Operations Manager Customer Service
Resume:
Shane Jones
Moore, OK ***** 405-***-**** **********@*****.***
PROFESSIONAL
SUMMARY
Accomplished Operations Manager with a proven track record at ACJ Cleaning Services, enhancing operational efficiency and employee performance. Expert in operations management and interpersonal communication, excellent customer relationship management, and significantly improved service delivery standards. The leadership has fostered team accountability and client satisfaction, embodying professionalism and problem-solving prowess. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
SKILLS • Problem-Solving • Team Leadership
• Operations Management • Customer Service
• Project Management Policies and procedures
implementation
•
Customer Relationship
Management
• • Goal Setting
• Client Relationships • Interpersonal Communication
• Superb time management skills
WORK HISTORY OPERATIONS MANAGER 01/2020 to CURRENT ACJ Cleaning Services Moore, OK
Supervised operations staff and kept employees compliant with company policies and procedures.
•
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
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Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
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Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
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Led hiring, onboarding and training of new hires to fulfill business requirements.
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Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
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Negotiated price and service with customers and vendors to decrease expenses and increase profit.
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SENIOR PEST CONTROL TECHNICIAN 04/2015 to 03/2020
S J
Mother Nature's Pest Control Oklahoma City, OK
Applied pesticides to inside and outside of structures utilizing company protocols.
•
Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
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Educated and advised customers on preventive measures to reduce pest infestations.
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Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
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Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
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Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
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Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
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• Drove to customer residences and places of business to inspect for pests.
• Adhered to most stringent safety procedures when applying chemicals. Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
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Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
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LICENSING • Casualty and Property
• Certified Applicator
EDUCATION High School Diploma 05/1996
Norman High School, Norman, OK
Automotive Technologies Automotive Engineering 05/1996 Moore Norman Technology Center, Norman, OK
• Professional Development
No Degree Business
Oklahoma City Community College, Oklahoma City, OK
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