Active Directory It Support

John Doe

**** **** **** ******, ** ***** *******@*******.*** 512-***-****

LinkedIn: linkedin.com/in/johndoe

Objective

Skilled IT Support Specialist with 4+ years of experience in Active Directory management, system administration, and troubleshooting in dynamic IT environments. Eager to contribute technical expertise and customer service skills to a forward-thinking organization.

Skills & Technical Proficiencies

Active Directory: User management, Group Policy, DNS/DHCP configuration, and LDAP integration

Operating Systems: Windows 10/11, Windows Server 2016/2019

Networking: TCP/IP, DHCP, DNS, LAN/WAN, VPN troubleshooting

Systems Management Tools: Active Directory Users and Computers, PowerShell scripting, Remote Desktop, Event Viewer

Hardware: Desktop support, printer configuration, hardware troubleshooting

Ticketing Systems: ServiceNow, Jira, Remedy

Security: Antivirus management, patching, Windows hardening

Collaboration Tools: Microsoft Office 365, Teams, Zoom

Backup Solutions: Veeam, Windows Server Backup

Professional Experience

IT Support Specialist

ABC Tech Solutions Austin, TX

January 2022 – Present

Administer Active Directory, including user and group management, password resets, and user permissions.

Perform daily maintenance on IT systems, ensuring smooth operation of user accounts, Active Directory objects, and GPO updates.

Resolve technical issues related to hardware, software, and network connectivity, maintaining a high level of customer satisfaction.

Use PowerShell scripting for automation of repetitive tasks, such as user provisioning and account management in Active Directory.

Coordinate with other IT teams to ensure compliance with internal security policies and system updates.

IT Technician

XYZ Services, Inc. Austin, TX

June 2019 – December 2021

Provided remote and on-site IT support, specializing in Active Directory account management, system configuration, and password recovery.

Assisted in the installation, configuration, and troubleshooting of software and hardware for over 200 end-users.

Managed user access permissions, file shares, and security settings within Active Directory.

Collaborated with system administrators to implement security policies and ensure backup and disaster recovery solutions were in place.

Generated reports for system usage and provided end-user training on new software and security best practices.

Help Desk Technician

Global Tech Solutions Austin, TX

May 2017 – May 2019

Provided first-line support for internal IT issues, including system errors, software malfunctions, and network issues.

Utilized Active Directory to manage user accounts, reset passwords, and configure user access based on business requirements.

Assisted in the creation and maintenance of IT documentation, providing troubleshooting procedures and system manuals for end-users.

Handled incident tickets using Remedy and Jira, ensuring timely resolution and customer satisfaction.

Education

Bachelor of Science in Information Technology

University of Texas at Austin Austin, TX

Graduated: May 2017

Certifications

CompTIA A+ Issued: May 2018

Microsoft Certified: Windows Server 2016 Issued: November 2019

Active Directory and Group Policy Management (Online Course) Issued: June 2021

Professional Development

Active Directory Management and Troubleshooting Online Course, Udemy Completed: 2021

Network Administration Fundamentals LinkedIn Learning Completed: 2020

References

Available upon request.

Contact this candidate