Bartender

Johnchris Rodrigues

+91-916******* ******************@*****.***

Address: Room No 42, Shivaji Nagar (1), K.K Ganguli Marg, Juhu Tara Road, Santacruz (W), Mumbai- 400049.

Summary

To work in a competitive

environment which provides

opportunities for professional

excellence that enhances my

personal skills and talents

Experienced Food and

Beverage Associate with a

strong track record in

managing customer inquiries,

providing excellent service,

and promoting a high level of

guest satisfaction.

Skilled in anticipating guest

needs and effectively

responding to inquiries, with

excellent communication and

interpersonal skills.

Committed to fostering a

positive and welcoming

environment for guests and

team members alike.

Education:

Bachelor’s in Science:

2017-2020

Specialization: Food and

Beverage, Food Production

Institute: Mumbai

University

GPA: 8.0/10

Higher Secondary School:

2015-2017

Specialization: Arts

Institute: Mumbai

University

Percentage: 52%

Skills

Service-focused

Decision maker

Active Listening

Teamwork

Communication

Languages:

Konkani (Mother

tongue)

English (fluent)

Hindi (fluent)

Marathi (fluent)

Hobbies: Passionate about

Travelling and playing

football.

Professional Experience

Company: Hotel Sea Princess

Designation: F&B Associate

Tenure: February 2023 - Present

Job Profile:

Mix and serve drinks according to customer preferences and company standards, ensuring quality and timely service.

Interact with customers, take orders, provide recommendations, and create a welcoming atmosphere to enhance the guest experience.

Maintain cleanliness and organization of the bar area, including equipment and supplies, to ensure a safe and efficient working environment.

Monitor inventory levels, replenish stock as needed, and minimize waste to ensure uninterrupted service and cost-efficiency.

Adhere to all food and beverage regulations, ensure responsible alcohol service, and follow safety and sanitation policies to maintain a safe and compliant workplace.

Collaborate with other team members to ensure customer satisfaction and efficient service.

Company: Soho House Mumbai

Designation: F&B Associate

Tenure: October 2022 – November 2023

Job Profile:

Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and assist individuals with disabilities.

Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to the manager.

Ensure adherence to quality expectations and standards to increase organizational efficiency, productivity, quality, safety, and cost-savings.

Complete opening and closing duties, including setting up necessary supplies and tools, cleaning all equipment and areas, etc.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.

Take feedback from guests and implement necessary changes to improve guest experience.

Company: Freelance Bartender

Tenure: October 2022 – Present

Job Profile:

Provide bartending services for private events and parties, including weddings, birthdays, and corporate events.

Create custom drink menus based on client preferences and event themes.

Ensure high-quality service and customer satisfaction by delivering drinks in a timely and professional manner.

Manage inventory, restock supplies, and maintain cleanliness of the bar area.

Company: Singapore Airlines

Designation: Customer Service Executive

Tenure: November 2021 – October 2022

Job Profile:

Managed customer enquiries by ensuring timely responses to customer inquiries.

Served customers by providing accurate and helpful product and service information and effectively resolving any product or service problems they encountered.

Attracted potential customers by answering their product and service questions and providing them with additional information about other products and services that may have been of interest to them. Internship

Company: Sahara Star Hotel

Designation: Food and Beverage Server

Tenure: April 2018 – September 2018

Job Profile:

Maintained the bar by stocking it with necessary items before and during service hours to ensure efficient and timely service to guests.

Ensured the cleanliness, sanitation, and appearance of the bar area, creating a comfortable and inviting atmosphere for guests.

Promoted and maintained the highest level of service to all guests by anticipating their needs, responding effectively to inquiries, and providing a positive guest experience.

Course and Training

STWC: Vijayatilak Maritime Academy

Theoretical knowledge in key subjects including basic ship structure, refrigeration and air conditioning, pumps, boilers, fuel and lubrication technology, Marine IC engines, Marine auxiliary machineries, naval architecture, and STCW.

Practical experience gained in laboratory settings, including machine and fitting work, arc welding, gas welding, refrigeration, basic firefighting, workshop training, and STCW certification.

Computer Proficiency

MS Word, MS Excel, MS PowerPoint, MS Outlook, Internet

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