Data Entry Customer Service

Stephanie Coffelt

*********@*****.***

WORK HISTORY

Personnel Journeyman/Admin at Kansas Air National Guard August 2012 - Present (12.5 Years)

Salary: $0.00 USD Per Year Hours per week: 40 Series: 0301 Miscellaneous Administration and Program Management Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.). Grade: 9 Duties, Accomplishments and Related Skills: Employed F/T at Forbes Field as Human Resource/Admin holding a Secret Security Clearance including duties of Admin, Personnelist, Commander Support Staff, GTC Manager, DTS NDEA, CST, Timekeeper, others as needed. These duties include: Customer Support - Receives phone calls, IMs, emails and visitors, answering inquiries or directing them to other personnel as needed. Effectively collect/analyze data to produce efficient and accurate results for each request, report or presentation as required. Plan, document, follow up and coordinate training IAW NGB, DoD, OPM guidelines. Compose/prepare

/route confidential, routine and non-technical correspondence, emails, memorandums, forms and other documents electronically or hard copy as required. Commander Admin - Assist the Commander in scheduling last minute, daily, weekly, monthly, quarterly and annual meetings, ensuring conference room and attendee availability and invites. Manage all general office organization including desk audits when required. Oversee and manage the development, management and training of all administrative support program functions by interpreting and applying procedures from printed guidance and other program material. Perform all clerical and administrative work in support of the commander and unit to include generating or compiling reports, creating, editing and processing formal letters, memorandums, etc. Serves as point of contact for all admin tasks including technical guidance, coordinating with military personnel, comptroller, HRO and COM flight on all related military and civilian personnel. Assist the commander in administrative procedures including: planning, administering, training and monitoring manpower resource requirements for both civilian and military position utilization. Perform non-routine, last minute, deadline assignments and provide reports as requested. Responsible as point of contact to gather, proof, format and other editing on documents, to create, route and follow up on correspondence, charts, spreadsheets, reports and other formats to/from approving officials using various computer office automation software as required. Timekeeper - Load, correct and assist in accurate processing of biweekly time and attendance data. Receive, review and file all supporting documentation for annual desk audit and investigate dual status errors. NDEA - Responsible for inputting DTS authorizations to include travel arrangements, supporting documentation, other as required and assisting with members processing their vouchers in DTS. Computer Systems Technician (CST) - handling customer service calls and person to person requests relating to hardware/software issues, assessing needs, troubleshooting and problem solving, implementing changes to hardware and software applications, coordinating and

Programmer at Southwest Publishing & Mailing

October 2011 - August 2014 (3 Years)

Salary: $13.50 USD Per Hour Hours per week: 50 Duties, Accomplishments and Related Skills: Manipulate and process client's data per detailed instructions, work with outside agencies to ensure timely and accurate results to meet upcoming deadlines. Ensure proper function of network hardware, troubleshoot and repair or report issues to specialist. Supervisor: Steve Allison 785-***-****) Okay to contact this Supervisor: Yes Legal Assistant/Secretary/Receptionist at Parker & Hay, LLP November 2007 - October 2011 (4 Years)

Salary: $17.00 USD Per Hour Hours per week: 45 Duties, Accomplishments and Related Skills: Assist attorneys and staff with analytical strategy; Gather information; compile data; Prepare reports; Review court documents/trial notes/correspondence; transcribe verbal or written notes/correspondence; Communicate orally/in writing; Draft new/repeat correspondence; Receive clients/visitors and in-coming calls; Schedule appointments/attorney travel; Research legal matters/report findings/interpretations; Review in-coming correspondence & distribute; File documents electronically/hard copy; Duplication/scan and distribute information; Maintain/update office/client files and systems; Ensure confidentiality of all records; Database integrity Supervisor: Deanne Watts Hay 785-***-****)

File Room Manager/Mail Room Supervisor at Goodell Stratton Edmonds & Palmer LLP April 2002 - November 2007 (6 Years)

Salary: $15.00 USD Per Hour Hours per week: 50 Duties, Accomplishments and Related Skills: Manage current/archived files and storage locations; Assist 50 attorneys and staff in hardware/software issues; Review/distribute incoming correspondence; Deliver documents/correspondence to appropriate outside agencies; Duplicate/scan/fax systems; Ensure confidentiality of office files; Train/supervise new employees on electronic and hard copy file systems, hardware and software usage; Type 40-45 wpm. EDUCATION

USAF Technical School - Associate Degree

Graduated 1995-01-01

Technical or occupational certificate

Topeka Technical College - Bachelors Degree

Graduated 2002-01-01

Associates degree

SKILLS

, To complete

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