Medical Receptionist Support Specialist
Resume:
Lakeisha Murphy
Medical Receptionist
Belleville, MI 48111
**********@*****.***
Professional Summary
Seeking an administrative support position with a professional environment providing opportunity for growth and career advancement.
Authorized to work in the US for any employer
Work Experience
Radiology Support Specialist
Trinity Health Livonia Hospital-Livonia, MI
March 2023 to September 2024
• Process request for films and reports for doctors and patients.
• Answer calls, check patients in, verify insurance.
• Liaison for doctors, nurses and clerical staff
• Schedule appointments for various radiology departments.
• Greet patients, assist with transfers to different departments.
• Stock and order scrubs for patient dressing rooms, assist with changing when needed.
• Place reminder calls and screen patients prior to appointments. Call Center Rep
IHA Trinity Health-Ann Arbor, MI
October 2021 to March 2023
· Answer incoming calls in timely matter and determine if patient needs to speak with a nurse, physician or urgent care based in information obtained.
· Schedule appointments.
· Verify medications were sent to pharmacy while following protocol’s and HIPPA laws. Library Clerk
Belleville Area District Library-Belleville, MI
September 2018 to October 2021
• Greet patrons, provide information on materials’ location, programs and events scheduled at library.
• Check library materials in and out.
• Assist patrons with self-service technology, including printing, scanning, faxing and self –checkout.
• Collects payments for fines and merchandise.
• Answer patron phone calls and assist with database searches for library materials
• Maintain library records.
• Process newly ordered books in timely manner for patron holds.
• Provide quality assurance for proper placement of library materials. Business Office Assistant
Michigan Comprehensive Fertility Center-Dearborn, MI July 2016 to July 2018
· Answer switchboard phone calls.
· Check patients in and out, collect patient specimens to be processed.
· Verify insurance and collect patient co-payments.
· Copy medical records.
· Schedule and print appointment reports for next day ·Set up and clean patient rooms for procedures.
· Open and close office.
Front Desk Receptionist
Hegira Children Outpatient Services-Westland, MI
July 2014 to January 2016
· Open and close office building.
· Answer switchboard calls.
· Verify insurance and collect client co-payments.
· Schedule appointments, reminder calls while checking clients in and out.
· Print daily schedule with client charts for doctors and therapist. Ward Secretary/ CSS Clerk
Oakwood Hospital-Dearborn, MI
November 2006 to August 2013
· Clean and sterile equipment ·Stock, replace crash cart, incubation boxes and other unit supplies.
· Answer phone calls for various inpatient units while assisting with patient call lights.
· Process admission, transfer, discharge paperwork and transcribe physician orders.
· Schedule inpatient and outpatient procedures.
Field Coordinator
SPX Global Hire Expectations Staffing-Allen Park, MI March 2006 to October 2006
· Responsible for 200+ phone calls.
· Liaison for dealerships, field service associates and management staff.
· Made flight, hotel arrangement for 90+ field service associates and staff members.
· Provided clerical support for two multi-million-dollar automotive accounts (Kia and Hyundai).
· Create various reports to provide feedback for managers during weekly meetings with clients.
· Create and assemble training manuals for field service associates. Inpatient Unit Clerk
University of Michigan Hospital-Ann Arbor, MI
November 2002 to October 2004
· Answer incoming calls for a 60-bed unit.
· Process patient admission, transfer and discharge paperwork.
· Process all physician orders.
· Liaison for doctors, nurses, patients and visitors. Office Assistant
Ford Bankruptcy/ ETD Staffing-Dearborn, MI
April 2000 to March 2002
• Answer and route incoming switchboard calls (approximately 400 per day) while sorting incoming mail.
• Set up new bankruptcy customer accounts.
• Research and locate contracts and titles for court date deadlines.
• Create various reports to provide feedback to manager.
• Supervise five employees in the department.
Education
High school diploma
John Glenn High School - Westland, MI
August 1993 to June 1996
Skills
• Microsoft Office
• Outlook
• Teams
• Epic-EMR
• medical terminology
• insurance verification
• HIPAA
• Library Services
• Medical Scheduling
• Medical receptionist
• Communication skills
• Customer service
• Documentation review
• Administrative experience
• Hospital Experience
• Medical Records
• Medical Billing
• Typing
• Front desk
• Time management
• Epic
• Multi-line phone systems
• Medical terminology
Assessments
Medical terminology — Proficient
July 2022
Understanding and using medical terminology
Full results: Proficient
Administrative assistant/receptionist — Proficient February 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Protecting patient privacy — Proficient
July 2024
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Medical receptionist skills — Proficient
August 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Attention to detail — Proficient
July 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer focus & orientation — Proficient
November 2022
Responding to customer situations with sensitivity Full results: Proficient
Scheduling — Proficient
February 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Work style: Reliability — Proficient
September 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
November 2022
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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