Customer Service Office Assistant
Resume:
Nikia Jones
Please text me if I don't answer. Let me know who you are.
Dallas, TX 75218
*******@*****.***
Professional Summary
Skills:Enthusiastic, detail-oriented Entry-level Office Assistant. 2 years experience in providing exceptional customer service; maintaining efficient office operations. Skilled in effectively communicating with diverse individuals, experienced in handling high-volume phone work with strong organizational skills and adaptable to learning new computer programs. Highly motivated to contribute growing organized mission to make a significant impact on the lives of others. An achiever with notable accomplishments in leadership, process improvement, teamwork. Achieved food handlers certification, 16yrs work experience, manipulate difficult challenges work faster and better for management. Babysitter experience, professional car clean detailed. Authorized to work in the US for any employer
Work Experience
Assistant Manager Retail
Family Dollar-Dallas, TX
August 2020 to February 2023
• Assisted in the management of day-to-day operations, including inventory control, staff supervision, and customer service
• Trained and mentored new team members on company policies, procedures, and product knowledge
• Maintained accurate records of daily cash transactions and ensured proper cash handling procedures were followed by all staff members
• Resolved customer complaints or concerns promptly and effectively, ensuring high levels of customer satisfaction
• Conducted regular inventory audits to identify discrepancies and implement corrective measures to minimize loss
• Assisted in recruiting, interviewing, hiring, and training new employees for various departments within the store
• Monitored employee performance and provided constructive feedback to improve productivity and customer service skills
• Implemented cross-training initiatives among team members resulting in improved operational efficiency
• Ensured compliance with company policies regarding safety regulations, cleanliness standards, and loss prevention protocols
• Maintained a clean and organized store environment through regular inspections Walmart Cap 2 Associate/Shift leader
Walmart-Garland, TX
March 2018 to June 2020
Unloader, pallet jack, cap 2 managers.
Favor Runner
Favor Delivery-Dallas, TX
January 2019 to July 2019
Delivered variety items 30 min or less. 4.8 rating. Excellent customer service cautionary packaged handler.
Braums
Braum's Ice Cream and Dairy Stores-Mesquite, TX
September 2013 to January 2019
4yrs assistant managers, teacher, machine operator. Awarded customer service achievement certificate. Bounced back and between two jobs.
Labor works
Laborworks Industrial Staffing-Garland, TX
March 2018 to November 2018
Car dealer driver. Car detailed
Assembly line Sanden Vendo
Supreme HR Service-Garland, TX
March 2017 to October 2018
Order picker, assembly line, vending machine assembly Staff force
Staff Force Temporary Services-Dallas, TX
May 2017 to February 2018
Assembly line, warehouse worker, order picker, machine operator. Dominos Pizza
Dominos pizza-Garland, TX
August 2015 to 2017
Delivered pizzas 3rd fastest deliveries accomplished pizza line, wings cheese bread etc in seconds. Education
1 year in General Studies
Eastfield College - Mesquite, TX
May 2011 to August 2013
High school diploma or GED in General Studies
South Garland High School - Garland, TX
June 2009 to June 2012
Diploma in General
South Garland - Garland, TX
August 2007 to June 2010
Skills
• host, dishwasher, cook, assembly line, handyman(woman), janitor home health care. (10+ years)
• Landscape Maintenance (2 years)
• Serving Experience (10+ years)
• Mowing (6 years)
• Lawn Care (3 years)
• Cleaning Experience (10+ years)
• Moving Experience (8 years)
• Delivery Driver Experience (5 years)
• Packaging (8 years)
• Load & Unload (5 years)
• Carpentry (1 year)
• Construction (1 year)
• Pallet Jack (2 years)
• Food Preparation (10+ years)
• Order Picking (7 years)
• Busser (5 years)
• Restaurant experience (10+ years)
• Warehouse Experience (8 years)
• Customer service (10+ years)
• Food handling (10+ years)
• Serving (2 years)
• POS
• Food safety (10+ years)
• Hotel experience (3 years)
• Hospitality (5 years)
• Cash register (6 years)
• Leadership (7 years)
• Security
• Teaching
• Driving (10+ years)
• Assembly
• Communication skills (9 years)
• Babysitting
• Shipping & Receiving
• Forklift
• Shift Management
• Management
• Supervising Experience
• Retail Sales
Certifications and Licenses
Food handler Certification
August 2019 to January 2022
Driver's License
July 2010 to July 2026
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