Account Executive Customer Service

Nolis Rodriguez Jr.

Bayonne, New Jersey • 1-201-***-**** • **************@*****.*** • linkedin.com/in/nolisrodriguez

PROFILE

Results-driven Account Manager with 25 years of experience developing and maintaining client relationships to drive business growth. Skilled in identifying client needs, delivering tailored solutions, and ensuring customer satisfaction along with strong communication, negotiation, and problem-solving skills.

PROFESSIONAL EXPERIENCE

Galata Chemicals, Jersey City, NJ Oct 2021 – Sept 2024

Account Executive / Logistics

Maintaining customer relations, processing customer orders, coordinating orders logistically, and managing customer pricing and invoicing processes (export and domestic) and maintenance of customer data in SAP enterprise system

Working in close coordination with sales and business managers, administer product pricing, quantity break and other price upcharges, shipping term and payment terms

Processing of tasks required to arrange shipments to customers including communications with various shipping locations and freight tendering directly with carriers

Process customer invoices, including debit and credit memos

Manage other Customer and/or Commodity specific activities, and special projects, as required along with improving forecasting and capacity needed

Set pricing targets and coordinate pricing with Carrier Sourcing

Evaluate a customer’s current transportation requirement and determine transportation solutions.

Laundry Warehouse LLC., West Orange, NJ Feb 2015 – May 2021

Office Manager

Developing and implementing office and store policies by setting up procedures and standards to guide the operation of the company.

Inventory tracking and purchasing of all store and office products and supply from all locations.

Process payroll, new employees’ enrollment and maintaining PTO times

Overseeing all sales and services done by the company to process commission properly.

Updating all permits and licenses from the corresponding city.

Identify opportunities for process and office management improvements and implement new systems

Provide other administrative support as necessary, including scheduling group meetings, maintaining service and repair calendars, product, and service research, and creating sales and budget reports.

Eisai Inc, Woodcliff Lake, NJ April 2013 – Jan 2015

Account Executive (Contract Position)

Create, process, returns and coordinate shipments to drug wholesalers, and international drug wholesalers all in SAP.

Assist with inventory and tracking shipments for quarterly closes.

Reviewing and preparing claims for electronic and hard copy billing submission

Complete processing of chargeback and Medicaid services in accordance with the department SOPs

Prepare reconciliations of Medicaid Drug Rebate Program ROSI and PQAS invoices and must be able to maintain SOP established service levels of chargeback line processing and Medicaid rebate processing across several client drug manufacturers.

Anco Fine Cheese, Fairfield, NJ Nov 2010 – Jan 2013

Account Executive

Created and maintained customer profiles.

Build and maintained client relationships, sell products and services and meet sales targets

Actively seeking out and engage new business prospects through focused lead generation and targeted outreach efforts.

Assisted General Manager with the development of operational processes and procedures.

Ensured warehouse logistically for customer requirements were met and orders filled.

Handled calls to new and existing customers to promote and sell services.

Handled product and pricing contract negotiation.

Processed orders via EDI, e-mail, fax, and verbally in SAP.

Provided customers Return Goods Authorization (RGA) with credits followed.

Fashion Logistics, Secaucus, NJ April 1997 – Sept 2010

Account Specialist/Logistics

Retrieved EDI orders that were processed in SAP/AS400.

Scheduled orders for delivery through the 3PL.

Assisted in the development of an online global purchase order tracking system for customers.

Handled the order entry, billing, and inventory control.

Involved in weekly conference call with management and transportation regarding status and progress of orders.

Assign all work, both same day and next day, to drivers considering load type management, customer expectations.

Entered & acquired shipment rates and submitted OS&D weekly reports.

Developed and maintained robust relationships woth essential clients and stakeholders to gain insights into their requirements and provided customized solutions.

EDUCATION

New Jersey City University, Jersey City, NJ Dec 1999

Bachelor degree in Business Management, BA

Hudson Community College, Jersey City, NJ May 1997

Associate Degree in Computer Science

SKILLS

Account Management

Microsoft Office

Bilingual in Spanish (Read, Speak, and Write)

Logistics (Truckload, Dry, Van, Reefer and Conrail)

Client Support

E-Commerce

WMS (Warehouse Management Systems)

SAP

Supervisor

EDI

AS400

ERP Systems

Supply Chain Management

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