Business Analyst Development

Summer Sandhu

Detroit, MI 248-***-**** *************@*****.*** LinkedIn

Data Science and Analytics Manager with 10 years of experience driving cross-functional collaboration and implementing cloud-based analytics solutions. As a hands-on leader in data science and machine learning, I excel at bridging business and technology to cultivate high-performing teams. AREAS OF EXPERTISE .

● Programming Tools: Databricks, Snowflake, Git

● Cloud Platforms: AWS (S3, Athena, SageMaker), GCP, Azure

● Data Visualization: Tableau, Power BI, Looker, QuickSight

● Programming Languages: SQL, Python, R, Scala, C++

● Data Manipulation Libraries: Pandas, NumPy, PySpark

● Machine Learning Models: Linear Regression, Decision Trees, Random Forest, Gradient Boosting, k-Means Clustering, DBSCAN, Logistic Regression, NLTK PROFESSIONAL EXPERIENCE .

VIVID SEATS Chicago, IL

Data Science and Analytics Manager October 2022 - Present

● Developed and implemented a recommendation engine that reduced average days between orders by 17%, enhancing customer loyalty and driving $1.5M in revenue growth.

● Established the first Data Science team, fostering partnerships with marketing, sales, and product teams to align measurement strategies with business goals, resulting in enhanced data-driven decision-making and improved organizational performance.

● Championed the creation of a marketing data pipeline, transforming raw data into clean datasets and insightful reports. Reduced reporting time by 30% and increased data accuracy by 20%.

● Presented data-driven insights in monthly business reviews to the CEO, facilitating strategic decisions that resulted in a 15% increase in lead conversions. CARDINALITY.AI (STATE OF MARYLAND) Baltimore, MD

Lead Data Scientist December 2021 - October 2022

● Utilized natural language processing (NLP) to analyze case notes for the Child Protective Services department, uncovering key urgency indicators and presenting critical findings to the Governor's cabinet, which led to significant improvements in child welfare services.

● Led collaboration with senior state officials to translate data insights into actionable strategies, driving enhancements in welfare program effectiveness and community impact.

● Built and guided a high-performing team of onshore and offshore analysts, mentoring junior staff and implementing performance metrics that enhanced productivity, reducing the time for project delivery by 50%.

PETRAM DATA (ROCKET MORTGAGE FOC) Detroit, MI

Lead Data Scientist September 2019 - November 2021

● Developed a predictive model to estimate retirement probabilities for Priority Health customers, enabling targeted upselling of retirement plans and generating $350,000 in incremental revenue.

● Crafted targeted marketing strategies and measurement frameworks for Allegiant Airlines by leveraging insights from machine learning models and A/B testing, resulting in $1.1 million in incremental revenue and significantly enhancing customer engagement.

● Designed a predictive model for customer lifetime value and retention for Shinola, resulting in a 12% increase in repeat rate.

COMCAST Philadelphia, PA

Data Scientist August 2018 - August 2019

● Applied machine learning models to analyze viewer behavior, resulting in a 5% uplift in estimated purchase revenue.

● Developed a QuickSight dashboard for Xfinity partners (Cox, Rogers, Shaw) to visualize key insights and identify new income streams, facilitating successful sale of the product for $20K per month to these partners.

● Enhanced customer segmentation frameworks, ensuring high accuracy in engagement measurement.

DIGITAL MANAGEMENT INC (FLAGSTAR, DETROIT MEDICAL CENTER) Detroit, MI Consultant June 2015–August 2018

● Improved home credit default risk prediction by 8% through the deployment of machine learning algorithms using Python and scikit-learn as a proof of concept.

● Trained algorithms (Support Vector Machines, Logistic Regression, Decision Trees) for credit card fraud detection, strengthening security measures.

EDUCATION .

WAYNE STATE UNIVERSITY

Masters of Science in Computer Science (Concentration in Data Science) 2017 WAYNE STATE UNIVERSITY

Bachelors of Arts in Computer Science 2015

WAYNE STATE UNIVERSITY

Bachelors of Arts in Economics 2015

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