Help Desk Services Manager

James Jones-Alleyne

*** ******** *****, *** **, Brooklyn, New York 11216 Cell: 301-***-**** ************@*****.***

Objective: To work for an organization that will offer me the opportunity to utilize and enhance my skills and offers growth opportunities.

EXPERIENCE:

2022- Present Direct Sales.

Promote all Product offered by Spectrum to customers

Coach and Trained all new staff

Advise customers on what is needed to succeed

2019-2021 Retail sales Advocates.

Conduct sales on the behalf Verizon, Sprint, and T-Mobile

Coaching customers into selecting the correct plan and cell for their needs

Insuring that the inventory are correct and available for sale

Ensuring the kiosk is presentable and in the correct order

Interacting with staff from Costco and the public continuously

2012-2019 Information Services Manager, NY

Manage daily administration of LAN to ensure continued security and integrity of the network.

Provide troubleshooting, diagnosis and repairs for network and computers hardware and software problems

Manage the Help Desk tickets pertaining to agency systems and document successful resolution in the help desk system.

Manage special projects in a timely manner.

Configured, Install, and set up Pc’s.

Manage scatter site remotely.

2009-2012 Residential Services Manager, NY

Manage and supervise eighteen support staff.

Manage training and continuous learning.

Manage the order and inventory for kitchen.

Manage training for Supervisors, and Family monitors.

Manager the reports, and track staff and clients.

Perform room inspection weekly, and fire drills.

Train and develop strong team environment.

Maintain safe work environment by ensuring compliance with all of OSHA safety standard.

Perform other related duties as required.

James Jones-Alleyne Page 2

2005-2007 Coca Cola, Capital Heights, MD Inventory/ Quality Control Analyst

Manage the product inventory and quality control.

Manage the raw materials ensuring its accuracy.

Manage the purchase orders, and end of month reconciliation.

Prepare monthly and yearly reports, with adjustments.

Manage accurate financial records and reports.

Responsible for the data entry of all products assigned to each vehicles daily.

Monitor and track employee personal leave and holiday accruals

Assist in ensuring compliance with internal and external agency policies and procedures.

Facilitation of various trainings for new hire.

2002-2007 Global Financing MD Mortgage Advisor

Responsible for evaluating clients for the best possible loan/ Mortgage.

Assist clients in repairing their credit scores.

Plan and ensure special projects are excited correctly.

Train and develop new staff

Resolved employee and customers issues.

2002-2007 Office Movers MD Recruiting Center Manager

Responsible for the overall development of all employees and ensures that every client receive their

product and services.

Created and ensured the accuracy of raw materials

Purchase orders, end of the month reconciliation.

Proper ordering of all merchandise to operate and execute the operation according to Company standards.

Understand and support store operations, policies and procedures. .

Accurate reporting & counting of weekly inventory.

Provides training to the family monitors and helping them to be team players.

Responsible for preparing reports, tracking client’s attendance.

Responsible for carryout room’s inspections.

Conducts performance and disciplinary of all family monitors.

Supervising of Building maintenance, Cook, and Family Monitors.

Resolve employee and customer issues

Train develop and create strong team environment

EDUCATION:

Summer Lake University,

Bachelor of Science- Computer Science

Computer Career Center,

Diploma-Wide Area Networking (WAN)

College of Professional College, Jersey, United Kingdom,

Diploma in Office Management/Administration.

LICENSES/CERTIFICATION:

Microsoft MCP

CompT A+

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