Administrative Assistant Security Guard

**/**** - ******* ***** ***** Member / Security Guard

BEST Crowd Management, Upper Marlboro, MD

Provide general support for events including ticketing, ushering, roaming, and parking services. Additionally, do searches, pat downs, entry control, property protection, crowd control and ejections and other general security work. Exhibit good judgment, flexibility, strong attention to the directives of your Branch Manager, Supervisor, and Event Manager, excellent observation skills and vigilance. In addition, respond to guest conflict management including imposing detainment if reasonably required.

07/2024 - 08/2024 Office Worker

SPS CONSULTING, Rockville, MD

Process Licensing and Registration Applications for Housing and Community Affairs. Update point of contacts and billing. Complete service request via phone and email as well as walk-ins. Perform data entry and mailing of documents. 07/2022 - 04/2024 Event Staff Member / Security Guard Contemporary Services Corporation, Upper Marlboro, MD Provide general support for events including ticketing, ushering, roaming, and parking services. Additionally, do searches, pat downs, entry control, property protection, crowd control and ejections and other general security work. Exhibit good judgment, flexibility, strong attention to the directives of your Branch Manager, Supervisor, and Event Manager, excellent observation skills and vigilance. In addition, respond to guest conflict management including imposing detainment if reasonably required.

01/2015 - 02/2023 Program Administrative Specialist Bowie State University, Bowie, MD

Perform program administrator functions for the facilities management department and university wide construction projects. Assist in the hiring process and oversee intake of new hires. Ensure current employee's needs are satisfied whether it be attire, equipment or materials required to complete daily tasks. Train and oversee new hires with the policies and procedures of the department. Developed performance enhancement initiatives, managed major events and projects, while generating monthly status and vulnerability reports. Provided union environment guidance as human resource consultant for the Facilities Management Leadership team and developed training programs. Maintain department procedures and manuals. Track, monitor and inspect workflow of maintenance technicians and Nichole Isaacs

Hyattsville, MD

Phone: 202-***-****

Email: *******.******@*****.***

Objective

Highly knowledgeable and talented administrative professional seeking to demonstrate my 10+ years of experience in leading and supporting diverse and complex projects while maintaining the daily needs of a higher educational institute. As well as exhibit my exceptional communication, public speaking, and presentational skills. To provide superior training, performance assessments, and system evaluations. Analytical, organized, problem solver, troubleshooter with leadership skills. Employment History

contractors to ensure timely and efficient completion of project while ensuring accountability. Inspect, obtain pricing and schedule with contractors and/or departments for projects that have been outsourced to ensure minimal impact to daily operations. Responsible for processing and managing procurement. Manage, process invoice, billings, reconciling and maintain documentation of multi-million- dollar contracts and budget. All while continuing to perform the duties under previous titles. Key Contributions: * Effectively improved maintenance services, effectiveness, and efficiency; organized staff training. * Enhance administrative duties to improve the effectives of departmental operations. * Departmental liaison for Green Ambassador program and C4 Committee.

02/2011 - 12/2015 Administrative Assistant

Bowie State University, Bowie, MD

Provide exceptional customer services for internal and external customers. Responsible for reconciliation and management of departmental budgets. Prepare facility and operations spreadsheets and reports ensuring accuracy and established project deadlines. Coordinate facility installation and building wellness (i.e. Fire, Elevator, HVAC and Safety) projects to ensure building system operations are fully functional. Prepare and review correspondences for departmental, organizational and external distribution. Track and monitor purchase agreements, contracts, multiple accounts, and perform accounting tasks ensuring accuracy for adherence to state procurement and university- specific policies and procedures. Troubleshoot, coordinate and follow-up with state inspectors to ensure adherence to state safety regulations, regarding internal facility request. Coordinate professional development training for facility management staff; topics include maintenance and safety methods, procedures, and techniques. Maintain and monitor annual reports for greenhouse gas to ACCUPCC to ensure university meets climate action goals toward lowering the campus carbon footprint. Manage and monitor multiple internal, state databases.

09/2010 - 01/2011 Office Clerk

Bowie State University, Bowie, MD

Maintain workflow using Dematic (CMMS work order management system) to effectively accomplish the department's goals and objectives. Provide administrative support to the deputy director of facilities. Produce and distribute reports and documentation on various projects. Provide excellent customer service for internal and external customer. Maintain supplies and equipment for facility operation. Maintain corporate phone list and reports, billing cycles, repairs. Provide support in the day-to-day processing of related paperwork such as work orders, invoices, proposals, purchase orders, reports, etc. Prepare and proof documents and correspondence, including work orders, letters, memos, faxes, reports, submit-tals, transmittal's, requests for information, and purchase orders as needed. Maintain database of all service related files and logs for document control. Track and update logs for estimates, change orders, submit-tals, equipment releases, requests for information and operation and maintenance manuals. Follow-up with service technicians to make sure their work orders are opened and closed properly. Schedule meetings or appointments for leadership and committees. Communicate with Service technicians and provide them with paperwork required in the field. Assist on close out paperwork for projects. Work independently and within a team on special, nonrecurring and ongoing service projects. Assist operation managers in the facilities group. Monitor and analyze facility request and dispatching appropriate personnel. Serve as primary liaison between requester and departmental staff.

Accounting

Associate's Degree

Fisher College, Boston, MA

General Studies

High School Diploma

Northwestern, Hyattsville, MD

Education History

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