Quality Assurance Customer Service
Resume:
Devin White
**************@*****.***
Highlights
Recent college graduate with a strong desire to grow my career in Criminal Justice. I am proficient in various software programs including Microsoft; Maximo and Power DMS along with ANAB. My ability to communicate, build relationships, and analyze and utilize Data to make decisions assist me in adding value to teams. Core Competencies and Areas of Focus:
● Assist with coordinating, preparing, and updating unit policy statements and standard operating procedures.
● Plan, prioritize and multi-task with a positive “can do” attitude
● Self-driven
● Oral/Written Communication
● Teamwork
● Problem Solving
● Attention to Detail
Education
Bowie State University August 2016 – May 2023
Bachelor of Science in Criminal Justice
Minor in Forensic Science
Work Experience
Johns Hopkins Applied Physic Lab December 2022 - Current Facilities Support Center Administrator II
Providing support to over 8,000 personnel, entering data into the computerized maintenance management system in connection with requests, assigning duties to the relevant facilities team, keeping in touch with the workers and associates to guarantee the job has been finished to satisfaction, gathering and collecting numerical information concerning work order proceedings, analyzing spreadsheets and proposing ideas for process enhancements. Customer service and organization are critical success factors in this position. I interact with facilities management service providers to enter work requests from off-site and private partners. Using tracking systems to investigate and submit quarterly reviews.
Triage emergency support requests to ensure a quick and effective response. Solicit customer feedback and surveys. Through the Facilities Support Center, I created, deliver, and track critical campus-wide communications and notices. That includes construction project notices, planned and unplanned outages, general awareness, maintenance freezes, and so on.
Receive and coordinate Environmental Health and Safety inspection findings,to guarantee that they are corrected as soon as possible. Establishing positive interaction, constant collaboration, and clear communication are carried out across all departments and sectors, with varying levels of leadership.Submitting projects according to group functions and task.
Maryland State Police Forensic Science Division February 2022 - August 2022 Quality Assurance Intern
Partner with Theresa DeAngelo Quality Assurance/Safety Manager. The Maryland State Police Forensic Sciences Division (FSD) continually dedicates its resources and talents to providing reliable and quality forensic examinations through the use of established methods and procedures performed by properly trained and competent personnel. The FSD Quality Assurance System (QAS) will also strive to ensure that all aspects of the lab's performance.
Duties included:
Conducted in an unbiased and impartial manner and satisfied the needs of the customer. Conducted validation studies prior to the use of new or modified technical procedures for casework analysis.
Making sure each proficiency test was applied to both non-routine procedures used on basis and new procedures that are intended to become routine, standard methods. Creating, reviewing,maintaining, and updating filing systems and data for each personnel. Performing internal audits, along with corrective actions under the supervision of the supervisor. Keeping an updated nonconformance log for the units that failed to follow standard operations of proof. Along with maintaining preventative and corrective actions; finally analyzing data and ongoing risk assessments.
Collaborated with the workers within Maryland State workers, doing SOP’s for the department. Serving as a resource and providing administrative support as needed. Bonefish Grill November 2021 - May 2023
Waitress
Responsible for being the face of our establishment and providing high-quality customer service to those who dine with us. Duties include:
Paying close attention to dietary and allergic restrictions and remained clean and hygienic throughout the shifts.
Exhibits exceptional communication and demonstrates ability to work with others. Present a complete understanding of menu items, ingredients and specials of the day. Advising guest on appropriate combinations of food and drinks when requested, accommodating reasonable request and notes preferences.
Collaborate with staff to ensure diners received quick service, ensuring they felt comfortable asking any available server for assistance.
Silver Stars Gymnastics August 2018 – March 2020
Gymnastics Coach
Key contributor to developing programs and activities for positive based learning by a curriculum according to skill level of children. Responsibilities include:
Created a fun environment while developing coordination, strength, flexibility and self-esteem for different age groups.
Presented a positive professional attitude to achieve the goals and mission. Supervise the practice sessions and gymnastics activities to improve individual growth. Taught instructional courses and advised students. Monitored athlete’s use of equipment to ensure safe and proper use. Provided accurate statistics, records, and results of each session to parents. Applebee’s January 2016 – August 2018
Waitress
Responsible for informing the customers of the menu selections for the day and professionally present and serving resident meals with a high level of customer service and to their satisfaction. Duties included: Ensured the dining room is properly set up prior to and after the service period. Analyzes and addresses complaints or issues, relays relevant information or complaints directly to the supervisor.
Worked closely with the POS system, processing payments following proper cash-handling procedures. Stayed attentive to the needs of the guest in the dining area.
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