Laura Gooding
Prairieville, LA *****
**********@*****.***
Provide efficient, effective clerical support by preparing documents in an organized, accurate and confidential manner. Mentors and supports the health care team in a manner that fosters mutual respect and trust. Maintain comprehensive quality care and safety for all patients. An to keep maintenance of all records accurately and in a timely manner. skills
Knowledge of and experience with corporate mailroom procedures •filing and organizational skills
• CPR Certified • Knowledge of Excel, Word and type 50 WPM • Experience in handling confidential paperwork • Ability to take accurate phone messages, deliver messages promptly • Outstanding customer-relations background, Insurance Verifications, Obtain Referrals, Obtain Prior Authorizations for procedures and medication, Complete knowledge of EclinicalWorks and AllScripts EMR systems, Authorized to work in the US for any employer
Work Experience
Accounts Receivable Specialist
Prime Occupational Medicine - Baton Rouge, LA
March 2022 to Present
Process daily bank deposit
Enter all bank deposit information into Excel spreadsheet Live checks, ACHs, Credit Card Payments and Cash posting
Enter/Post all payments to vendors accordingly in systems Data Entry
Process credit card payments
Reconciliation of clinic daily deposits
Answer phones/help with incoming inquiries regarding invoices and or unpaid balances Reconciliation of unapplied funds
Creating invoices/Sending Invoices to clients
Collection Calls
Surgery Coordinator/Authorization Specialist
Eye Medical Center - Baton Rouge, LA
June 2019 to March 2022
Scheduled surgeries with patients.
Obtained authorizations.
Advised patients of deductible/payment responsibilities. Gathered all pertinent clinical information and sent to surgery center. Surgery Scheduler
Riceland Healthcare - Beaumont, TX
September 2018 to February 2019
Schedules office and hospital based medical procedures, for patients with appropriate provider and time/ location slot, utilizing appropriate scheduling code. Schedules diagnostic and imaging tests to be completed at PMG. Schedules office and hospital based medical procedures, tests and imaging ensuring available time is utilized to maximum efficiency. Interfaces with appropriate vendor staff to ensure all necessary equipment will be on site for office and hospital based procedures, including scheduling with contracted anesthesia groups. Interfaces with appropriate hospital staff to ensure a cohesive working relationship in providing patient care serves
Enters notes/special instructions needed for scheduling in the electronic medical record. Effectively utilizes clinical knowledge when determining if appointment is consistent with the diagnosis/ indications indicated by the provider.
Completes accurate documentation of informed consent with patients for procedures and surgeries as needed.
Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients.
Confirms patient’s insurance provider and either obtains prior authorization or communicates need for prior authorization to appropriate parties as needed. Ensures patients have proper medical clearance and pre-surgical testing as needed. Completes pre-procedure phone calls and confirms appointment times with patients via telephone. Ensures completion of assessment for advance directive, including DNR when applicable. Performs all aspects of patient care in an environment that organizes patient safety and reduces the likelihood of medical/health care errors.
Assists other members of the department as needed. Other duties as assigned.
Front Desk Receptionist
Marietta Rheumatology Associates - Marietta, GA
November 2015 to March 2018
Greet and check in patients
Answer phones, direct calls
Collect copayments and balances
Verify Insurance on each patient
Patient appointment reminder calls
Prior Authorizations on medications
Input all patient data into EMR system
Front Office Manager
Diabetes and Endocrinology - Alpharetta, GA
January 2012 to November 2015
Greet and check in patients
Answer phones, direct calls
Collect copayments and balances
Verify Insurance on each patient
Patient appointment reminder calls
Prior Authorizations on medications/Procedures
Input all patient data into EMR system
Check Patients out, schedule follow up visit with Office, schedule and testing ordered by Physician Triaged patients, entered vitals into EMR system
Updated patient demographics
Admissions Asst./Receptionist
Life Care Center of Yuma
2009 to 2012
• Copy and collate all projects (including confidential papers) • Successfully complete all jobs by time requested • Accurately filed and delivered mail to all company departments. Computed amount of postage required for outgoing mail, depending on weight and classification. • • • Updated a Excel spreadsheet daily for the morning meeting • Handled all RFMS accounts, Balanced Checkbook, paid all resident bills, made withdraws and deposits into individual bank accounts • Accepted payments and wrote out receipts for customers • Took part in month end billing • Entered information into Keane • Gave tours of facility • Kept a 24/7 cell phone for admission inquiries • Entered all incoming resident information into AHT system • Pulled CWF from Medicare system online and via phone • Verified insurances and got authorization for dates of service • Completed admission paperwork with resident and family members such as Advance Directives, etc. • Accepted and Denied referrals from referring hospitals and facilities
• Went on Marketing visits to referring facilities as a Life Care representative Registration Clerk
Prime Care Urgent Care
2007 to 2009
• Courteous and helpful to all patients. • Reviewed and updated patient information • Copied insurance cards, verified deductibles and co-pays • Called all insurance companies for eligibility and benefits • Entered data accurately into the computer as required • Copied records for patient pick-up or to be mailed • Filed all papers and charts promptly • Gave change, counted cash drawer and balanced the cash drawer at the end of every shift
Medical Records Asst./Unit Secretary
La Mesa Rehabilitation Center
2005 to 2007
• Preformed general clerical duties in a nursing home environment involving preparation, completion and maintenance of patient records. • Initiated patient registration progress • Arranged all scheduling from Doctor appointments to transportation. • Got all prior authorizations from insurance companies • Assisted with ride-a-longs. • Operated equipment such as fax machine, multi-line telephone, copy machine and other office related equipment. • Transcribed physicians orders ensuring that said orders such as lab work, X-Rays, CT Scans and any other diagnostic testing is carried out on the appropriate date. Education
Certificate in Medical Coding & Billing
US Career Institute
March 2014 to June 2015
High School Diploma
Kofa High School - Yuma, AZ
2000 to 2004
Skills
• Eclinical Works (6 years)
• AllScripts EMR (3 years)
• Customer Service (10+ years)
• Receptionist (10+ years)
• Medical Records (5 years)
• Referral Coordinator (7 years)
• Medical Billing
• Front Office
• Patient Care
• eClinicalWorks
• Medical Scheduling
• Insurance Verification
• Epic
• CPT Coding
• Medical Coding
• ICD-10
• Clerical Experience
• Triage
• Medical Terminology
• QuickBooks
• Transcription
• Vital Signs
• ICD-9
• HIPAA
• Phone Etiquette
• ICD Coding
• Quality Assurance
• Medical office experience
• Computer skills
• Hospital experience
• Medical receptionist
• Microsoft Office
• Management
• Sales (10+ years)
• Accounting
• Microsoft Powerpoint
• SharePoint (3 years)
• Accounts receivable (1 year)
• Account reconciliation (3 years)
• Sage (1 year)
• Cash application (1 year)
• Microsoft Office (5 years)
• Microsoft Excel (5 years)
• Accounts payable
• Manufacturing
• Welding
• Project scheduling
• SolidWorks
• Data Entry
• Bank Reconciliation
• Conflict management
• Quality control
• Data collection
• Analysis skills
• Retail sales
• Property management
• Communication skills
• ERP systems
• Leadership
• ATS
• Cash management
• Direct sales
• E-commerce
• Employment & labor law
• Merchandising
• HCPCS
• Inside sales
• Telemarketing
• Financial services
• Public relations
• Maximo
• Oracle
• Customer support
• Guest services
• Payroll
• Accounts receivable
• Microsoft Excel
• Sales
• Communication skills
• Debits & credits
• Bookkeeping
• General ledger reconciliation
• Balance sheet reconciliation
• Sage
• Typing
• ICD-10
• Cash handling
• Medical records
• Conflict management
• QuickBooks
• Accounts payable
• Windows
• Organizational skills
• Account reconciliation
• Clerical experience
• Cash management
• Front desk
• Medical coding
• Inside sales
• Adobe Acrobat
• EMR systems
• HIPAA
• Hospitality
• Leadership
• Financial services
• Customer service
• Data collection
• Microsoft Office
• Accounting software
• Computer skills
• Accounting
• SharePoint
• Data entry
• Microsoft Powerpoint
• Microsoft Outlook
• Phone etiquette
• Medicare
• Meditech
• CPT coding
• Administrative experience
• Account management
• Beverage sales
• Direct sales
• Revenue cycle management
• Dental terminology
• Analysis skills
• Financial accounting
• Purchasing
• Technical accounting
• Credit analysis
• NetSuite
• Salesforce
• Personal assistant experience
• Office management
• Negotiation
• Research
• Quality control
• SOX
Certifications and Licenses
Six Sigma Certification
Driver's License
Assessments
Workplace safety — Proficient
January 2022
Using safe practices at work
Full results: Proficient
Protecting patient privacy — Proficient
January 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Nursing assistant skills — Proficient
March 2021
Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Proficient
Administrative assistant/receptionist — Proficient October 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Reliability — Proficient
September 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work motivation — Proficient
August 2021
Level of motivation and discipline applied toward work Full results: Proficient
Medical receptionist skills — Proficient
August 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Delivery driver — Proficient
September 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Customer focus & orientation — Proficient
September 2022
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.