Customer Service Care Assistant

Rena Baboolal

********.**@*****.*** +1-868-***-**** LP 55 Mt Carmel Ave Valencia.

Summary

Highly qualified and experienced healthcare practitioner with a track record of providing compassionate care to patients. Healthcare, reception, and customer service experience. I'm a professional with an excellent work ethic, flexibility, and interpersonal abilities. Capable of working well unattended and swiftly picking up new abilities. I'm now looking for a job that will allow me to use my skills to serve the organization and its patients.

Skills

●Certified Phlebotomist

●Problem-Solving

●Time Management

●Customer Service

●Nurses Aid

●Child Care Assistant

●Geriatric Nurse.

●Teamwork

●Documentation and Recording

●Basic computer skills

●Strong interpersonal skills.

●Administrative Support

●Detail-Oriented

●Medical Report Preparation

●Administering Medications

●Medical Recordkeeping

Experience

Wilmed Doctors Arima, Trinidad And Tobago

Nurse/Receptionist

0 1/2013 - 01/202y1

●Adhered to HIPAA requirements to safeguard patient confidentiality.

●Answered telephones and directed calls to appropriate medical or administrative staff.

●Communicated with patients with compassion while keeping medical information private.

●Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.

●Greeted patients, determined purpose of visit and directed to appropriate staff.

●Scheduled tests, lab work or x-rays for patients based on physician orders.

●Assisted doctor in patient care and documentation

●Provided exceptional customer service to patients and families

●Conducted ECGs and took patient vital signs

●Assisted in sterile procedures and prepared medications for patients

●Managed filing and records

●ECG

●Taking PT Vitals

●Setting up for Sterile procedures/ assisting in doing Sterile procedures.

●Preparation of Medication to be administered to the PT

●Setting up of IV fluids

Medical Associates Hospital St. Joseph, Trinidad And Tobago

Nurses Aide

01/2010 - 01/2013

●Recorded patient conditions and vital signs before and after medical operations.

●Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.

●Used mobility devices to transport patients.

●Provided care for patients including cleaning, grooming, and administering dressings

●Working on the Emergency.

●Assisted with deliveries and emergency procedures

●Worked collaboratively with doctors and nursing staff.

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Education and Training

Arima 6th Form Arima, Trinidad & Tobago

Certificate Course in Patient Care Assistant

2009

Southwark College London 25 The Cut, London SE1 8DF, United Kingdom

GNVQ Science Foundation

2005

●Pass, Merit, Distinction

Northeastern College Sangre Grande, Trinidad & Tobago

Caribbean Secondary Education Certificate (CXC O'Levels)

●Human and Social Biology - II

●English A - IV

●Agricultural Science - III

●English B - IV

School of Practical Accounting

●Certificate in Phlebotomy.

Hobbies

●Drawing

●Art and nature.

●Cosmetology (Make-up)

References

Provita Maharaj

Oropouche Rd Sangre Grande

316-8945

Kurtis Meloney

476-7646

Valencia

Petriann Trancoso

788-6099

Edinburgh 500

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