles in the company. First role is to handle BC&A Program in which will conducting survey of the Region and create a right program that will fit to the market. Second role is the HoReCa Key Account Specialist. September 2009 to June 2010 – HoReCa Key Account Specialist JT (International) Phils., Inc.

Responsible to survey the entire HoReCa establishments in the entire GMA area and to classify which outlets are capable and can be a part of exclusive to Winston and Mild Seven. HoReCa Key Account Specialist handles One (1) Sales Representative with One (1) Helper and One (1) HoReCa Merchandiser with One (1) Helper.

April 2009 to September 2009 – Trade Marketing Representative JT (International) Phils., Inc.

Responsible to survey the entire outlets in lower Cavite. Classify which outlets are capable can be a part for a program. Generate rapport.

February 2006 to February 2008 – Territory Sales Representative Philip Morris Philippines Manufacturing Inc.

Responsible in monitoring the inventory of every outlet located at lower Laguna specifically in Canlubang, Mamplasan, Sta. Rosa, Biñan and San Pedro. Present the latest promos and changing the backwall, aluminum KIOSK, overhead, posters, link, dropbox, flyers and translight. Handling the Retailers, Wholesalers, and the Key Account like Caltex - Starmart, Shell - Select, Petron – Treats, Mini-grocery and 7-11. Generate additional clients that beyond the responsibility of a TSR through closing some big accounts that penetrate high volume of PM brands. Able to presented and suggested plans for developing business growth. By the month of September 2006, I was transferred at the lower Cavite specifically in Tanza, Noveleta, Rosario and Cavite City. As a Territory Sales Representative it also handles Sales Agent of the Distributor depending on the depot. Presently I’m handling two (2) Sales Agents, one I for booking and the other one is for extract.

Summary of Awards and Achievements:

“Safety Deposit Box” Suggested to the company for the safety and security of every TSR.

“21 inches Philips TV” 95% achieved the regional quota for 2006

“Fossil Watch” 101% achieved for the entire region quota for 2006. Donna Torres

Page 3

June 2003 to February 2006 – Account Manager

Bell Telecommunications Philippines Incorporated (BELLTEL) Responsible for achieving the new sales target in all business sectors which covers account management with the existing accounts and new customers and develops new opportunities. Anticipates and analyzes clients’ telecommunication requirements. Generates revenue by proposing ideal solutions and packages for clients’ requirements. Handles clients’ concerns and queries. Provides adequate information to clients during presentations to familiarize them with BELLTEL’s products and services. Acts as coordinator between departments during implementation of clients’ order. Assists group mates during product and services presentations to prospective clients; assists on resolving problematic accounts of the group. Frequently acts as OIC – Sales Supervisor for Corporate Southwest and Channels group handling 3 Account Managers, in addition to the responsibilities delegated as an Account Manager. As year 2006 comes, I become OIC – Sales Manager for the group. Responsible for the reports of every week performance of the group and be presented in the MANCOM. Summary of Awards and Achievements:

“Very Small Aperture Terminal (VSAT) Producer” The only Account Manager was produced VSAT & ISAT for the year of 2005

“Top Two (2) Producer” for the year end of 2005

“Top Four (4) Producer” for the first quarter of 2005

“Highest in Number of Acquired Sales” for the month of February to May 2004

“Highest in NTP (Notice To Proceed)” for the month of August – December 2003 December 2002 to June 2003 – Key Account Manager

Digital Telecom Philippines Inc.

Responsible for achieving the monthly target from all industrial sectors in Cavite that covers retention and acquisition of accounts. Recommends project expansions, monitors take-up rates per cabinets, and conducts product presentation.

Summary of Awards and Achievements:

“Top Key Account Manager in METRO” awarded in March 2003. EDUCATION:

Tertiary Level

1998 – 2002 BSBA Computer Management

University of Perpetual Help Rizal

Secondary Level

1993 – 1997 Cavite School of St. Mark

Primary Level

1987 – 1993 Northern Rizal Yoklin School

Donna Torres

Page 4

SEMINARS / TRAINING ATTENDED:

Key Account Academy MODULE 3 – Retail Finance – JTI online ASIA, February 2022 Key Account Academy MODULE 2 – Negotiation – JTI online ASIA, January 2021 Key Account Academy MODULE 1 – Selling – JTI online ASIA, May 2022 Private and Data Protection Essentials – JTI online, May 2022 i-Secure Certificate: Level 2 – JTI online, September 2020 MAD Track 4: Supervisor / Manager – JTI online ASIA, October 2020 MAD Track 3: Supervisor / Manager – JTI online ASIA, October 2020 MAD Track 2: Supervisor / Manager – JTI online ASIA, June 2020 MAD Track 1: Junior Manager – Fueling Performance & Development – JTI, November 2019 Targeted Selection Interview – JTI, March 2019

JTI Human Rights Knowledge Sharing Session (ASIA PAC) – JTI, January 2018 Anti Illicit Trade & Conflicts of Interest Training (ASIA PAC) – JTI, October 2017 Refresher Course in Business English – JTI, September 2017 Corporate Values & Team Challenging – JTI, August 2017 OLD Preventing Bribery & Corruption (ASIA PAC) – JTI, October 2016 Big Picture Trade Marketing – JTI, March 2015

Information Security Awareness: Passwords – JTI, December 2015 Tobacco Knowledge Training & FactoryTour – JTI, November 2015 Key Accounts Management – JTI, June 2015

Leading With Respect – JTI, June 2015

Kepner-Tregoe Project Management – JTI, May 2015

Practical Financial Management – JTI, March 2015

Strategic Account Management – JTI, June 2013

Etiquette Workshop – Bell Telecommunications Phils., Inc. – Makati City, June 2003 Economics for Non-Economist – Bell Telecommunications Phils., Inc. – Makati City, June 2003 Customer Service Training – Bell Telecommunications Phils., Inc. – Makati City, June 2003 MS Excel 2010 Advance Training – DB Wizards – Makati City, December 2011 Effective Presentation Skills – Guthrie Jensen – Taguig City, June 2012 Essentials of Supervision – Ateneo Professional School – Makati City, July-August 2012 Dialogue/Coaching Interaction Management Workshop – DDI – Taguig City, September 2012 Coaching for Career Development - JTI Office, Taguig City, December 2012 Situational Leadership Program- JTI Office, Taguig City, May 2013 Needs-Based Coaching – AchieveGlobal – JTI Office, Taguig City, June 2013 Strategic Account Management – Mandarin Hotel, July 2013 Key Account Academy – Crowne Plaza, Hong Kong, July 2017 PERSONAL DATA:

Nickname : Donna Date of Birth : November 30, 1980 Height : 5’10” Citizenship : Filipino

Weight : 160 lbs. SSS : 33-7397245-1

Religion : Roman Catholic TIN : 215-577-917

CHARACTER REFERENCES:

Available upon request.

Donna Torres

Page 5

Contact this candidate