Assistant Manager Customer Service

CB

CHRISTINA BUTLER

************@*****.*** 1-910-***-**** Hubert, NC 28539

An assistant manager, with over 10 years of experience guiding top-quality talent. Manages staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to address customer concerns and communicate with tact and diplomacy.

Sales monitoring

Product and service knowledge

Retail Space Planning

Business development understanding

Staff training and development

Training and development

Time Management

Staff development

Customer relations

Customer rapport

Merchandising

Cash management experience

Active listening

People skills

Communication

Verifying shipments

Friendly, positive aĴitude

Decision-making

Circle K Jacksonville, NC

Assistant Manager

12/2017 - Current

Delegated daily tasks to team members to optimize group productivity. Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Collaborated with store manager to develop strategies for achieving sales and profit goals.

Enforced company policies and procedures to strengthen operational standards across departments.

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Completed inventory audits to identify losses and project demand. Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.

Reviewed sales reports to enhance sales performance and improve inventory management accuracy.

Enhanced sales by implementing merchandising and promotional improvements.

Drove operational efficiency, building customer rapport to foster loyalty and increase sales.

Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control. Shoe Carnival Jacksonville, NC

Associate

04/2015 - 03/2016

Built and maintained relationships with peers and upper management to drive team success.

Answered incoming telephone calls to provide store, products and Summary

Skills

Experience

services information.

Assisted teammates with sales-processing tasks to meet daily sales goals. Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.

Identified needs of customers promptly and efficiently. Enforced company policies, answered coworkers' questions and trained new personnel.

Completed unloading the truck with efficiency and accuracy, resulting in the store being stocked and neat.

Alorica Jacksonville, NC

Call Center Manager

02/2007 - 06/2014

Trained employees on additional job positions to maintain coverage of roles at all times.

Assigned tasks to associates to fit skill levels and maximize team performance.

Recruited and hired qualified candidates to fill open positions. Collaborated with staff to maximize customer satisfaction, streamline procedures and improve boĴom-line profitability.

Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction. Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.

Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.

Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.

Delivered level of service to customers in effort to build upon relationships for future clients.

Set and managed performance benchmarks for call center employees. Developed quality assurance standards and established targets for all staff.

Motivated and promoted team employees from within for key leadership roles.

Created process improvements, including new call center and commission-based pay plans.

Kept associate equipment organized and maintained in order to optimize team efficiency.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Delegated work to staff, seĴing priorities and goals. Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations. Treated associates with fairness and respect, providing recognition of accomplishments.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Coached staff on strategies to enhance performance and improve customer relations.

Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives. Coastal Carolina Community College Jacksonville, NC GED

03/2016

Education and Training

Contact this candidate