Customer Service Patient Care

Letitla Carlton

*******.*****@*****.*** 334-***-**** Columbus, GA

SUMMARY Seasoned professional with 15 years of experience in healthcare settings, adept at maintaining excellent customer service and managing patient records. Skilled in non-clinical duties, patient care, and administrative tasks relevant to a Customer Service Rep role. Seeking to leverage expertise in communication, organization, and patient interaction as a Customer Service Representative.

WORK EXPERIENCE Piedmont Physicians at Green Island Columbus, GA Front Office Assistant Jan 2024 - Present

• Manage all front desk operations including answering phones, scheduling appointments, and maintaining high standards of customer service.

• Handle financial transactions by collecting payments and verifying medical insurance details.

• Perform administrative tasks such as data entry, filing, photocopying, and managing incoming and outgoing mail with discretion and independent judgment. Piedmont Regional Hospital Columbus, GA

Medical Assistant Oct 2019 - Jan 2024

• Completed comprehensive documentation in patient records, adhering strictly to charting policies and procedures.

• Monitored and recorded patients' vital signs, including blood pressure and blood sugar, as needed to ensure timely medical intervention.

• Managed communication effectively by answering phone calls and accurately transcribing physician orders to patient charts, contributing to a safe and efficient patient care environment.

West Central Georgia Regional Hospital Columbus, GA Forensic Health Technician Aug 2018 - Dec 2019

• Assisted in administering medications and treatments, monitored vital signs, and collected biological samples under healthcare professional directives.

• Conducted recreational and social activities, contributing to patient living skills development while maintaining client safety and security.

• Delivered training in diverse areas tailored to individual patient needs, ensuring adherence to Privacy/HIPAA regulations and fostering a conducive environment for patients, visitors, and staff.

Troy Health and Rehabilitation Nursing Home Troy, AL Certified Nursing Assistant Apr 2013 - Jun 2018

• Assisted in the discharge process, ensuring patient transitions were smooth and compliant with healthcare protocols.

• Monitored and recorded vital signs, contributing to patient care by maintaining accurate health records.

• Facilitated patient daily activities and nutrition, promoting a safe and supportive environment for patient well-being.

Magnolia Woodlodge Troy, AL

Resident Assistant Apr 2009 - Mar 2014

• Recorded and administered medication to patients, ensuring accurate maintenance of vital signs and medical records.

• Facilitated patients' daily activities and provided essential life skills training to enhance their daily living capabilities.

• Monitored and documented patients' blood and blood sugar levels, contributing to the maintenance of a secure and healthy living environment. EDUCATION Charles Henderson High

High School Diploma, General Studies

Troy, Alabama

SKILLS Teamwork • First Aid/CPR • Proficient in Word, Excel, PowerPoint, Microsoft Office 365, Outlook, Typing, Phone Skills, and All Office Equipment • Communication Skills

• Problem-Solving • Customer Relationship Management (CRM) Software • Conflict Resolution • Active Listening • Technical Proficiency • Data Entry • Time Management

• Customer Support

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