Pharmacy Technician Customer Service
Resume:
Dania Gutierrez
Las Vegas, NV *****
***********@*******.***
Professional Summary
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Pharmacy Technician
Centene-Las Vegas, NV
July 2024 to Present
• Monitoring and ensuring patients consistently follow their prescribed medication regimens.
• Tracking medication adherence data, identifying non-adherent patients.
• Implementing interventions to improve adherence.
• Contact pharmacy’s or doctor office for refills or new prescription.
• Educating patients on medication usage.
Prior Authorization Specialist
Equity Staffing Group-Las Vegas, NV
September 2022 to March 2024
• Efficiently answered multiple lines phones and processed high volume of order request from nurses, doctors and pharmacist.
• Accurately received and verify prior authorizations.
• Summit prior authorizations form to Dr. and pharmacy.
• Communicated directly with doctors office via telephone fax and email. Pharmacy Technician
Asembia-Las Vegas, NV
October 2018 to October 2022
• Efficiently answered multiple lines phones and processed high volume of order request from nurses, doctors and pharmacist.
• Accurately received and verify prescriptions.
• Process insurance claims and ensure that they are summited appropriately.
• Communicated directly with doctors office via telephone fax and email. Customer Service
Advance America-Las Vegas, NV
January 2018 to May 2018
- Promptly responded to general inquiries from members, staff,and client via telephone, mail, e-mail, and fax.
-Resolve service issues and shared benefits of additional services. Maintain up-to-date knowledge of center policed regarding payments,account charges, and upgrades. Pharmacy Technician
CVS pharmacy-Porterville, CA
December 2016 to January 2018
• Work closely with pharmacist and use medication input software to safely and accurately dispense medication.
• Provided friendly customer service at prescription drop off, pick-up and drive thru counters.
• Correctly priced and filed prescriptions after they were filled. Accomplishments
Excellent communication skills, developed through experience with difficult patients. Flexible team player who prospers in fast paced work environment based on lack of enough co workers. Capable to translate (Spanish) side effect and information about the medication patients were taking Pharmacy Technician
Walmart pharmacy-Hesperia, CA
January 2014 to December 2016
Responsibilities
Receive written prescription or refill request and verify that information is complete and accurate. Maintain proper storage and security conditions for drugs. Answer telephones, responding to questions or requests. Fill bottles with prescribed medication and type and affix labels. Assist customers by answering simple questions, locating items or referring them to the pharmacist for medication information.
Accomplishments
Outstanding customer service.
Verify the prescription and setting to price based on insurance information. Profound ability to multitask in a fast paced environment. CVS Porterville, CA 2012 - 2014
Responsibilities
Work closely with pharmacist and use medication input software to safely and accurately dispense medication.
Provided friendly customer service at prescription drop off, pick-up and drive thru counters. Correctly priced and filed prescriptions after they were filled. Accomplishments
Excellent communication skills, developed through experience with difficult patients. Flexible team player who prospers in fast paced work environment based on lack of enough co workers. Capable to translate (Spanish) side effect and information about the medication patients were taking Education
Boston Reed Collage - Visalia, CA
August 2010 to April 2011
Skills
• PHARMACY (4 years)
• ACCESS (Less than 1 year)
• EXCEL (Less than 1 year)
• MICROSOFT WORD (Less than 1 year)
• WORD (Less than 1 year)
• Data Entry
• inventory
• Billing
• compounding
• Customer Service (9 years)
• Typing
• Outlook
• Cash Handling
• Time Management
• Microsoft Office
• Pharmacy technician experience
• Office experience
• Microsoft Excel Computer, Microsoft Word Excel, Power Point and Access Bilingual/Spanish Good communication, Responsible, Organized, 4 years experince as a Pharmacy Technician Certifications and Licenses
PTCB Certification
Pharmacy Technician Certification
Driver's License
Pharmacy Technician License
September 2018 to October 2026
GUTIERREZ DANIA LAS VEGAS NV 89122
United States
09/05/2018
Active PT21252
Pharmaceutical Technician
10/31/2026
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