Operations Clerk Los Angeles

Brad Falk

Email: ****.*****.****@*****.*** Mobile: 818-***-****

LinkedIn: www.LinkedIn.com/in/BradDavisFalk

Summary

Operations professional with extensive experience in office management, client relations, and e- commerce operations. Proven track record in developing and overseeing efficient operations that support business growth, exemplary client service, and compliance with regulatory standards. Professional Experience

E-commerce Operations Manager

Blue Bath

Los Angeles, CA

Since 2015

Supervised a team of 4 employees responsible for order entry, customer service, shipping/receiving, product data onboarding, and inventory management. Managed online stores on multiple platforms including Amazon, eBay, Houzz, Walmart, Sears, and the company website using Magento 1.9 and Channel Advisor/Rithum platform. Oversaw warehouse clearance retail sales to optimize inventory turnover and profitability. Accomplishments:

Boosted eBay store rating from Below Average to Top Rated. Reduced fraudulent credit card orders by 90%.

Increased recovery rate on freight damage claims.

Identified and removed unprofitable products due to excessive returns. Collaborated with vendors to improve packaging, reducing freight damage losses. Owner/Self Employed

TeufelTronics

Los Angeles, CA

2013 to Present

Self-employed specializing in estate sales, liquidations, and specialty imports of electronic parts, jewelry, and small consumer goods.

Subcontractor to Amazon.com, managing fulfillment for a line of 200+ products. Consultant for liquidation projects.

Office Operations Manager

Kaye Capital Management

Los Angeles, CA

2000 to 2012

Provided comprehensive operational support to firm’s partners, enabling focus on client service and business development.

Served as primary operational liaison for clients and broker-dealers. Trained and supervised part-time office staff.

Senior Margin Analyst, Margin Analyst

J.B. Oxford & Company

Beverly Hills, CA

1996 to 2000

Managed Margin Department overseeing compliance with margin requirements. Supervised six branches and seven staff members.

Collaborated with senior management, branch managers, and regulators to ensure compliance and asset protection.

Progressively Responsible Securities Industry Positions 1993 to 1996

Computer Skills

Proficient in MS Word, Excel, Access, PowerPoint, Adobe Acrobat, CRMs (Sage ACT), and ADP/SIS.

Experienced in database administration, optical recognition, and scanning technology. Skilled in leading change management efforts to facilitate adoption of new systems and processes. Education

AA, Santa Monica College, 1995

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