Excellent Customer Service

Tiffany Gauthier

*** ****** ****** **., ******, TX 76247 • 757-***-**** • ************@*****.***

Professional Summary

Experienced professional with 9 years in customer service and inventory management. A dedicated team leader who excels at reducing costs, improving processes, and delivering excellent customer service. Skilled in handling membership services, resolving issues, and maintaining accurate records. Known for building positive relationships with customers and teams, ensuring smooth operations, and exceeding expectations.

Experience

OCT 2023 – SEPT 2024

Inventory Control / Scanning Coordinator Lead Harris Teeter Kernersville, NC

Managed and maintained store pricing systems, ensuring accurate and up-to-date price files, shelf tags, and signage across all departments.

Ensured compliance and accountability by accurately verifying and documenting Direct Store Delivery (DSD) vendor transactions and maintaining all related records.

Streamlined vendor check-in processes, ensuring efficient, accurate, and timely tracking of deliveries and resolving discrepancies effectively.

Improved customer experience by guaranteeing clear and correct shelf tags and signage, minimizing pricing errors at checkout.

Organized and maintained comprehensive documentation for vendor transactions, adhering to company policies and audit requirements.

Collaborated with cross-functional teams, including inventory and operations, to ensure alignment on pricing accuracy and product availability.

Led a team of 7 employees in implementing inventory management strategies, resulting in a 25% reduction in grocery inventory loss through improved tracking, accuracy, and accountability.

SEPT 2016 – OCT 2023

Shipping and Receiving Coordinator Harris Teeter Kernersville, NC

Managed inventory records with precision using inventory management software, ensuring optimal stock control and minimizing discrepancies.

Performed routine cycle counts to verify stock levels, identify variances, and implement corrective actions for reconciliation.

Oversaw vendor shipments, inspecting deliveries for quality, accuracy, and compliance with purchase orders.

Partnered with cross-functional teams to guarantee the timely and accurate fulfillment of orders, supporting seamless operations.

Skills

Customer Service: Member assistance, issue resolution, relationship building• Inventory Management: Stock control, cycle counts, process optimization• Technical Proficiency: MS Office, Point of Sale (POS) Systems, Inventory Software• Operational Expertise: Vendor management, procurement, logistics coordination • Team Leadership: Staff supervision, training, and process improvement

Education

2007

High School Equivalent (GED) Delware Valle High School Milford, PA

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