Business Analyst Data Analysis
Resume:
TEMITOPE A. ONIPEDE
*************@*****.***
Texas
Business Analyst Data-Driven Problem Solver
PROFESSIONAL SUMMARY
With 6 years of experience as a highly proficient Business Analyst, I specialize in utilizing technology to enhance efficiency and foster growth across various sectors, including finance, healthcare, insurance, and nonprofit organizations. Accomplished Business Analyst with a proven track record in requirements elicitation, process improvement, and stakeholder collaboration. Skilled in bridging the gap between business needs and technical solutions, leveraging data analysis, and workflow optimization to drive efficiency and deliver impactful results. Adept at managing full project lifecycles, fostering stakeholder alignment, and ensuring solutions meet organizational goals.
CORE SKILLS
•Stakeholder Management
•Business Analysis
•Salesforce
•Quality Assurance Testing
•Requirement Elicitation
•User Stories & Use Case
•Jira/ Confluence
•Technical Proficiency
•Agile/Waterfall Methodology
•Data Analysis
•Visio & Lucidchart
•SDLC
•PowerBI/Tableau
•HRIS, Kronos Workforce
PROFESSIONAL EXPERIENCE
SENIOR BUSINESS ANALYST
Empower 05/2023 – 10/2024
•Collaborated with cross-functionally across client business units, program /product management, and development teams.
•Facilitated Joint Application Development (JAD) and Requirements Gathering sessions with Stakeholders, SMEs, and System Owners to capture business rules, processes, and system requirements for various projects.
•Enhance an optimized manufacturing system design that satisfies the requirements of both the product and process for new product introductions.
•Spearheaded the implementation of Agile methodologies, leading to an improvement in project delivery timelines for key initiatives.
•Understands industry best practices in functional business areas to leverage business processes, driving improvements in workflow and applications.
• Work closely with internal stakeholders, including project managers, subject matter experts, and trainers, to gather necessary information and effectively document their processes.
•Excellent written and verbal communication and personal skills with ability to present to groups, including C-level executives, recommending, and applying strategic thinking, process improvement, and re-engineering methodologies and principles to process improvement programs, projects by proposing, completing, and analyzing business data.
•Conducted in-depth requirements analysis and documentation for enhancing retirement benefits workflows, ensuring seamless integration with existing systems.
•Developed comprehensive process flow diagrams, user stories, and business use cases to guide development and operations teams.
•Collaborated with stakeholders to analyze and resolve discrepancies in loan payments, hardship cases, and beneficiary data, driving process improvements.
•Conducted data analysis to identify trends, provided actionable insights, and presented findings to leadership to support strategic decision-making.
•Oversaw end-to-end testing and user acceptance testing (UAT) for system upgrades, ensuring alignment with business objectives and compliance requirements.
•Acted as a liaison between technical teams and business stakeholders, ensuring clarity and alignment on project deliverables.
HEDIS Business Analyst
INFOJINI 12/2022 – 04/2023
•Liaised between business users and technology professionals, translating user needs into actionable requirements and user stories.
•Create user stories to aid developers in creating the new HR system for the client.
•Create weekly status reports as requested by the client to provide transparency in project activities.
•Managed the redevelopment of an internal tracking system, resulting in a 20% reduction in save/load time and 12% operation time.
•Provided go-live support and ongoing user assistance.
•Perform user acceptance testing and develop user training documentation.
•Generate weekly reports using Excel, Tableau, Confluence & PowerPoint to identify trends and drive improvements. - Led requirements elicitation and documentation for HEDIS data abstraction and quality assurance projects, ensuring alignment with industry benchmarks.
•Designed and optimized workflows for provider data management, significantly improving accuracy and operational efficiency.
•Facilitated cross-functional meetings, created requirements traceability matrices (RTMs), and delivered detailed project documentation for audit readiness.
•Developed dashboards using Excel and Google Sheets to monitor KPIs and identify areas for improvement.
•Supported Agile ceremonies, including sprint planning and retrospectives, to ensure alignment and progress on project deliverables.
SENIOR BUSINESS ANALYST/ PROJECT MANAGER (Client Services)
Westpark Springs 09/2019 – 11/2022
•Cultivated trust with internal customers; satisfied and exceeded their business needs.
•Partnered with business owners and SDLC team for informed application development choices.
•Drafted business requirements for development initiatives; supervised requirements process for projects.
•Liaised with internal/external stakeholders to evaluate information needs.
•Implemented requirements for 80% of user stories, mockups, wireframes, and storyboards.
•Utilized quantitative analysis techniques to enhance user experiences for over 500+ employees, leading to a 50% rise in customer satisfaction.
•Analyzed business operations to identify efficiencies and collaborated with stakeholders to define requirements and implementation plans.
•Facilitated technical meetings and workshops to scope solutions, write specifications, and schedule project activities.
•Analyzed and streamlined customer interaction workflows, improving efficiency and increasing resolution rates by 20%.
•Gathered and documented business requirements for customer feedback mechanisms, enabling data-driven enhancements to service delivery.
•Provided detailed reports and insights on customer satisfaction metrics to senior leadership, driving informed decision-making.
•Collaborated with stakeholders to design and implement a centralized knowledge base, reducing resolution time for common inquiries.
BUSINESS ANALYST 12/2017- 08/2019
T ROWE PRICE – HOUSTON, TX
•Supported new vendors and investors, facilitating requirement gathering for payment platforms.
•Providing technical and back-end support for payment platforms using service now.
•Conducted knowledge transfer sessions on new implementations to nationwide branches.
•Collaborated with architects to design use cases and wireframe diagrams.
•Reviewed KBA and KPI, supporting the delivery of product requirement documents.
•Analyzed and reported weekly goals and measures using Tableau.
EDUCATION
LAGOS STATE UNIVERSITY - MBA HUMAN RESOURCES MGT
BRYANT&STRATTON COLLEGE-ASSOCIATE OF HUMAN&SOCIAL SERVICES
CERTIFICATION
SAFE Agile Scrum Master Certified
Master Certification in Project Management- PMP
Certified Scrum Master, CSM
International Institute of Business Analysis (IIBA)
Microsoft 365 Fundamental-MS-900 – Udemy Certification Course
Microsoft Administration-Udemy Certification Course
MB-910 Certification -Dynamics 365 Fundamentals (CRM)-Udemy Certification Course
MB-920 Certification- Dynamics Fundamentals (ERP)- Udemy Certification
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