Information Technology Quality Assurance

Location:

Annapolis, MD

Posted:

December 15, 2024

Contact this candidate

Resume:

Sam Martin

Supervisory Information Technology Specialist

************@*****.***

***.******@***.***

Work Related Info 5000 ELLIN Rd ● Lanham, Maryland 20706● Home: 443-***-****● Work: 240-***-**** CLEARANCE: Public Trust Clearance SF85

Former Business Owner

Summary of Qualifications

● I have 25+ years of experience in IT enterprise environment and infrastructure. I have worked with various sizes of companies from a small startup size, where I was a single IT person responsible for anything IT, to be part of a team in a larger enterprise.

● Excellent communication skills and has the ability to work under pressure meeting deadlines.

● Proficient with SharePoint content management system, familiarity with SharePoint Document Management, ability to establish web backup and restore in a SharePoint environment

● Ability to develop Web sites using CSS and SharePoint Designer.

● SharePoint specialist with experience of all aspects of SharePoint implementation and development. With an extensive background in architecture and development on the SharePoint platform.

● professional experience in Rational Functional Testing and Automation testing.

● Comprehensive knowledge of software testing, methodologies, standards, and terminology.

● Sound knowledge of Software Testing, Quality Assurance, web service technologies and tools.

● In-depth knowledge of Quality Control Testing, HP Quality Center, and defect management application system. Areas of Expertise

● Attention to Detail, customer Service, oral Communication, and problem Solving.

● Experience that demonstrates accomplishment of computer project assignments that required a wide range of knowledge of computer requirements and techniques pertinent.

● knowledge in generally demonstrated through assignments that required the ability to analyze several alternative approaches in the process of advising management concerning major aspects of IT system design.

● knowledge in defining what system interrelationships must be considered, or what operating mode, system software, and/or equipment configuration is most appropriate for a given project.

● Leading major agency-wide IT policy development efforts; directing work assigned to a project team, reviewing, and refining final products prior to submission to management; coordinating policy dissemination, managing policy maintenance; and developing mechanisms to measure policy effectiveness and compliance.

● Tools: psql, pgAdmin3, phpPgAdmin, pgAgent, Databases: Greenplum, PostgreSQL, DB2, and SQL Queries Rational Functional Testing

● Integrated Database Management System (IDMS)

● Agile development/test methodologies

● IBM Rational Clear Quest, ClearCase, ETL, and Informatica PowerCenter.

● Familiarity with Linux and Unix, and customer Information Control System (CICS).

● WebSphere Application Server (WAS), Workload Simulator (WSim), and Quick Test Pro (QTP).

● Installation, testing, and quality assurance of new software products using Manual testing, Quality Center 9.2 and 10.00

● Executes test cycles according to test plans and test procedure specifications using test automation software, tools, and utilities; and monitors the test cycle for correctness and completeness

● Created and maintained Test Scripts for ETL, test and validate the ETL process, tested Oracle database, and Performed GUI testing, Functional testing, Integration testing, Regression testing.

● Assist with consolidation of call center operations, develop disaster recovery plans, and architect VoIP strategies, Asterisk (moderate), SIP (moderate).

● Utilized test director tool and developed test report outlining results for managers and leads.

● Reviewed other tester’s test cases and test plans when required to ensure complete coverage.

● Reviewed /developed SQL queries, validate XML WSDL, and debug SQL procedures; Performed Web Service tests, user acceptance, security, and database tests.

● Experienced using Tableau Dashboard, PL/SQL databases and wrote SQL queries to data validation. Good experience in creation End Of Test Completion Report (EOTR), Test Plan (TP), Rules of Engagement (ROE) based on IRM 2.127.

● Extensive experience in functional testing, back-end testing, data validation testing & Section 508 Testing.

● Research and solving problems in the SQL server Dev, Test and Production Data Interacted with Business Analyst and Software Developers in requirement analysis, design reviews, testing, and documentation for web-based application developed in agile environment.

● Hands-on experience and strong understanding of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC)

● Excellent knowledge of section 508 compliance of web pages and documents and suggests remediation where applicable.

● Performed Web Accessibility testing using JAWS, ZoomText & ANDI tools. Experienced in writing web accessibility test cases and test scripts based on WCAG guidelines.

● Assisted developers with understanding and then resolving the functional, non-functional, compatibility Section 508 compliance defects.

● Manually executed Test cases and Test Scripts after reviewing the business requirement document and technical specifications and was responsible for updating existing test cases against the requirements.

● Diagnosis, monitoring, installation, and repair of telecommunication equipment. Sam Martin Page 2 of 11

● Cabling and wiring for phones, Ethernet, and Token Ring networks.

● Developed, documented and executed functional test cases for Scheduling/Registration system, testing center system, backend system and internet-based applications on Windows NT, Windows 2000, XP and Windows VISSA platforms utilizing Fusion and WebLogic server, for DPR app. Tracked defects throughout the testing stages Strong technical knowledge of computer systems such as workstations, servers, monitors, storage devices, printers, modems, routers hubs, switches, networking topologies and environmental system support components such as racks, power distribution units

● Prepared product for final implementation including turnover documentation and training.

● Knowledge of principles and methods of applicable computer technology and its most effective and Efficient utilization.

● Analyzes and reviews databases and recommends modifications to improve integrity and reliability.

● Diagnosis, maintenance, upgrade, identifying and resolving problems impacting multiple desktop systems and repair of PCs.

● System-level knowledge of Windows desktop systems including managing system registry settings, optimizing the operating system and application settings, and security hardening of Windows operating systems.

● Proficiency at standard desktop and communications applications and protocols.

● Managing and supporting file/folder encryption and a public-key-infrastructure using tools

● Strong customer service and communication skills both verbal and written. Education

● Bachelor of Science, Agriculture Engineering & Business.

● Certified Windows NT Workstation Administrator by Brain Bench, April 2000.

● Microsoft Certified Professional (070-073), March 1999.

● Certified Dell PowerEdge, Power Vault, Notebook, Printer and Policies & Procedures July 2010.

● Certified for the Federal Acquisition Certification for Contracting Officer’s Representatives (FAC-COR) Level I February 2021.

● Senior Manager Readiness Program Training, January, April 2024 Specialized Training/Certifications

IRS training classes

● Technical Program Management 11/2024

● Managing Project Risks 112024

● Problem Manager of Record (PMR) 10/4/2024

● Incident Manager of Record (IMR) 10/2024

● Position Management and Classification for Managers and Executives 9/1024

● Annual Supervisor Training 9/2024

● Project Management Professional (PMP) ATP Bootcamp 9/2024

● Facilities Management and Security Services Physical Security Mandatory Briefing 8/2024

● Facilities Management and Security Services Physical Security Mandatory Briefing 7/2023

● IRS Contracting Officer’s Representative (COR)Training - Onboarding and Offboarding 6/2024

● Six Sigma Yellow Belt: Project Management Basics 3/2024

● Managing the Project Scope 3/2024

● Developing and Supporting an Agile Mindset 3/2024

● Generic Database Fundamentals: Relation Algebra, SQL, and Concurrency Concepts, 04/2018

● Microsoft PowerShell and SharePoint: Getting Started, 04/2018

● Defensive Programming in Java: Data Handling, Injection Attacks, and Concurrency, 04/2018

● CISA Domain: IS Acquisition, Development, and Implementation - Part 1, 04/2018

● Information Systems Acquisition, Development, and Implementation, 04/2018

● Basic COBOL Programming, 03/2018

● Unisys Communication Platform (CPComm) Generation and Installation, 04/2016

● SKSIT Oracle Database 11g: Tape Vaulting, Duplication, and Tuning, 01/2016

● Introduction to Control M/MR, 02/2015

SSA training classes

● Microsoft Office Excel 2010 Level II, 06/2014

● Microsoft Office Excel 2010 Level 1, 06/2014

● SharePoint Foundation Level 02, 05/2014

● Introduction to Project Management 04/2014

● Basic Analyst Training 03/2014

● SharePoint 2010 Level 1, 12/2013

PROFESSIONAL EXPERIENCE

Internal Revenue Service, New Carrollton, Maryland, 5/2024 to Present Supervisory Information Technology Specialist (508 Tester Bench) When IRS "develops, procures, maintains, or uses" Information and Communication Technology, it must meet the Section 508 Standards. Inaccessible Information and Communication Technology (ICT) prevents employees and customers with disabilities from doing their jobs or interacting with the federal government. Conformance with these standards is mandated by Section 508 of the Rehabilitation Act. Sam Martin Page 3 of 11

EST will coordinate Section 508 Accessibility and Usability compliance test activities using both standards validation and assistive technology to ensure accessibility to IRS Information and Communication Technology (ICT). It will improve the Taxpayer experience by enabling accessible information technology through integration solutions, services and standards. It will promote increased taxpayer compliance by providing better opportunities for taxpayers to interact with Agency applications and services. Increase Section 508 competency and expand delivery of test services to meet project demands.

I was instrumental in the establishment of the EST 508 Tester Bench. I am a champion for accessible technology and promote access to tools and resources that enable projects, initiatives and programs across the agency deliver solutions that support the needs of all users and increase 508 compliances. Activities include:

● Manage project resources, including federal and contractor human resources, and project workloads to meet program/project deadlines and produce high quality results.

● Communicate with Leadership across all levels to develop and present recommendations, briefing materials, and status reporting from ETM, TSR, and ServiceNow.

● Plan, organize, direct, and monitor 508 testing products, software applications and tax administration processing systems using dedicated test platforms to simulate the production environment of new or revised systems.

● Coordinating, Collaborating and Partnering with Acquisitions Teams, Strategy and Planning (S&P), Applications Development (AD) and other external stakeholders.

● Set specific, relevant, measurable, employee performance expectations (goals) that align with organizational goals.

● Engages in effective performance management of employees to promote cooperation, teamwork, knowledge/skill sharing, and goal accomplishment.

● Timely completes required mid-year and annual ratings.

● knowledge of IT accessibility requirements, including 508 standards, laws, and policy; and familiarity with the other components of the Rehabilitation Act (Sections 501, 503 and 504) and have a fair understanding of assistive technologies used by people with disabilities.

● Strong program/project management, verbal and written communication skills and experience needed to deliver key initiatives and complex assignments across the Agency.

● Give advice, counsel, or instruction to employees on work and administrative matters.

● Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.

● Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.

● Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.

● Identify developmental and training needs of employees, providing or arranging for needed development and training.

● Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

Internal Revenue Service, New Carrollton, Maryland, 7/2022 to 5/2024 Executive Assistant

When IRS "develops, procures, maintains, or uses" Information and Communication Technology, it must meet the Section 508 Standards. Inaccessible Information and Communication Technology (ICT) prevents employees and customers with disabilities from doing their jobs or interacting with the federal government. Conformance with these standards is mandated by Section 508 of the Rehabilitation Act. EST will coordinate Section 508 Accessibility and Usability compliance test activities using both standards validation and assistive technology to ensure accessibility to IRS Information and Communication Technology (ICT). It will improve the Taxpayer experience by enabling accessible information technology through integration solutions, services and standards. It will promote increased taxpayer compliance by providing better opportunities for taxpayers to interact with Agency applications and services. Increase Section 508 competency and expand delivery of test services to meet project demands. I was instrumental in the establishment of the EST 508 Tester Bench. I am a champion for accessible technology and promote access to tools and resources that enable projects, initiatives and programs across the agency deliver solutions that support.

● Advises and assists the Director in critical, sensitive, or confidential matters, including personnel and budget matters.

● Consults with senior management and staff within the business function, and at higher levels within the agency, on critical organizational and management issues.

● Exercises authority to represent and make commitments on behalf of the Director regarding program operations and the administrative management of the organization.

● Assists the Director in planning, organizing, and/or leading all phases of multifunctional efforts to evaluate plans and proposals for projects involving broad areas of work processes, operational practices, and integration between various functional areas.

● Supports the Director in assessing impact of new or modified program requirements.

● Analyzes new or proposed legislation, regulations, or other authoritative guidance to determine impact on program operations.

● Assists the Director in exercising financial plan management responsibility.

● Advises the Director on distribution of work among positions and organizations, and the appropriate staffing levels and skills mix.

● Conducts studies of employee / organizational efficiency and productivity, and recommends changes or Sam Martin Page 4 of 11

improvements in organization, staffing, work methods and procedures.

● Develops, identifies, and analyzes data required for the management and direction of programs.

● Research new or improved business and management practices.

● Develops management and/or program evaluation plans, procedures, and methodologies.

● Attends meetings and conferences with both internal and external stakeholders, and exercises authority to represent and make commitments for the Director on a variety of management issues.

● Provides oversight, Coordinate, Track, and report on core Domain organizational activities including:

● Incoming Data Calls and ad hoc request.

● Human Resource Management including serving as the Domains hiring and staffing point of contact.

● Request for Organization Change (ROC) Management.

●Labor Relations Management.

● Performance Management, HR Connect/E-Performance.

● Leadership Succession Readiness (LSR).

● Contingency Planning.

● Manage the Domain’s SETR Activities.

● Manage the Director’s Calendar including request for meetings.

● Employee Engagement Activities including analysis of Federal Employees Viewpoint Survey results and related Action Plans.

● Conduct briefings on administrative topics on the Director’s Bi-weekly Staff Calls.

● Monitoring the Director’s Performance Plan and provide quarterly reports on his Commitment progress toward completion.

● Compose senior manager draft mid-year and end-of-year performance plans.

● Work closely with the PCO staff on administrative programs progress.

● E-Trak Coordination for GS-15 request to hire and documents requesting the CIO approval.

● Review and provide IRM issuance comments.

● Communicates, shares, and disseminates emails to the DDS organization on administrative topics.

● Independently conducts in-depth analyses of project data, requirements, and impacts; identifies problem areas and determines how to resolve them.

Internal Revenue Service, New Carrollton, Maryland, 7/2021 to 7/2022 Supervisory Tax Analyst

The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. W&I provides high-quality taxpayer assistance and enable taxpayers to transact and communicate electronically to file their returns and make payments.

● Plan work to be accomplished by subordinates, sets and adjusts short-term priorities, and prepares schedules for completion of work.

●Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.

● Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.

● Give advice, counsel, or instruction to employees on work and administrative matters.

● Interview candidates for positions within the organization/unit, and recommend appointment, promotion, or reassignment to such positions.

● Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.

● Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.

● Identify developmental and training needs of employees, providing or arranging for needed development and training.

● Initiate ways to improve production, work processes, and/or to increase the quality of the work directed. Internal Revenue Service, New Carrollton, Maryland, 9/2020 to 7/2021 SUPERVISORY BUSINESS OPERATIONS SPECIALIST (SECTION CHIEF) The Office of the Chief Procurement Officer provides acquisition services for all Business Units of the IRS and other Bureaus and Offices within Treasury. We provide support throughout the acquisition life cycle from planning, contract award and management to contract closeout. Our goal as business advisers and partners is to help create agile and innovative best value contract solutions to ensure the IRS can meet its mission of effective tax administration. Built a foundation for new team with my previous management and business owner skills. I created a Team Charter, set goals that my team understood, focused on relationships, helped the Team get to know and understand each other, defined team goals and metrics, established a Feedback Loop and created a place where people want to be. I take a keen interest in the development of my employees. I ensured that my employees take the training they need to stay abreast of technology trends and to enhance their own skills based on the skillsets required of the position. I encouraged my team to participate in Career Learning Plans. I helped them participate in Leadership Succession Review (LSR) and encouraged them to be an acting manager during my absence. I ensured that the Technology Analysis Branch duties of my staff were met for the Business unit. I ensured that technical challenges were discussed and addressed by my team, and I ensured that team roles and responsibilities were assigned based on organizational need, skills, and capabilities.

I planned, scheduled, directed, evaluated, and improved the work methods and procedures within my area of responsibility in order to accomplish the goals and mission. I have been taken an active listening role with my staff and Sam Martin Page 5 of 11

have resolved complaints from my team as needed. During the fiscal year, I have ensured that all the staff completed all mandatory training on time including but not limited to Specialized FISMA training, etc.). During my time here, I have actively been encouraging my team to stay positive, work concisely, and think as a team. For example, I engaged with my team by being open and encouraging everyone to express their own perspectives during discussions which supplements and helps with communicative practices and ensures trust amongst one another. This has allowed the team to create a trusting relationship and environment with one another. Having a bright environment with a high level of trust has been beneficial for the team’s work performance and has helped them manage their own personal lives. I have provided my direct reports with guidance, direction, leadership and support which was necessary to ensure everyone is able to accomplish their goals. The Technology Analysis Branch that I work with is complex despite these challenges. My team and I are providing leading edge technology to the organization.

● Design, development, testing, implementation, and support of automation solutions with a focus on quality and

● Platform planning and lifecycle management with responsibility for all Upgrade projects to ensure that the accumulation of technical debt is minimized meeting deadlines.

● Created reusable processes and/or extensions for the RPA toolsets.

● Ensure standards compliance and institutionalization of best practice

● Work closely with business experts to document and define business cases and best uses for RPA.

● Setup, configure, monitor, and maintain the RPA environments.

● Troubleshoot and resolve all RPA related issues.

● Very strong analytical and problem-solving abilities.

● Strong commitment to timely delivery of RPA solutions that delight the customer.

● Accountable to deliver process automations for the team and work closely with developers, testers, process architects and technical architects to ensure delivery within schedule and with quality.

● Plan, estimate and implement bots to automate repeatable processes using tools such as UIPath.

● Participated in RPA proposal creation and evaluations.

● Responsible for end-to-end RPA activities and sign off.

● Participated in proof of concepts for new RPA opportunities.

● Constantly evaluate the RPA strategy and approach to identify areas of improvement

● Conduct research on emerging RPA approaches and technologies

● Demonstrated expertise with at least 1 full life cycle Analytics or Systems integration engagement across strategy, design and implementation

● Knowledge of management techniques, methods, theories, principles and labor relations concepts to assure optimum utilization of personnel, equipment and space for the accomplishment of all program objectives.

● Knowledge and understanding of procurement regulations, other official guidance and contracting principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of the IRS Procurement Program.

● Extensive knowledge of cost estimating procedures and cost analysis, project management, legal and regulatory interpretations, unique terms and conditions, subcontracting requirements and complex technical specifications.

● Expert knowledge of a variety of technical requirements relating to various disciplines involved with Information Technology systems, services and equipment.

● Expert knowledge of acquisition life cycle, source selection techniques and methodologies employed in evaluating vendor’s technical proposals.

● In-depth knowledge of the legality and defensibility of contract requirements as they relate to regulations and statutes.

● Extensive knowledge of the mission, objectives, strategies and program goals of the Internal Revenue Service and the Procurement Organization.

● Expert knowledge and skill in preparing and presenting oral and written communications to effectively and diplomatically interact with internal and external executives, managers, customers and employees.

● Plan work to be accomplished by subordinates, sets and adjusts short-term.

● Priorities and prepares schedules for completion of work.

● Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.

● Evaluate work performance of subordinates and makes recommendations for outstanding.

● Performance recognition and/or disciplinary action.

● Give advice, counsel, or instruction to employees on work and administrative matters.

● Interview candidates for positions within the organization/unit and recommend appointment. promotion, or reassignment to such positions.

● Hear and resolve complaints from employees, refer group grievances and/or more serious. unresolved complaints as appropriate.

● Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.

● Identify developmental and training needs of employees, providing or arranging for needed development and training.

● Initiate ways to improve production, work processes, and/or to increase the quality of the work directed.

●Oversee all activity of a specific department.

● Observe and analyze overall efficacy of the department and ensure things are moving smoothly, report findings to upper management as needed.

Internal Revenue Service, New Carrollton, Maryland, 6/2019 to 9/2020 Sam Martin Page 6 of 11

Supervisory Information Technology Specialist Criminal Investigation (CI)- (Security) Responsible for assigning, directing, and reviewing the work of subordinate employees. use my leadership skills and management techniques for planning, scheduling, and coordinating work operations, planning, and carrying out the training and development of employees, evaluating employees' work performance, and in performing all other related administrative functions. Generally, direct the work operations of subordinates performing administrative, complex clerical, technical and/or work comparable in nature.

● Knowledge of management techniques, methods, theories, principles, and labor relations concepts, to assure optimum utilization of personnel, equipment, and space for the accomplishment of all program objectives with combined technical and administrative oversight.

● Knowledge and understanding of regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled.

● Knowledge of basic budget management principles and practices (i.e. ability to maintain and manage financial resources); and Knowledge of communicative techniques to effectively and diplomatically interact with internal and external customers.

● Demonstrated ability to effectively represent and express the views and policies of executives, including drafting white papers, reports, and technical guidance, and making presentations to a variety of audiences.

● The ability to plan, schedule, direct, evaluate and improve work methods and procedures within area of responsibility in order to accomplish goals and mission; sufficient knowledge to provide general guidance to employees and directly oversee workflow.

● Ability to apply program/project management principles, techniques, and practices to effectively manage the achievement of the program or project goals and objectives.

● Knowledge of security, including systems development processes such as requirements management, systems engineering, design integration, application design and development, systems testing and operations.

● Knowledge of the mission, objectives, strategies, and program goals of the IRS.