Sales Associate Customer Service

Isadora Nieman

Sales Associate

Aug **, ****, American, 650 Aguirre St Apt 423, Saint Paul, United States, 55130, S549151945118, (612) 913- 2492, ************@*****.***

Professional summary

Sales Associate with a strong background in retail and hospitality, known for exceptional active listening and conflict resolution skills. Adept at fostering positive customer relationships and enhancing service quality through strategic thinking and teamwork. Eager to leverage leadership and negotiation abilities to drive success in a dynamic sales environment. Employment history

Starbucks Barista, Dec 2023 - Nov 2024

Target Corporation, St. Louis Park, MN

Bartender

Star Bar and Bistro, Minneapolis

• Upsold additional drinks and food items to customers, increasing overall sales by X%

• Adjusted drink recipes to customers' preferences

• Resolved customer complaints in a timely and professional manner, resulting in increased customer satisfaction

• Developed an efficient system for taking orders, preparing drinks, and providing quick service to customers

• Demonstrated knowledge of the bar's menu and drink recipes to customers

• Monitored guests’ alcohol consumption and followed responsible alcohol service protocols

• Provided excellent customer service, resulting in the establishment being voted 'Best Local Bar' in the area

• Ensured compliance with safety and sanitation regulations Shift Lead

Caribou Coffee, Plymouth, MN

• Collaborated with other shift leads to improve interdepartmental communication and coordination

• Successfully managed a team of X employees in a fast-paced retail environment, resulting in a X% increase in customer satisfaction

• Trained and supervised new staff members, quickly bringing them up to speed with company policies and procedures

• Developed and implemented a comprehensive inventory control system that reduced shrinkage by X%

• Ensured adherence to safety protocols and regulations, resulting in no reported incidents or injuries

• Developed a comprehensive customer service training program that improved customer service skills by X%

• Monitored employee performance and provided constructive feedback, resulting in a X% increase in employee performance

• Maintained a clean and organized work environment, resulting in a X% improvement in customer experience

• Resolved customer complaints and conflicts in a professional manner, resulting in a X% decrease in customer complaints Greeted customers warmly, enhancing loyalty and satisfaction. Resolved complaints swiftly, improving service quality. Mastered protocols, reducing errors and boosting efficiency. Applied sales skills, strengthening customer ties and driving sales. Crafted beverages precisely, increasing repeat visits. Fostered a cohesive team environment, collaborating to maintain a pristine workspace and ensure strict adherence to health and safety protocols.

Meticulously crafted artisanal beverages, consistently delivering high-quality products that exceeded customer expectations and bolstered brand reputation.

Implemented creative customer engagement strategies, fostering a welcoming atmosphere that significantly increased repeat visits and customer loyalty.

Orchestrated seamless customer interactions, elevating satisfaction levels and driving loyalty through personalized service and swift issue resolution.

Absentee Voting Team Member, Oct 2024 - Nov 2024

City of Minneapolis, Minneapolis

Education

Bachelor of Arts, Aug 2017 - May 2021

Winona State University, Winona

I graduated with honors with a stellar 3.8 GPA.

Courses

Policy Studies, Jan 2021 - May 2021

Winona State University

International Relations, Sep 2019 - Dec 2019

Winona State University

Skills

Interpersonal Communication, Creative Problem-Solving, Critical Thinking, Organization, Active Listening, Attention to Detail, Self-motivation, Adaptability, Microsoft Office, Conflict Resolution, Time Management, Leadership, Multitasking, Customer Service, Research, Sales, Presentations, Inventory Control, Project Management, Troubleshooting, Negotiation, Quality Assurance, Bartending, Cash Handling.

Languages

English (Native), French (Highly proficient), Ukrainian (Novice), Spanish (Proficient), Swedish (Novice). Hobbies

Reading non-fiction, Listening to music, Watching documentaries, Hiking, Kayaking, Swimming, Biking, Traveling References

Aaron Grossman, City of Minneapolis (*****.********@*************.***, 612-***-****). Assisted voters with absentee ballots, ensuring compliance with election laws. Processed over 500 absentee ballots, improving voting efficiency. Collaborated with team to address voter inquiries, enhancing voter satisfaction. Utilized attention to detail to verify voter information, reducing errors. Contributed to a smooth election process, positively impacting community trust. Processed absentee ballots efficiently, ensuring accuracy and compliance with election laws. Implemented data verification protocols, enhancing voter record integrity.

Worked seamlessly with diverse team members to manage high-volume ballot processing. Contributed to streamlined workflows, improving overall election process efficiency.

Meticulously reviewed and validated voter information, maintaining strict confidentiality. Resolved discrepancies promptly, ensuring all eligible votes were counted.

Assisted voters with inquiries, providing clear guidance on absentee voting procedures. Ensured accessibility for all voters, promoting inclusive democratic participation.

Contributed to timely ballot processing, meeting strict deadlines. Adapted quickly to evolving election protocols, maintaining high standards of accuracy and integrity.

Meticulously processed over 500 absentee ballots, ensuring strict compliance with election laws and maintaining voter record integrity.

Contact this candidate