Customer Service Food Safety

Elias Martinez

Victorville, CA ***** +1-909-***-**** ****************@*****.***

Very eager to not only apply the skills I am well versed in, but also grow and learn new skills in my work environment. I always strive to provide excellent service to customers by promptly identifying needs and recommending products and services to accomplish each customer's goal. I am passionate about applying my utmost best effort to my place of work no matter what. I adapt to changing environments and always lend a helping hand to my team.

• Management Support

• Workplace Safety

• Program Support

• Customer Service

• New Hire Training

• Customer Relationship Management (CRM)

• Oral communication

• Product Merchandising

• Customer interaction

• Work Planning and Prioritization

• Relationship Building

• Inventory Management

• Exceeding Customer Expectations

• Effective Communication

• Marketing Strategies

• Self Motivation

• Cleanliness standards

• Safety awareness

• Merchandise Stocking

• Sanitation Procedures

• Food Safety Compliance

• Inventory Stocking

• Facility Cleaning

• Product display

• Product Sales

• Waste Reduction

• Maintaining freshness

• Safe Food Handling

• Sanitation and food safety

• Teamwork and Collaboration

• Team Player

• Problem-Solving

• Cleaning and organization

• Attention to Detail

• Time Management

• Multitasking and Organization

Truck Loader/Sales Representative, 09/2024 - Current Triforce Cosplay & Accessories – Hesperia, CA

• Loaded and strapped shipments into place on trucks. Professional Summary

Skills

Work History

Successfully loaded various types of cargo such as pallets, crates, drums, and containers while maintaining compliance with regulations regarding hazardous materials handling.

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Maintained a safe working environment by adhering to company safety protocols and conducting regular equipment inspections.

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• Maintained clean and functional warehouse space throughout Number hour shifts. Consistently met deadlines for truck departures through effective prioritization of tasks and teamwork.

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• Loaded and secured cargo for transport, ensuring safe and damage-free delivery. Enhanced team morale by maintaining positive and supportive attitude during high-pressure loading deadlines.

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• Enhanced warehouse efficiency by organizing and labeling inventory for quick access. Collaborated with warehouse staff to optimize space utilization, resulting in improved storage capacity.

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Assisted with unloading returned or damaged goods, ensuring accurate documentation for inventory control purposes.

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• Generated additional sales opportunities with upselling and cross-selling techniques. Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.

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Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

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Meat Department Clerk, 06/2024 - Current

Superior Grocers – Victorville CA

Packaged meat products securely using appropriate wrapping materials to ensure freshness during transport home from store by customers.

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• Wrapped, weighed and filled product with efficiency to manage high volume of customers.

• Followed proper safety, handling, and cross-contamination procedures. Handled customer concerns or complaints with professionalism and care, reinforcing a positive company image and cultivating long-term relationships.

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Maintained a clean and organized meat department workspace, ensuring product quality and safety for consumers.

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Adhered to strict food safety guidelines when handling raw products, protecting both consumer health and company reputation.

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Collaborated with team members to efficiently complete daily tasks, improving overall department productivity.

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Responded quickly to out-of-stock situations by replenishing supplies or identifying suitable alternatives for customers.

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• Trained new staff members on proper sanitation procedures, cutting techniques, and customer service skills, resulting in an efficient and cohesive team environment. Enhanced customer satisfaction by providing exceptional service and assistance in the meat department.

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• Unloaded merchandise and stocked cases with new merchandise. Prepared attractive displays that showcased the variety of meats available, encouraging customers to try new products.

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• Consulted with customers to discuss available meats, different cuts and quality options. Developed a comprehensive understanding of various cuts of meat, enabling accurate recommendations to customers based on their preferences.

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Managed inventory levels through proper ordering and rotation practices, minimizing waste and optimizing freshness.

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Warehouse Fire Safety Associate, 09/2023 - 03/2024 The Fire Safety Guys – Victorville, CA

Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines

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• Developed innovative strategies for clients, resulting in increased revenue and business growth

• Streamlined internal processes to enhance team efficiency and improve overall project outcomes Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients

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Enhanced communication among team members, fostering a collaborative and supportive work environment

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Identified areas of improvement for clients' operations, implementing targeted solutions to increase productivity

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Assisted clients in navigating complex industry challenges, offering expert guidance and strategic recommendations

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Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions

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• Evaluated client needs and expectations, establishing clear goals for each consulting engagement

• Managed client relationships through regular check-ins and updates on project progress

• Analyzed problematic areas to provide recommendations and solutions Delivered outstanding service to clients to maintain and extend relationship for future business opportunities

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Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions

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Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials

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• Evaluated staff performance and provided coaching to address inefficiencies. LandScape Worker, 06/2021 - 10/2021

Self Employed – Victorville, CA

Enhanced curb appeal by maintaining and improving landscape features such as lawns, gardens, and walkways

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• Improved plant health through proper pruning, fertilizing, and pest control techniques Collaborated with clients to design visually appealing landscapes that met their aesthetic preferences and functional needs

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Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized

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Performed routine maintenance on equipment such as changing oil filters, sharpening blades, or replacing worn parts to ensure optimal performance during projects

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Elevated overall landscape appearance using a variety of hand and power tools for trimming, shaping, and pruning trees, shrubs, and hedges

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• Removed weeds, hazards, and debris from common pathways to improve usability

• Performed planting, watering, mulching, and edging of lawns

• Handled hedge, bush, and shrub trimming

• Maintained routine landscaping schedules to boost lawn health

• Arranged winter decorations, holiday lights, wreaths, and garlands

• Maintained grounds by trimming, weeding, and general clean-up

• Edged and mowed lawns, flowerbeds, and landscape features

• Collected and removed debris at job sites.

High school diploma: 06/2023

Excelsior High School - Victorville, CA

Education

Contact this candidate