Asset Manager Operational Excellence

MATTHEW GRIMES

Escondido, ***** CA

***********@*****.*** / 442-***-****

SUMMARY

Accomplished Transportation, Operations, and Logistics Executive with a proven record in stabilizing challenging environments and achieving exceptional performance. At Coleman American, I attained top national quality standards and excelled in productivity and driver retention. My leadership at Nelson Westerberg marked the California region's first profitable year in 16 years, garnering multiple awards. I successfully built a logistics firm from the ground up, secured multimillion-dollar contracts, and expanded military business, consistently delivering year-over-year revenue growth and operational excellence. SKILLS

Transformational Leadership

Analytical Problem Solving

Collaborative Negotiation

Customer-Centric Mindset

Continuous Improvement Advocate

Strategic Planning & Execution

Contract Negotiation & Management

Operational Excellence & Continuous

Improvement

Fleet Management & Logistics Coordination

Financial Management & Budgeting

Talent Development & Engagement

Risk Management & Change Management

EXPERIENCE

President/Partner / The Armstrong Company/ Crown Worldwide - Mira Loma 01/2022 - 01/2024 Directed operational integration of Crown Worldwide and The Armstrong Company across 38 offices and warehouses, overseeing 60+ professionals in sales, dispatch, warehousing, and logistics to streamline service delivery.

Developed and executed training programs to elevate the capabilities of household and Office & Industrial

(O&I) sales teams, resulting in a 15% increase in team productivity. Increased revenue by 28%, generating an additional $2.1 million (from $7.5 million to $9.6 million) through strategic sales initiatives that grew household and O&I service lines. Managed budget and P&L for all operations, ensuring alignment with financial objectives and optimizing resource allocation to maximize operational efficiency. Vice President — General Manager / Nelson Westerberg Relocation - Chino Hills 01/2017 - 01/2022 Developed and implemented a turnaround strategy for a 62-member team in dispatch, customer service, accounting, and warehousing, reversing a 16-year history of losses and driving a 417% increase in revenue to

$6.2M annually.

Established and led California's first dedicated sales and customer service team, securing a national client and building long-term revenue streams by restoring client trust and improving contract retention rates. Expanded operational capacity by creating a fleet of 18 vehicles through strategic hiring and resource reallocation—achieved without additional corporate investment, significantly enhancing service capability. MG

Improved quality scores from 2.3 to 4.67 out of 5 by initiating targeted retraining programs and promoting a safety-focused culture, resulting in three consecutive awards for quality and operational excellence. Director of Fleet Development / Coleman American - San Diego 01/2017 - 12/2017 Directed an extensive operational transformation for the San Diego branch, resulting in a 20% increase in operational efficiency and surpassing key profitability targets ahead of schedule. Managed comprehensive logistics operations, overseeing a 300+ member team, 28-vehicle fleet, and a 125,000-square-foot warehouse, consistently maintaining high service levels for major military contracts. Led development and implementation of targeted employee training programs, resulting in a 15% improvement in performance metrics and a 10% reduction in incident reports. Achieved a 12% reduction in transportation costs by implementing strategic route planning, optimizing vehicle maintenance schedules, and enhancing fuel cost controls. Vice President — General Manager / Coleman American - San Diego 01/2012 - 01/2017 Drove substantial revenue growth from $4.2M to $16M (+280%) over three years, consistently achieving

$1M+ revenue months and securing top-tier quality scores in nationwide metrics. Established and led a customer service department in San Diego, achieving a record-setting average quality score of 4.56 out of 5, which boosted customer satisfaction across 60+ locations. Transformed driver recruitment and retention strategies, building the largest fleet in company history (230+ drivers) while reducing turnover by 42%, optimizing fleet stability and service efficiency. Implemented cost-reduction initiatives that lowered operational expenses by 22% and overhead by 16%, resulting in $6M+ in savings through advanced preventative maintenance and strategic optimizations. Owner — Manager / Jersey's Burgers - Yuma 01/2010 - 01/2012 Spearheaded launch and daily operations of a mobile eatery, achieving 130+ daily customer interactions and driving brand visibility in high-traffic locations. Managed a $700K profit and loss (P&L) portfolio, delivering sustained profitability through cost control, targeted promotions, and efficient inventory management. Established and maintained strategic vendor partnerships, securing consistent, high-quality supplies to ensure operational efficiency and adherence to health and safety standards. Enhanced customer satisfaction by upholding stringent hygiene and quality control standards, contributing to positive customer feedback and repeat patronage.

President — CEO — Founder / Grimes Moving & Storage - Yuma 01/1987 - 01/2010 Expanded business from inception to $12M in annual revenue, growing assets to $4.5M and scaling operations to 125+ employees across multiple locations. Negotiated and secured multimillion-dollar contracts with industry leaders such as General Electric and Bose, as well as securing government agreements, including 27 Department of Defense contracts. Delivered exceptional project management by overseeing the transportation of $20M in critical, high-tech medical and industrial equipment for clients including Yuma Regional Medical Center and GTE Technologies.

Achieved national recognition with two awards from the American Movers and Storage Association, demonstrating a commitment to operational excellence and client satisfaction in logistics and transportation. WEBSITES, PORTFOLIOS, PROFILES

Websites, Portfolios, Profiles

www.linkedin.com/in/matthew-grimes/

EDUCATION

Leadership Certificate

Strayer University

Organizational Leadership, Strategy, Finance & Communications Certifications Jack Welch Management Institute

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