Customer Service Social Media

Kelly Nguyen 971-***-****

kelly.nguyen****@gmail

.com

EXPERIENCE

● K Beauty LLC, Oregon — Lash Artist

February 2021 - PRESENT

Promoted work online through various social media sites to attract and engage with a targeted audience. Worked with clients to understand individual needs and vision for their lashes. Operating a successful business and providing customer service, updating inventory, and following proper sanitation.

● Bella Nails Studio, Oregon — Receptionist

February 2021 - March 2022

Provide excellent customer service and make each individual client comfortable in the salon. Maintain cleanliness while following strict OHSA sanitary guidelines in order to create a safe working environment for employees and clients. Organize and communicate with clients and staff for proper scheduling, appropriate before/aftercare for each individual in order to contribute guaranteed customer satisfaction.

● Lux Cryo, Oregon — Tanning Consultant/Esthetician January 2020 - January 2021

Provided tanning services to customers and assisted with the maintenance of equipment, including cleaning, disinfecting, and repairing as needed. Assisted in training new employees on proper procedures for customer service and safety standards. Lead and manage the team if problems or issues that may arise within the salon. Alongside being a tanning consultant, an esthetician role was offered to me. The services performed: fire & ice facials, cryotherapy, and cryo t-shock therapy services on clients while following state protocols.

● Dutch Brothers Coffee, Oregon — Barista

September 2017 - February 2020

Memorized over 100+ drink recipes and completed about 120-200 orders daily while providing Dutch Bros culture and maintaining high service standards at all times. . Sanitized and cleaned coffee equipment multiple times during each shift while following proper OHSA regulations. Operated POS system and facilitated over 150+ transactions during a shift and responsibly closing the register after the shift.

SKILLS

Excellent customer

relations

Reliable

Fast learner

Willingness to learn and

take on new tasks

Professional

Flexible team player

LANGUAGES

English

Vietnamese

Portland Beauty School, Portland OR

July 2020- January 2021

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