Customer Service Assistant Manager

Janisha Dickerson

*******************@*****.*** 901-***-**** Memphis, TN

SUMMARY

Seasoned professional with 8 years of leadership experience in retail environments, adept at delivering exceptional customer service and training staff. Proven track record in safety management, policy adherence, and efficient task completion. Seeking a Customer Support role to leverage extensive customer interaction and problem-solving skills.

WORK EXPERIENCE Family Dollar

Assistant Manager Dec 2015 - Dec 2016

•Managed team operations to uphold safety standards and complete tasks efficiently.

•Delivered high-quality customer service, addressing and resolving customer issues effectively.

•Handled financial transactions and maintained communication through regular email correspondence.

Dollar General

Assistant Manager Jan 2011 - Dec 2015

•Maintained a secure environment and guided a team to consistently meet operational goals.

•Delivered outstanding customer service and managed financial transactions with accuracy.

•Executed daily responsibilities efficiently, while keeping abreast of company policies and performance metrics.

McDonald's

Lead/Trainer Jan 2009 - Jan 2011

•Facilitated comprehensive training for new hires, reinforcing company policies and operational procedures to maintain a consistent and knowledgeable workforce.

•Led by example to promote a culture of safety and exceptional customer service, contributing to a cycle of team success and customer satisfaction.

•Managed financial transactions with accuracy while efficiently executing assigned tasks, demonstrating strong multitasking capabilities.

EDUCATION

Fairley High School 2008

Diploma

American Intercontinental University 2019

Administration Business and Management

Sessions College 2020

Graphic Design

SKILLS

Customer Service and Support • Management and Leadership Skills • Computer Literacy Including: Word,

PowerPoint, Excel • Keyboarding 1 WPM:30 • Training • Motorized Vehicles • Heavy Equipment • Machine Operator • Scanner • Cash Handling • Safe and Deposits

Contact this candidate