Customer Service Administrative Assistant

MARJORIE BERNAT

*** ****** ***** ** ***** NC ****0 · 410-***-****

*********@*****.*** · https://www.linkedin.com/in/marjoriebernat

PROFESSIONAL SUMMARY

Reliable candidate ready to take on challenges in a positon using problem-solving and task prioritization skills to help the team succeed.

Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking.

Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

EXPERIENCE

10-13-2020-11-7-2024 RICHIES BODY SHOP

301 W WARREN ST SHELBY NC 28150

D: 704-***-**** X 105 BODY SHOP MANAGER: MIKE MCKINNISH D-704-***-****

ACCOUNTANT

ACCOUNTS PAYABLE & ACCOUNTS RECEIVABLE

BACK END PROCESS OF FINAL BILLING OF INSURANCE CLAIMS

BANK VERIFICATION DAILY & STATEMENT RECONSILIATION

BANKING & DEPOSTS

CREDIT CARD MONTORING & STATEMENT RCONSILIATION

WEEKLY & MONTHLY REPORTS FOR OWNERS REVIEW

PAYROLL ENTRÉE TO HR COMPANY

STATEMENT REVIEW & PAYMENT (OVER 50 PARTS COMPANIES)

OFFICE & BUILDING SUPPLY ORDERING

REVIEW & RECRUIT SET UP OF EMPLOYEES

PARTS DISCOUNT NEGOTIATION

YEARLY DEALER CLASS CERTIFICATION

AUCTION SITE SET UP & MEMBERSHIP COMPLIANCE

11/2021-2022 PINELLI PATIENT FINANCING

DR. BROCK PINELLI: E: ************@***.*** C: 443-***-****

REMOTE WORK

ADMINISTRATIVE ASSISTANT

NEW PATIENT MARKETING (MULTIPLE PROGRAMS)

SET UP ZOOM APPOINTMENTS FOR DR. PINELLI WITH MEDICAL OFFICES

MAINTAIN LOGS OF ACTIVITY

GOOGLE SEARCH AND UPDATE CLIENT INFORMATION

SET UP NEW ACCOUNTS IN THE PATIENT PORTAL

GENERATE NEW LEADS FOR CLIENTS

EMAIL EXISTING CLIENTS TO MERGE TO NEW PROGRAMS

TRAIN NEW CALL CENTER EMPLOYEES (WEEKLY ZOOMS)

9/13 – 11-2021

C & A SERVICES

MONIQUE EVANS: DIRECTOR OF OPTIMIZATION

D:302-***-**** E: *************@*****.***

PURCHASING COORDINATOR, c & A Services

Internal supply ordering for the Labs, Offices, Warehouses,& Shipping

Prepare raw material reports for executives,

Prepare Business Expenses report for monthly audits,

Daily input of data for Material Container tracking report

Maintain inventory, & distribution of all building supplies.

9/12 – 9/13

RECEPTIONIST, C & A Services

Maintain A 90 Line Call Center For 5 Locations And Transfer Calls To The Appropriate Individual

Daily Audit Of Shipping Logs For Daily Production Shipments

Filing For The Shipping Department

Greeted Visitors And Maintained Conference Room Scheduling

9/2009-11/2015 SHOES 2 Share - NON PROFIT

tIM e wAMPLER OWNER P.O. BOX 722 mIDTOWN DE 19709

d: 302-***-**** *********@*****.***

Marketing coordinator

meet with prospects & sign locations for collections

schedule pick up for drivers & distribution

community events

administrative

9/93 – 10/13

STORE MANAGER, RITZ CAMERA CENTERS

17 of my 20 year

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage

Trained and maintained a staff of performance based employees.

Maintained district sales goals on a consistent basis.

Managed store budgets including payroll & scheduling.

5/93- 8/05

BUSINESS OWNERSHIP, MAW CLEANING SERVICES

Created a business plan for a new business.

Including operation procedures and workflow planning.

Built and deepened relationships with industry partners, driving substantial improvements in revenue numbers while expanding operations into new areas

Determined performances goals and offered tactics for achieving milestones

Oversaw new market exploration, products development and production.

9/93-9/97 LAWRENCE JAMES III MD ; 6901 DUNMANWAY DUNDALK, MD 21222. 410-***-**** RECEPTIONIST/ OFFICE ASSISTANT

Answer phones,

filing, set appointments,

call in prescriptions,

confirm insurance,

dictate patient notes during visits,

new patient interview & set up,

transport instruments to multiple office M, W, F

Dr. Lawrence was a dedicated doctor who truly cared about his patients. He has since retired as this was over 20 years ago.

EDUCATION

JUNE 1978

BUSINESS MANAGEMENT, meade senior high

Office training, Reprographics, Business Management,

SKILLS

Coordination

Problem Solving

NON PROFIT

Recordkeeping

Written & verbal communication

Task prioritization

REFERENCES (REFERENCES FROM MARYLAND- PAST STATE)

MONIQUE EVANS DIRECTOR, BUSINESS PROCESS OPTIMIZATION; CITRUS AND ALLIED ESSENCES LTDD: 302-***-**** *************@*****.*** ******@***************.***

Mary Ross- Administrative assistant Citrus & Allied & Trilogy Essential Ingredients

P: 443- 456-6055 Direct Phone: 410-***-****

*****@**************.***

Frank Wash Jr phone 410-***-**** District manager Ritz Camera Center, Email: ******@*****.***

Betty Sprague E. J. SPRAGUE CO. LL

Phone: 410-***-**** ************@*********.***

Stephanie King -Manager A & A Packaging

Phone 410-***-**** C: 410-***-**** *********@*****.***

Arnold Bellimer Maintenance Supervisor Home Properties ***********@*****.*** (reference for MAW Cleaning)

Additional references for North Carolina

Nancy Gamble Retired City of Shelby Department of Social Services 704-***-****

Robin Codgell District Manager Harris Teeter 704-***-****

Tiffaney Pruett Customer Service 704-***-****

Mike McKinnish Body Shop Manager 704-***-****

INTERESTS

Hobbies: Church, Camping, Boating, Gardening, Cooking, Baking, Raising Australian Shepherds & Wellness Coaching

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