Customer Service Patient Access
Resume:
Briana Mitchell
Stafford, VA *****
****************@*****.***
PROFESSIONAL SUMMARY
Dedicated and detail-oriented professional with extensive experience in customer service, cash management, and operational efficiency. Proven ability to excel in fast-paced environments, providing exceptional service and maintaining high standards of accuracy. Bilingual in English and Spanish with strong communication and organizational skills. Seeking a position where I can leverage my skills to drive success and enhance customer satisfaction. EXPERIENCE
Colonial Downs & Rosie's Gaming Emporium, Dumfries, VA Casino Cage Cashier
Aug 2024 - PRESENT
● Accurately process high-volume cash transactions and credit card payments, ensuring proper handling of large sums of money.
● Maintain a balanced cash drawer and promptly reconcile discrepancies, adhering to strict financial protocols.
● Deliver exceptional customer service by assisting patrons with inquiries, resolving issues, and providing gaming-related support.
● Train new employees on cash handling procedures and customer service standards, contributing to team efficiency.
● Ensure compliance with regulatory requirements and internal policies during financial transactions and foreign currency exchanges.
Mary Washington Healthcare, Fredericksburg, VA
Patient Access Representative
Oct 2023 - Aug 2024
● Schedule patient appointments and verify insurance coverage, reducing claim denials through accurate pre-authorizations.
● Educate patients on financial responsibilities and available payment options to streamline the billing process.
● Maintain and update electronic medical records (EMR), ensuring accuracy and timely documentation.
● Resolve inquiries related to appointments, billing discrepancies, and insurance concerns, delivering a high standard of care. Genesis Logistics Inc., Stafford, VA
Order Filler
March 2023 - September 2023
● Accurately picked, packed, and prepared customer orders, maintaining high levels of efficiency and accuracy.
● Collaborated with team members to meet daily order fulfillment targets and resolve logistical challenges.
● Utilized handheld scanners and computer systems for inventory management and tracking.
● Maintained precise inventory records, reducing discrepancies by 10% through diligent documentation.
McDonald's, Woodford, VA
Department Manager
June 2019 - December 2022
● Oversee daily operations, ensuring seamless customer service, food preparation, and staff management.
● Develop and implement training programs that increase efficiency and customer satisfaction by 20%.
● Monitor inventory levels and optimize ordering processes, reducing waste and cutting costs by 15%.
● Lead and mentor a team of 15 employees, conducting performance evaluations and fostering a positive work environment.
● Create and manage employee schedules to balance labor costs and maintain service quality.
SKILLS
● Exceptional interpersonal skills with a focus on customer satisfaction.
● Proficient in handling large sums of money, balancing cash drawers, and preventing discrepancies.:
● Skilled in inventory control, scheduling, and implementing cost-saving measures.
● Familiar with POS systems, EMR software, Microsoft Excel, and handheld inventory devices.
● Fluent in English; intermediate proficiency in Spanish.
● Effective at prioritizing tasks and meeting deadlines in fast-paced environments.
EDUCATION
Brooke Point HS, Stafford, VA - Advanced Diploma
September 2016 - June 2019
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