Customer Service Representative

Customer Service Representative

Alexander Abe

**-** ******* ****** ********

Barrie, ON

647-***-****

***.****@*****.***

Objective:

To obtain a Customer Service Representative position utilizing my excellent communication and time management skills to provide top-notch service and drive business growth. Summary:

Results-driven and compassionate customer service professional with experience in inbound and outbound calling, appointment setting, and presentation delivery. Proven track record of meeting and exceeding sales targets. Skilled in computer applications, quality control, and leadership development.

Work Experience:

Customer Service Representative

MC Telecoms Toronto

January 2020 till date.

- Responded to inbound calls and made outbound calls to schedule appointments with clients

- Conducted presentations and explained insurance products and benefits packages via Zoom video calls

- Completed applications for insurance products and reported daily numbers

- Attended optional training classes to enhance product knowledge and skills

- Collaborated with underwriters to gather necessary information for client approval Education:

Humber College 2018 - 2019

Media

Skills:

- Excellent communication and interpersonal skills

- Time management and organizational expertise

- Proficient in basic computer applications

- Ability to work in a fast-paced environment and meet deadlines

- Strong leadership and teamwork skills

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