Patient Care Medical Assistant

Summary

Skills

Experience

Lavette Minor

Bedford, TX 76022 469-***-****

*******.*********@*****.***

Positive, upbeat CMA brings more than 20 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Years of commercial banking credit, or payment industries. Excited to collaborate with cross-functional teams in product, engineering and operations to help triage and resolve issues that impact the business and its partnerships. Customer Operations

Service Level Agreement

Electronic charting

Medical terminology knowledge

Escalations

NextGen

EPIC

SABRE

Escalations

Patient Care Coordinator, 06/2024 Current

Y Medical Associates LLC. IRVING, TX

Coordinated patient care services with the medical team to ensure quality and timely delivery of care. Maintained accurate records of all patient care activities using electronic health record systems. Performed administrative duties such as filing paperwork, answering phones and scheduling appointments. Ensured that all necessary documentation was completed accurately and submitted in a timely manner. Processed patient intake information and updated medical records prior to treatment. NRCMA, 08/2021 06/2023

United Healthcare Group Bedford, TX

Interviewed and engaged patients to obtain medical history, chief complaints and vital signs. Contacted pharmacies to submit and refill patients' prescriptions. Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.

Conducted insurance verification and pre-certification and pre-authorization functions. Administered rapid tests for COVID and strep to help clinical staff assess conditions. Certified Registered Medical Assistant, 01/2021 08/2021 Medix Staffing Irving, TX

Used EPIC software to process patient payments and update accounts. Checked patients in and out for appointments, collect co-payments for appointments, Entered patient information, including insurance, demographic and health history into system to keep all records up-to-date. Certified Registered Medical Assistant, 07/2019 12/2020 Texas Health Resources Bedford, TX

Used EPIC software to process patient payments and update accounts. Interviewed patients to verify information, record medical history and confirm purpose of visit. Contacted pharmacies to submit and refill patients' prescriptions. Administered rapid tests such as Flu and Strep to help clinical staff assess conditions. Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.

Caregiver/Personal Care Aide, 04/2017 11/2020

Bluebird Homecare Inc. Fort Worth, TX

Certifications

Education and Training

Helped clients maintain daily living standards by assisting with personal hygiene needs. Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.

Monitored vital signs and medication use, documenting variances and concerning responses. Certified Registered Medical Assistant, 02/2015 05/2019 Dr. Vincent Lewis Medical Fort Worth, TX

Contacted pharmacies to submit and refill patients' prescriptions. Scheduled appointments for patients via phone and in person. triaging patients by severity of medical complaint. Processed patient payments

Entered patient information, including insurance, demographic and health history into system to keep all records up-to-date.

Basic Life Support (BLS) Certification 2020

CPR certified through American Heart Association

Current NRCMA certification

2014 Concorde Career College Grand Prairie, TX

Medical Assistant

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