Customer Service

Elizabeth Cochran

Arlington, VA ***** *****************@*****.*** 540-***-****

EDUCATION

George Mason University, Fairfax, Va

Bachelor of Science; Business Management

PROFESSIONAL ORGANIZATIONS

Pre-Med Club Fall 2021

Advertising Officer

- Initiated and strategized ideas with co-officers to manage ventures after researching approved recreational activities relevant to the club’s goals and mission.

- Developed and executed content strategies for events, effectively communicating club initiatives through email and digital tools.

- Collaborated with members and guest speakers, enhancing industry knowledge and initiatives and connections.

Alpha Phi International Fraternity Fall 2021

- Engaged with a diverse group of members and chapters across the nation

- Participated in fundraising and awareness campaigns, supporting women’s heart health through organized, large-scale events.

PROFESSIONAL EXPERIENCE

Newport Academy, Mclean, Va Aug 2024 - Nov 2024

Care Coordinator

- Supervised and documented client progress, maintaining communication with professional staff to resolve discrepancies efficiently.

- Coordinated schedules, and logistics, adhering to strict confidentiality guidelines in an organized environment.

- Adhered to compliance standards, completing documentation accurately and adhering to strict confidential guidelines.

Meridian Pint, Arlington, Va Dec 2021 - May 2023

Shift Lead

- Delivered excellent customer service, balancing operational efficiency in a fast-paced environment.

- Fostered positive customer relationships and supervised team dynamics, ensuring professionalism and smooth operations in a fast-paced environment.

- Maintained inventory and administrative documentation with precision. VETCO Clinical Services, Boulder, Co Apr 2020 - Aug 2020 Veterinary Technician

- Organized and compiled patient records for accurate data handling, supporting diagnostics and treatment decisions with critical thinking.

- Administered vaccinations and provided high-quality customer service, demonstrating adaptability and teamwork in high-stress situations.

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