Customer Service Representative
Resume:
Cortney Kinard
Greenville, SC ***** 864-***-**** ***********@*****.***
PROFESSIONAL
SUMMARY
Dedicated customer service professional with extensive experience resolving issues, delivering exceptional customer experiences, and leading teams. Adept at leveraging interpersonal and organizational skills to exceed performance goals and drove customer satisfaction. Seeking to contribute expertise to a dynamic team focused on growth and customer success.
SKILLS • Training and Development Customer Relationship Management Systems
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• Credit Payment Processing • Fleet Dispatching and coordination Microsoft Office Suite and
Google Workspace
• Conflict Resolution and Crisis
Management
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• Time Management and Flexibility Data Entry and Documentation Accuracy
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WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE 06/2023 to 11/2024 Transcom USA Remote
Handled 50+ customer inquiries daily to schedule, reschedule, or cancel appointments, ensuring efficiency and satisfaction.
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Provided store-specific information, including promotions and locations details to enhance the customer experience.
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• Directed escalated call to appropriate store locations for resolutions. CUSTOMER SERVICE REPRESENTATIVE 12/2022 to 06/2023 Majorel Greenville, SC
Assisted customers with inquiries and complaints, achieving a 90% issue resolution rate within the first contact.
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Maintained and updated CRM databases with 100% accuracy for customers information and call logs.
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Processed complex orders and ensured compliance with company policies
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CUSTOMER SERVICE CASHIER 10/2021 to 08/2022
Whole Foods Market Inc Greenville, SC
Delivered exceptional service to 100+ customers daily, assisting with product selection and order customization.
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• Processed cash, check, and credit card transactions with zero C K
discrepancies.
Maintained operational standards during high-volume periods and fast-paced operations.
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CUSTOMER SERVICE CASHIER 02/2021 to 08/2021
Lowes Home Improvement Stores Greenville
Trained and onboarded 5+ new team members on POS operations and customer service policies.
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Managed product returns and refunds, ensuring customer satisfaction while adhering to company protocols.
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Resolved escalated customer complaints with professionalism and empathy.
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CUSTOMER SERVICE CASHIER 06/2018 to 08/2019
JCPenney Greenville, SC
Provided tailored recommendations to customers, boosting sales 10% over 6-month period.
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Maintained accurate records of customer transactions and supported inventory management efforts.
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Executed opening and closing procedures efficiently, ensuring store readiness.
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EDUCATION High School Diploma 05/2019
Mauldin High, Greenville, SC
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